Avoid avoid avoid, look at the pictures of the new sofa I got delivered and they refuse to fix or refund
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Salesman promised a call before,nothing would be a problem Delivery drivers just turned up had nothing off the salesman about the call before also it’s the normal Delivery drivers brilliant and h... See more
Ordered a sofa set through their eBay site on 16th May. Due to change of requirement, it was agreed on 21st May that I could cancel the order (before the sofa was due to be delivered). However, I... See more
These 2 men are the best delivery guys I've ever met. Polite, funny ans professional. If every delivery person was like these 2, I'd order more haha. They did give me a qr code to write their review... See more
Company details
Written by the company
Find the latest sofas online at direct trade prices, we stock leather, fabric, corner and recliner sofas within 7 days across the UK
Contact info
Unit 4 Durbar Industrial Estate Durbar Avenue , CV6 5QF, Coventry, United Kingdom
- 024 7658 1053
- sales@sofa-direct.co.uk
- sofa-direct.co.uk
Hasn’t replied to negative reviews
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Very professional and patient
Beware: very slow in issuing refunds…
Ordered a sofa set through their eBay site on 16th May. Due to change of requirement, it was agreed on 21st May that I could cancel the order (before the sofa was due to be delivered).
However, I was not refunded the money until 21st June after I raised escalated a claim through PayPal
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