Sofatime Reviews 

379
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, friendly, and patient, guiding them through various options without pressure. Many people highlight the excellent customer service, noting that interactions felt comfortable and stress-free, leading to successful purchases of quality products. However, some reviewers were not happy with customer service, citing issues like poor communication, unresponsiveness to messages, and a lack of follow-up. People reported difficulties reaching customer care, receiving no response to emails, and experiencing delays in understanding delivery or resolving issues.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their friendliness, helpfulness, and extensive product... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with their... See more

Service

People report positive experiences with service, with many reviewers expressing high satisfaction and calling... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

User experience

Clients share positive opinions on the user experience, with many reviewers describing it as stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more

Rated 5 out of 5 stars

Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering. I needn't have worried. Melissa was on hands to assess my needs and ans... See more

Rated 5 out of 5 stars

We were recently in the Derry store where Dan helped us pick a corner sofa to suit our space. We were struggling to find a comfortable sofa we both loved especially with the tight dimensions we were w... See more

Rated 5 out of 5 stars

Fantastic experience ordering our new sofa. Tanya at the Newtownabbey store talked us through different options, not only for the sofa itself but payment and interest free options. She was very friend... See more


Company details

  1. Sofa Store

Written by the company

Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

379 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(379)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have visited the shop twice to…

I have visited the shop twice to purchase a sofa and both times I have had the privilege to been seen by kerry both times she was absolutely amazing and the best experience to what was a big decision but kerry made me feel so comfortable and at ease and it ended in me purchasing a lovely big new sofa. Cant thank kerry enough xx

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Just got ordered our new sofa with the…

Just got ordered our new sofa with the help of Tony. He was very patient and helped and offered suggestions, he allowed us to sit and get a feel for the sofa without pressure and helped measure and make sure it was the right fit for us. Would 100% recommend speaking with Tony, customer service was exceptional.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, as my wife and I entered the store, we were meet by Joe.

He introduced himself and made my wife and I very welcome, as we were both very unsure as to what exactly we were looking for when it came to buying a sofa.

His customer service was simply outstanding, was nice and relaxed and was able to answer our questions very well.

He gave us time to discuss and we didn’t feel pressured into buying.

With help of Joe, my wife and I were able to find what we wanted and made a total spend of £1,950 in his store.

Thanks to Joe! He made our Sofa Time extra special.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

New sofa

When into my local bed and sofa store and got met by the salesman went and looked about an seen a sofa we liked Jeff came up to us and explained all pricing options and stuff awesome guy definitely be back to do more deal with him.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Got a bed last month from a girl called…

Got a bed last month from a girl called lizzie and just came back and ordered a sofa from her, she is the nicest girl I’ve come across while shopping, so much knowledge and experience on anything we’d asked, would definitely recommend dreams/sofa time and especially Lizzie

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Melissa was amazing

Melissa was amazing, I came in to have a look & bought a fabulous sofa set! She was a total joy, so helpful!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

As soon as we entered the store Tanya came to greet us and gave us directions for the lift as we had a pushchair. The whole process she was great and went smoothly! Tanya gave us lots of advice and tips. She offered us beverages all throughout our visit and was very helpful! We will definitely be back in the future.

7 April 2026
Unprompted review

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