Sofology - Gateshead Reviews 4,045

The lady that help me was excellent she was polite so helpful the service she gave was absolutely brilliant I was so pleased thst I had gone into the shop.

Great staff make the whole shopping experience from starts to ordering the sofa very enjoyable

Fantastic service and support from the chap that served us.

I recently visited Sofology Gateshead and had an excellent experience. Jayne was brilliant throughout the entire process, demonstrating outstanding customer service, professionalism, and a genuine willingness to help. She took the time to answer all my questions and made the whole experience smooth and enjoyable.

Her customer relations approach was exceptional, and she made me feel valued as a customer. Based on this experience, I would highly recommend Sofology Gateshead to my family, friends, and colleagues. Thank you, Jayne, for providing such excellent service.

The Guy who served us was so helpful and friendly, at no time were we pressured, just good advice and Information.

Lovely staff and very helpful

Very professional u can walk around without being approached. This is my 3rd sofa won't go anywhere else

We were buying our first new sofa for our house and had an amazing experience, Sheena was lovely and gave us all the information we needed and answered all our questions. Highly recommend Sofology Gateshead!

Very friendly, welcoming and knowledgeable staff. I told Dan what I was looking for and she showed me a few different options, I was then offered a coffee while I tried out the options. I felt very comfortable and at ease with no pressure selling at all. Dan then came back over to see how I was getting on, she was able to answer my questions and showed me how to fully operate the chair I was sitting in. That really helped me with my decision making and I bought it. Great service, thank you.

Great customer service by Donna when I first visited your Metro store , decided to purchase my sofa on my second visit and given great knowledge about it from Sheena , a very nice welcome to sit and given refreshments all in all a good experience from two lovey employee's

Friendly, knowledgeable staff with a paced sales technique

The delivery was made well within its time slot.
The assembly and fitting of our sofa, chair and ottoman pouffe was done with diligence and upmost professionalism. They did a great job and left our house with all the packaging they arrived with.

I want to say from the moment we stepped into the Gateshead showroom, ordering, waiting a short while for delivery and assembly ran trouble free and stress less for us.
It's a sign of a first class company. And we'd just like to say thank you to Sofology for committing to making sure we had such a good experience.

Incredibly impressed. Visited a competitor who were less than inspiring. Walked into Sofology Gateshead and met Earl. No pressure, just great service. Earl took the time to discuss lifestyle, budget and explained about fabrics I didn't know existed.

Since my purchase, everything had happened exactly as described and all very timely.

I have told everyone about my experience :)

Thank you.

Lovely, welcoming showroom with lots of variety on display and to try out. Jayne was really helpful in showing us several options that might meet our requirements and answering lots of questions.

When we returned to order Jayne was busy and another lovely member of staff brought us drinks while we waited. When Jayne was free, the sale paperwork was all completed quickly.

Can't comment on the sofa yet because it will take around 12 weeks for delivery, but the sales experience was five star.

The sales assistant who helped me couldn't have been more helpful. She certainly knows her stock. Jayne was very friendly too and explained the usual delivery process. I hope it all goes as smoothly as she e plained. Thank you Jayne.

Terrible service. Delivery did not happen on the day ,as they had an incorrect delivery address linked to my delivery there mistake not mine. We have a disabled son and no seating in living area. The new delivery date is 1.5 weeks later despite me calling and emailing. They accept no responsibility and dont care. Very poor customer care!

Excellent customer service from walking into store very knowledgable on product.
A great range of styles and choices of materials available.
Would recommend Sofoloogy

Really good service and can not wait to get our new sofas