The showroom in Leeds was well laid out with a good choice of sofas and chairs. It was modern and welcoming. The sales assistant called Hugo who attended to us was very helpful but not pushy and allow... See more
Location
Switch locationJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
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The sales assistant was extremely helpful listened to what we wanted and went above and beyond to help us find the perfect sofa and chair would highly recommend Hugo at the Leeds store for your sofa n... See more
Company replied
It was an older salesman that we spoke to, and when we originally came in he wasn’t trying to rush a sale. Came back on the following Tuesday and was so helpful, was discussing my wedding , buying a h... See more
Company replied
Knowledgable, friendly staff. No pressure selling, very very helpful. Our experience also had a fun element to it. Joe was really helpful and friendly. Definitely a 5 * experience.
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, United Kingdom
4.9
Excellent
4K reviews
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Reply from Sofology - Leeds
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
The experience was very positive
The experience was very positive. Scott spoke us through everything we needed to know about the sofa and answered any questions we had, He was Extremely polite and friendly
24 January 2026
Reply from Sofology - Leeds
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Brilliant
Brilliant - Mervin was great, made me feel comfortable and happy.
Mervin was so good he convinced me to buy two sofas.
Cannot stop singing Mervins praises. He was well informed, professional, understanding and has a smile that lights up the room. I am definitely buying my next sofa from Mervin. Thank you Mervin!!!!!
Mervin passed me onto a friendly gentlemen called Ade who completed the sale and explained warranty.
24 January 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.
The staff were very helpful very…
The staff were very helpful very pleased with everything
20 January 2026
Reply from Sofology - Leeds
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Beautiful furniture
Beautiful furniture, ample parking, staff member Scott very helpful and polite, plenty choices and staff are happy for you to browse with no pressure sales tactics , keep up the good work just hope my order arrives as arranged
20 January 2026
Reply from Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Martin was great and patient as he …
Martin was great and patient as he showed us lots of different sofas before my son and I chose one .He explained everything to me and all the different options we could have. He made me feel at ease and answered all my questions and my boys got on with him especially as he supported Man Utd 😂
19 January 2026
Reply from Sofology - Leeds
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Helpful and informative
Mervin was extremely helpful and friendly when we came in to buy a new sofa. Very happy with our purchase.
21 January 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.
We met a lovely young woman who was…
We met a lovely young woman who was very nice and welcoming, she went through everything we asked and answered all our questions. She was so helpful and polite that we went ahead with a sale .
21 January 2026
Reply from Sofology - Leeds
Thank you for choosing Sofology!
Knowledgeable and friendly service
Great experience in Sofology. I had a lot of questions about the type of filling, different fabric and longevity of sofas, all of which were answered well by Brandon.
Very knowledgeable, friendly and professional service with no pressure to buy. Showroom also immaculate.
8 January 2026
Reply from Sofology - Leeds
Thank you for this great review Becky, we really apprechiate it.
Service outstanding
Service outstanding. Not pushy at all, friendly and helpful. Really took time to explain everything . Would definitely recommend the experience hope the sofas live up to expectation
17 January 2026
Reply from Sofology - Leeds
Thank you for awarding us 5 stars Mr Evans :-)
Great company, great staff.
Lots of sofas to choose from.
Scott gave us all the information we needed on different sofas and really friendly without being pushy.
Would highly recommend.
19 January 2026
Reply from Sofology - Leeds
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Poor after sales service to say the…
Poor after sales service to say the least. Sofa ordered allure range in store, not a problem. Paid for a smart console, corner unit, recliner seats, lumbar support and heated seats, no expense spared.
Sofa delivered pre Christmas on 22nd December. However we received a standard console not the smart console. Went to store to show photos and report, no problem there. With Christmas told to leave it with them and they would be in touch to sort it out. After Christmas received 2 phone calls to confirm they had incorrectly advised us and the smart console wasn't compatible. As there was no other option we agreed on a refund amount. Still weeks later I am having to make multiple phone calls to sofology customer service, they have informed me they are waiting on the store to accept liability and agree to this before they can process anything.
At this point the service from in store has gone from great to subpar and it truly could have been avoided. Contemplating asking for the sofa to be taken back as mis-sold from our order confirmation and what they supplied as they cant even go ahead with a simple solution
12 January 2026
Unprompted review
Reply from Sofology - Leeds
Hi Charlotte, we are sorry for the issues that you have experienced and the delay in receiving your refund. I am pleased that a resolution is now in place. - Natalie
Sales person Martin
Sales person Martin, was excellent at giving me the correct information I needed to make a decision.
19 January 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Martin, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Leeds
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great service from Brandon
18 January 2026
Reply from Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Brandon. Have a great day 😊
Really good choice of sofas and chairs
Really good choice of sofas and chairs. Jess was helpful and explained everything we needed. Thank you.
18 January 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Jess, we will make sure to pass this on! Have a nice day.
Great service and beautiful furniture…
Great service and beautiful furniture I’ve used sofology for years it’s the only shop I buy suites from
18 January 2026
Reply from Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Martin that served us today was very…
Martin that served us today was very professional and informative.. we came a few weeks ago and was delighted to see him.. thank you 😊
17 January 2026
Reply from Sofology - Leeds
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Settee
When looking round the assistants were visible but left us to look after asking if we needed help. However when we wanted information the assistant,Martin we spoke to was very helpful. When we decided we were going to buy the settee the same assistant was very helpful, friendly and polite and completed all the paperwork. He was knowledgeable about the product.
12 January 2026
Reply from Sofology - Leeds
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Thank you Haleema for your outstanding…
Thank you Haleema for your outstanding customer service .
Really delighted with my new sofa.
Have recommended sofology to friends and family.
Service was brilliant products are beautiful .
Amazing!!
4 January 2026
Reply from Sofology - Leeds
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
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