Sofology - Kirkcaldy Reviews 2,551

Customer service on day of purchase was excellent. Shirley made sure I was well looked after, taking time to cover all aspects/ concerns, such as design, measurements and fit. All options discussed until I was confident in my purchase. She went beyond being a sales person, ensuring I was listened to. Suite was delivered within time slot and delivery drivers were excellent. All in all, after a very bad experience with another retailer, from sale to delivery this went without a hitch!

the salesperson was knowledgable on the item that I was interested in

Great support, helpful and pleasent manners

Was a very good and was very good in what i was wanting very kind helpful

Janis was a very helpful, knowledgeable and easy to chat with girl, listened to what I had to say and helped me get the best fabric for my needs

No pressure, we were left to look around, try a few, we took a while to finally pick one, Blair then came forward and explained all about what we had picked and any extra we could have, he was knowledgeable, there was no pressure to add extras,once we decided on what we'd like he went on to explain and the break down of the cost, when to expect delivery and what will happen or day of delivery
Happy with the customer service we received

Shirley was really attentative and helpful showing us lots of different sofas and really listening to what we were looking for. She was even helping us with our colour schemes for our living room she is an asset to the company. Excellent rapport with her customers and we will definitely recommend people to come to sofology in Kirkcaldy!

Great experience so far .

They were very professional and very helpful we got the sofa we were looking for

The staff where very helpful and informative and told me everything I needed to know

Purchased our Sofa and Chair on our second visit into the Kirkcaldy Store the staff Janice and Blair were very helpful knowledgeable and made our purchase enjoyable Looking forward to our delivery date

Good service. Wonderful furniture. Good selection of styles and colours.

Nothing was two much trouble we went back the next week and ordered another two seater and it was no problem to deliver them together

Very informative staff, didn’t push

coming in with a friend who could give constructive criticism. Allowed to look by ourselves knowing assistance was available if required.
honest answers. good choice of the type we were looking for.

Was a great selection to choose from from and ordering was easy.

The initial visit to the shop went well, I thought. I decided to take 0%finance so that was submitted. I did as I was instructed and submitted identity verification as soon as I got home.
I waited for a confirmation email but by the following Friday afternoon still no response.
I called the finance company only to be told that the wrong DOB had been filled in by the shop assistant.
I was then instructed to phone another Sofology number.
Alison dealt with my complaint, took details and said she would resubmit information to finance company.
I asked her if this now meant the delivery date would be pushed back and she said probably.
Obviously a disappointment when I need the purchase for comfort and was anticipating the original date.
I hope that this will now go ahead as anticipated.

Very good experience

Great experience. The girl that was attending us was very helpful