I have an excellent credit rating but still got charged 12% for a loan of 25,000 USD that I took out. Which was super high. There service is great and the process is fast, but their interest rates for... See more
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About SoFi
Written by the company

SoFi has the all-in-one financial app to help you save, spend, earn, borrow, and invest your money—and protect what matters.
Over 5 million SoFi members bring their ambitions to life with help from products like:
- Student Loan Refinancing
- Personal Loans
- Mortgage Loans
- Private Student Loans
- Investing
- Banking
- Credit Cards
- Insurance
Plus, SoFi membership includes exclusive perks and benefits other fintech apps can't match.
- One-on-one career coaching
- Timely member events
- Helpful online community
- Financial insights
- Exclusive rate discounts
INVESTMENTS ARE NOT FDIC INSURED • ARE NOT BANK GUARANTEED • MAY LOSE VALUE
Terms and conditions apply. SoFi Checking and Savings offered by SoFi Bank, N.A. Loans originated by SoFi Bank, N.A., NMLS #696891 (www.nmlsconsumeraccess.org). Equal Housing Lender. Brokerage products offered through SoFi Securities LLC, member FINRA/SIPC. SoFi Securities LLC is an affiliate of SoFi Bank, N.A. Advisory services are offered through SoFi Wealth LLC, an SEC-registered investment adviser. The SoFi Credit Card is issued by The Bank of Missouri (TBOM) (“Issuer”) pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. SoFi Bank, N.A. Member FDIC. ©2023 Social Finance, Inc. All rights reserved. Information as of April 2023 and is subject to change. LND23-1216150

Contact info
United States
- mobilesupport@sofi.com
- sofi.com
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The site was easy enough to navigate
The site was easy enough to navigate. I was having some difficulty in knowing how to upload documents requested but I figured it out and everything from there forward was fast and efficient.
NOT a good company
NOT a good company, don't be fooled. I currently have a GREAT standing personal loan with them. I even pay $200 extra a month. I've had it for 5 months. I clicked on find a better rate because I knew, based on other companies, I qualified for the better rate, but I wanted to stay with SoFi and just lower my interest rate. I had to call SoFi to get information on what was taking my re-fi application so long. I HAD TO CALL 8 DAYS LATER!
SoFi not only did not reach out to me, but purposely inconvenienced the borrower by sticking obstacles in the way, because they know people who obviously can pay back the money, wouldn't worry about going through so much trouble for a fraction of a percentage. There's no way you can justify needing an employer verification form filled out and sent back, etc., to determine whether I qualify to have the same loan refinanced at a 2-3% difference. I just opened the first loan 5 months ago, I'm with the same employer, and I uploaded a current official copy of my check stub, plus they could see my payback history.
I got the first loan and funds within 4 days it was super easy, but now all the trouble to re-fi...No, thank you. Keep the BS reasoning, but I promised to accept another offer and pay off this loan way ahead of time and NEVER use them again. I politely emailed them and asked them to stop asking people to click on a "better rate" if ultimately, they're going to deter them!
Please don't use this bank if you like…
Please don't use this bank if you like having your money available to you. If you mobile deposit a check they will hold on to it for an extremely long time. In my last case, it has been 6 days. It is difficult to make cash deposits with a limit on each deposit amount, ex. at Kroger $300 limit and a fee each time of $4.95. After you receive your introductory interest, they lower it after several months, then will continue to lower it in subsequent months.
Cannot view my investments
I have not been able to get into the website to view my investments for several hours. it is not okauy to mess around with my money.
Process was very professional and…
Process was very professional and efficient. Responses were timely and delivered within expected timeframe.
Constant junk mail
I’m not now nor have I asked Sofi for a loan, but they somehow got my information and just won’t stop sending me bullshit mail. Even if I needed a loan they’ve sent me so much trash I’d never use them.
The experience was easy
The experience was easy, the interest rates were competitive and the money was sent within hours. I definitely recommend Sofi!
Fast and easy process.
Applying for my loan was very easy
Applying for my loan was very easy. I was pleasantly surprised at how easy and quick it was from application to funding. My interest rate was awesome. I am saving a lot of money by paying off my credit cards. I recommend SoFi to anyone who wants to save money.
So easy
So easy, very helpful and understanding when I had hard questions.
I had a good experience…
I had a good experience working with SoFi. The application process was streamlined, and efficient.
seamless from app to deposit
A new look at banking
Application for my loan was user friendly and response was quick. I was very pleased with the online experience. Your performance has changed my consideration for my future banking needs. Thank you.
Great experience for first time user
Application was quick and uncomplicated. Easy to use website. Quick funding and ability to auto pay from my bank so no payments will be missed.
Unfortunately
Unfortunately, my experience was disappointing. Communication was not timely, and I had to continuously reach out for updates on my loan. Clear information was hard to get, and the process was neither smooth nor efficient.
Very quick and easy !
My experience with SoFi was excellent
My experience with SoFi was excellent. The entire process was fast, straightforward, and stress-free. I was approved quickly and received my loan much sooner than expected. If you’re looking for a smooth, efficient lending experience, they deliver.
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