Sofology - Leicester Reviews 

We ordered two sets of sofas with an agreed delivery date of 22 June. Unfortunately, the experience from that point onwards has been extremely disappointing.

The first sofa was not delivered until early July, and the second was only delivered in early August. Even then, the second delivery was incomplete, with one sofa still missing. To make matters worse, we have still not been given a delivery date for the outstanding items.

Throughout this entire process, the communication has been exceptionally poor. Customer service has been unable to provide clear updates, accurate delivery information, or any meaningful visibility of what is happening within your supply chain. Every interaction has felt like guesswork, with no one able to tell us when our order will actually arrive.

As customers, we have been left chasing for updates and managing repeated delays, which is simply not the level of service we expected.

Overall, this has been a frustrating and disappointing experience. We chose Sofology expecting a premium product and service, but unfortunately neither the communication nor the delivery process has met that standard.

Based on this experience, we will be taking our business elsewhere in the future and would struggle to recommend Sofology to others.

The guy who helped us at the Leicester store was amazing! Really helpful and attentive. He was an asset to the company (apologies I can’t remember his name, but I’m sure you’ll be able to find it from my email address!)

Max was exceptionally good in explaining everything and made our experience well worth it.

Allowed to take it away. Last time got delivered and was quite damaged hassle to get a repair

My experience with your team was absolutely fantastic, especially thanks to Zainab’s outstanding customer service. She was incredibly attentive, patient, and professional throughout my visit.

I spent almost three hours in the store trying to decide what I wanted, and Zainab never rushed me. She took the time to answer all my questions and made sure I felt comfortable with my decision. She truly went above and beyond.

I also really appreciated the coffees she kindly offered me during my visit. It was such a thoughtful gesture that made the whole experience even more enjoyable.

Zainab deserves to be recognised for her exceptional service. She made all the difference in my decision and turned my visit into a wonderful experience. Thank you, Zainab, for your kindness, patience, and excellent customer care!

The staff were very helpful and friendly and I appreciated the fact that no costs were hidden. The only reason that I didn't give 5 stars is because the order confirmation email and account details email that I was promised never arrived. I had an email regarding leaving this feedback so they got my email address correct....

Great experience,
Staff were friendly

Bradley was really helpful without being intrusive. He explained everything very thoroughly.

We were welcomed as we entered the Fosse Park, Leicester, branch. We were not chased by Staff trying to sell you ANYTHING!!! We made our choice and sorted the paperwork. Great purchase, even if I say so myself!! Everyone was polite and very nice. They knew their stuff as well. All nice and relaxing.

The salesman was not pushy and let us browse until we had made a decision on our purchase. Unlike yourselves who are constantly badgering me for a review.

Helpful staff and quick service

I was very pleased with the member of staff who looked after us very polite and helpful.

Extremely disappointed with Sofolgy. They say they’ll call back regarding faulty sofas - but you never get a call back. They ignore emails. If you miss one random calls of thier they close your case down. It’s going on to nearly 4 months of purchasing sofas with them and despite calling and asking FIVE TIMES so far , being promised the cleaning kit, being promised call backs within 72 hours for the cleaning kit etc - they haven’t even done that - so they literally take your money, don’t even send you your item and then pretend they’ll send it , ignore you for months, etc etc etc. the WORSE sofa company I have EVER deal with. Dealing with them has literally made me unwell

Impressed with the look & feel of the furniture, it appears good quality.
Sales person was polite, cheerful & helpful

Was really easy to find sofa we needed , Max was really helpful

The sales team were really friendly open and non-pushy they gave us really good advice told us to take our time and try everything which we really appreciate appreciated

We purchased our sofas from Sofology on 12th October 2025 and were guaranteed delivery before Christmas. Unfortunately, two of our 3-seater sofas were not delivered until 25th March 2026 — more than five months after purchase.

The delay caused significant disruption to our family, forcing us to cancel numerous hosting events and gatherings because we simply did not have enough seating for our guests.

Throughout this period, we repeatedly contacted both customer services and the complaints department, but no one was able to provide meaningful assistance. We were repeatedly given delivery dates and assurances that the sofas would soon arrive at the depot, only for those promises to prove false time and time again.

What has been most disappointing is the complete lack of empathy, accountability, and support from Sofology’s customer service team. Rather than helping to resolve the issue, we were left chasing updates and receiving inconsistent information.

To this day, the matter has still not been satisfactorily resolved. This has been the most frustrating and disappointing experience we have had with any company, and we would not recommend Sofology based on both the delivery failures and poor customer service.