Sofaland  Reviews 

255
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I bought a sofa and loveseat here, and I got great customer service in the Edmonton west end location. The product is also really good. It's been a couple of years now, and it's still holding up well.... See more

Rated 5 out of 5 stars

The best experience ever at Sofa Land South Common yesterday. Shirley was absolutely amazing, totally engaged in helping us either then or later. No pressure whatsoever, how refreshing on our furnitur... See more

Rated 1 out of 5 stars

Worst customer service ever- could have bought a better product at Walmart ( dining set - paid almost 4000$ ) (CUSTOM) finish peeling and anything that comes into contact with surface scratches the... See more

Rated 5 out of 5 stars

Ordered 3 seater and large chair at Warrington showroom. Didn't have the colour I wanted on display but was shown the colour in another design. Quality of service was quick and efficient and all q... See more

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3.7

Average

TrustScore 3.5 out of 5

255 reviews

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3.7

All reviews

(255)

1 review in the last 12 months

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Rated 5 out of 5 stars

Value for money

We purchased the Marlow 2 seater sofa, must admit was a bit worried as to what to expect as had not actually seen it except on website. Am so pleased with it now it's arrived. Value for money, really comfy, I'm only small & some seats are so deep I'm always sitting forward, this is perfect. With a Quick delivery. As soon as we've saved a bit more money. Will be buying another one to match

14 January 2016
Unprompted review
Rated 5 out of 5 stars

Very happy customer

From visiting the showroom in Warrington to taking delivery of my Bari sofas and large footstool was an excellent experience. There was no hard sell and the Manager of the showroom let us browse alone until we decided what we wanted. I ordered on the Saturday and sofas were delivered on the following Thursday by 2 delivery men who were also excellent. The quality and price of the sofas is awsome and I can't recommend Sofaland highly enough.

13 January 2016
Unprompted review
Rated 4 out of 5 stars

Warehouse not the best, everything else good!

I bought the pouffe via Ebay, and had an email from the seller about 4 days after purchase asking to call them as they couldn't contact me via the number provided. (Home number, which had no missed calls on the caller log?) When I rang, and pressed Opt 2 for warehouse, I left 2 voicemails as both times no-one answered.
I called on a Saturday, and it went straight to the sales dept who advised me to call back Monday as warehouse not in at weekends. When I explained I'd left 2 messages, the gentleman suggested I call him back Monday and he would put me through. I did this, but he couldn't get anyone to pick up, so took my details, and said someone would call me back within the hour. An hour and a half later, I called him again, as I'd not had a call. He said he would chase immediately. Within 10 minutes I got a call from the warehouse, and delivery was arranged to suit me that week. Delivery arrived as scheduled, and we're very happy with the item. Just the warehouse that needs a bit of attention with regards to customer service.!

22 December 2015
Unprompted review
Rated 5 out of 5 stars

Good Price, Good Quality, Quick Delivery

I had looked around for a new Sofa suite for some time then came across Sofaland. The prices appeared to be very competitive and they had a good range of designs. I was a little apprehensive about the quality of the product because I ordered the suite on-line without seeing it in the showroom, however, when the suite arrived all of my worries disappeared. The quality of the suite is excellent, far better than I had hoped so I am very pleased.
I found the pre-delivery communication was very prompt and the delivery was very quick, within 2 weeks from Order placement.

17 December 2015
Unprompted review
Rated 5 out of 5 stars

A great place to buy a sofa

I have nothing but praise for Sofaland. The online ordering was easy. I had quick and helpful responses by email and phone. The Sofas were delivered on time by two of the nicest delivery men you could wish to meet. And I am very pleased with the sofas I chose. A fantastic transaction from beginning to end.

14 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service, with value for money

When I ordered my sofas from Sofaland, we were given a delivery time of 7 - 10 weeks. However, they arrived early after only 5 weeks, in time for Christmas. A courtesy call from Sofaland giving me the delivery date, and another call on the day from the delivery guys, letting me know they were on their way. Great friendly service from the two guys, who promptly assembled the sofas and placed them where we wanted them. Excellent quality, Excellent service, Highly recommended.

14 December 2015
Unprompted review
Rated 5 out of 5 stars

Amazing

I ordered a black leather corner sofa and it's amazing quality and an unbelievable price. Couldn't recommend enough to any one

13 December 2015
Unprompted review
Rated 5 out of 5 stars

Happy

Thank you for my new sofas, they look great, just need my feet for the foot stool, but I've been reassured they will post them to me 😁

7 December 2015
Unprompted review
Rated 5 out of 5 stars

First class service

Top class from ordering to delivery great communication great quality,top grade leather on all four purchases,well happy to recommend 100% first class service,pleasure doing business Mrs Cunningham.

4 December 2015
Unprompted review
Rated 5 out of 5 stars

First class!

Excellent customer service. No mesing about. Sorted out what I wanted straight away. Delivery exactly as described by Sofaland. The sofa ordered is perfect and exactly what I wanted.

4 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

I placed an order for a very large sofa on Sunday with a predicted 1-3 weeks delivery time. The sofa was delivered by the Wednesday morning at no extra cost. They call you to arrange everything personally instead of simply sending an email or a text. They also called as promised half an hour before delivery so I didn't have to wait in. The sofa is extremely comfortable and great quality. Excellent value for money.

2 December 2015
Unprompted review

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