sofabed.com Reviews 209

I called them several times for assistance in picking out the couch. They were very friendly and helpful. Every question was answered no matter how silly I felt I was asking. If it was not for them I would not have purchased the couch

It was very easy to get this sofa ordered and the financing through Shop was seamless. I received updates regularly on shipment and delivery and the delivery team was excellent. Nia at Sofabed.com was as helpful as a customer service representative could be. Overall, the experience was top notch.

Good communication, delivery went fine and the Mia Sofa is great, solidly built and looks good.

I generally had a good experience with sofabed.com. Their customer service was great. One suggestion is to communicate the process to the customer more clearly. The items must be released by sofabed.com in order for a delivery to be scheduled. Communication about procedures and the timeframe those procedures take should be told to the customer. When the sleeper got to Metropolitan Warehouse, it took a few days for the tracking to change. I wondered why they were not scheduling my delivery even though the item had already been scanned at Metropolitan. A few calls back and forth to Metropolitan and sofabed.com and I finally got a delivery date. It was delivered as promised on the date stated.

We had quick and thorough customer service today.

I actually checked the Trustpilot reviews before using Sofabed dot com, because I had not heard of them previously. I had a specific model in mind that I was interested in, and my local furniture store would not have been able to deliver in time for my guest. When looking up alternatives, Sofabed dot com had the exact model in stock. I called first to see if it would arrive in time, which they were confident it would. They also offered price matching, and the person who helped me even texted me additional information so I was comfortable ordering. Happy to say that it did arrive in time, delivery was a breeze, and it’s exactly what I wanted. Thank you!

INCREDIBLY responsive and friendly contact from their sales department. Lightning fast response to questions. Huge selection and ability to customize your order. ALL THAT is coupled to competitive pricing that beats the competition. Whether you're furnishing a guest room or a series of high-end residences (or motorhomes), THIS is your first (and only) stop.

What a wonderful experience! All of my questions were answered and I was directed to view the perfect size and style couch and it was my favorite color. I am a senior and am a bit computer challenged, but the salesperson was very patient and guided me through the process with ease. Thank you!

I thoroughly enjoyed the entire experience of ordering our sofa through this company. They were courteous, professional, and very helpful when I called to make my order and when I had a question concerning the order after it was placed. Wonderful customer service!

Great communication and coordination of delivery. Careful delivery. We love the product.

Great interaction and timely communication via text, they helped me understand dimensions and set expectations for delivery 😀

The white glove service was fantastic! The sofabed was delivered, assembled and the area cleaned and cleared. The delivery personnel were polite, professional, and efficient. The sofabed was great quality, comfortable, and easy to convert.

I would 100% recommend sofabed.com as their customer service and support goes over and above to assist. I sent in a question about one of their Italian leather sofas and in an hour I received a reply. The next morning the same support person provided me with much more information to make sure I was satisfied.

Today I also called right before ordering the sofa and the customer service agent helped me even further answering every question and provided a discount code to give me the best deal I seen n years.

I will be spreading the word on this company as they go 110% to help and satisfy customer relations.

Great products Great People Great Service!

The sofa is great high quality and the mattress is very comfortable. The delivery was not so good they seem to need some more experienced installers

Great customer service. Very helpful, communicative, and knowledgeable. He definitely helped me feel good about my purchase of the ethos!

The customer service associate was extremely competent and professional. It's a pleasure purchasing from a reliable online site that understands customer needs. He was able to guide me through the entire purchase process and I am very happy with my decision to chose sofa bed.com!

Overall, our entire experience with Sofabed.com has been very positive. The only "negative" was the change to our delivery date at the last minute, which complicated things as the sofa was for our Airbnb and the delivery came when the unit was occupied rather than empty. Also, I had to request a copy of our invoice several days after our purchase; and I am still waiting for a copy of our Five-Year Protection Plan. However, Nia was always polite and professional.

I was well informed on timing of delivery and delivery team was professional.

Wow. Ordering was so easy; delivery was fast and set up was professional. PLUS the sofa is extremely comfortable. I’m very very pleased with this purchase.