SOERA Reviews 1,209

The product is not worth £40 the metal parts used on my bag is so bad you can tell it’s tacky and doesn’t match the photos posted on their website, also the tie doesn’t match the photos either, my ord... See more

My items arrived 3 & a half weeks later. Ordered on the 11th of November, items arrived (after they said it was already delivered) on 7th December! The delivery information given is for a warehouse... See more

After the abysmal reviews I read I didn’t have high hopes, but I am really pleasantly surprised! The jumper looks just like the Massimo Dutti one and seems really good quality. Arrived relatively quic... See more

This shop is crap they sent me the wrong item which had the wrong size and missing belt but when I ask for a refund they said they can only do replacement or 105% store credit but refuse to give full... See more

The beautiful woven shoulder bag was definitely worth waiting for! It looks and feels better than the similar version from Anthropologie. Very impressed. Erick in customer service was great to... See more

I am Very Grateful 🙏🥰 Erika was very prompt, @ helpful I am so sorry I made a mistake I am not seeing well ! Thank you for understanding 😊 I am so happy too get my new Sylvia Leather Jacket Black i... See more

This is the worst store i have ever ordered from, there communication was shocking , the quality of the clothes was disapointing. Eventhough the item was not as described and didn't look anything like... See more

i’m amazed by their customer service by Erick. Quick in response and made the process so easy when i looked for exchanged . Just took my email conversation enquiring about change in size and ordered... See more

I bought 3 Lucia woven hand bag , green, brown and black. My first purchase was above my expectations so that’s why I decided to order another 2 hand bags. Takes around 12 days to deliver to UK, qua... See more

I ordered a pair of boots for my kid, but it turned out they were a bit small. I could have returned the boots that were too small, but Erick reached out and told me that although I could return them,... See more

This website is a scam. Their products come from China even though the website looks like a US business. There is no way to return anything unless you want to pay $70 to return something yourself. Con... See more

This product is garbage. They advertise that this product is developed in NY, but this is actually trash from China. The phone number is from Califonia- all in an attempt tp deceive the consumer.... See more

I should have checked the reviews on this website before shopping at SOERA! I received my package 17 days after ordering to find the lowest quality jacket i have ever purchased! This site is not worth... See more

Merriame Was Incredible. I needed to cancel my order because the shipping time was slightly longer than my moving time line allowed for. She looked into it right away for me and was able to cancel the... See more

I ordered over 10 days ago before reading the trustpilot reviews. I've only just found out it's coming from China and I'm already concerned! Terrible terrible terrible, I hope this product looks li... See more

I make a lot of online purchases and in far too many instances, the level of customer service support offered is abysmal. That is absolutely NOT the case with Soera and everything about the service I... See more

Was definitely sceptical from reading the reviews but wanted to try myself and I was not disappointed! I ordered the small woven bag in Beige and was really happy with the over all delivery exp... See more

This has become my go-to dress. It's comfortable but still looks put together. The fabric doesn't cling weird and it washes well. Already thinking about getting it in another colour.

The company and customer support (mainly dealt with Erick) were wonderful. The first shipment was not delivered due to the shipping company. The second shipment was delivered with different shipping c... See more

I was so excited to order this, ordered then read reviews and panicked. Finally got the jacket yesterday after 3 weeks, had no problem with customer service. Jacket isnt bad, more over sized than I th... See more

After spending over 80 euros on clearly poor-quality items, I returned them in August 2024. Once Soera's Customer Service accepted the return, I filled out the return form and provided the shipping de... See more

I placed an order based off their shipping information on their website. Tracking has said in transit for 8 days. Every customer service response is the same response. I would have never ordered th... See more

This does not even deserve one star I have never dealt with a company more pathetic than this. This is so long and getting here and tracking showed it right by my house two weeks ago, but then it show... See more

We purchased a clothing item that didn't suit my wife, so asked for a refund under their 30-day money back policy. They sent two emails asking why even though no reason was needed, then reluctantly p... See more

I do not recommend this store. My experience was terrible. The products I ordered took over a month to arrive from China and turned out to be very poor quality – completely different from the phot... See more

The product took a long time to arrive e, which left me feeling worried but when it did finally arrive the sizing was off and the style was not as described by the photos. Customer service will refund... See more

“I returned my purchase over four months ago. Soera Company required me to pay for the shipping and send them a tracking number – which I did. Since then, I’ve sent multiple emails asking for my money... See more

Can anyone tell me if they have received money back from soera? I think we should take it further mines been going on since October and I still get email saying we will look into it !!! Can we go fi... See more

Soera was great to work with and I loved the jacket I ordered! There was a small issue with the delivery company not finding my home on the first attempt and Soera followed up to make sure everything... See more

Do not use this company!! They are a Chinese company and delivery times are completely wrong on their website. Their URL is structured to make it look like they are based in the UK or even in Eur... See more

I have been having the same issue most of the recent reviews have. I placed my order weeks ago only to receive a fake tracking number and the same automatic email response to all my numerous emails ab... See more

Goods are worse quality than shein but 3 times the price. They dont refund only offer more store credit. Tried to return an item I bought wirh this store credit , cost over £25 as it goes back to Chin... See more

This was my third purchase from Soera, and I’ve always had a great experience. Their customer service, both before and after purchase, is fast, friendly, and genuinely caring.🫶🌸 Special thanks to M... See more

This is one of the worst retail companies I’ve ever used and will never use again. Ordered a couple items before Christmas like two weeks before Christmas and still have not received. It contacted the... See more

This was my first time ordering from SOERA. I had found a beautiful dress but it was on 5 other websites with all different prices. I was really skeptical about ordering but the reviews and mentions o... See more

I was not expecting such a warm and seamless experience with a return since I ordered online and from a different country. However Soera and Erick were so generous in their help of getting me a new si... See more

I had a great experience with Merriam who had gone above and beyond by being polite and helpful. I highly recommend her to anyone and hopefully I have the chance to have her next time I have another... See more

Reviews are very important when purchasing online. I looked at the pics of the faux jacket and reviews. I decided to purchased it and received it and it's georgeous! Better then the pics. Great fabri... See more

Received this 19th June Hey Sue Thank you for your message, and I sincerely apologize for any inconvenience this may have caused. As mentioned in my previous email, the refund for your order is... See more

My great-niece (age 28) wanted this item for her birthday. I ordered it and then saw a charge I didn't recognize on my credit card so said it was not mine (my mistake). The charge did NOT reference... See more

I have ordered from this company twice now. The items advertised on the website is NOT the items that you will receive! They sent me a jacket that looked nothing like the jacket/quality on the... See more

DO NOT BUY FROM THEM!!!! Took 5 weeks to arrive, will not accept return, poor quality. The return address is not correct, there is a UK address on the parcel to send returns but they then ask you to s... See more

LOVED my experience I bought a leather jacket, it was so stylish, warm and comfortable. It looked better than the pictures even! I had a small issue with my sizing and Erick was able to help me qui... See more

Despite the negative reviews, I had a great experience! Bag quality is as expected for the price, just like pictures and quick delivery. No complaints for me. I will return and buy more bags from this... See more

Quality was really bad for what I was paying for the coats. The material was so thin. And the dress was literally see through. Ridiculous. Then they dont help at all for return shipping, which is out... See more

I was pleased to have regular replies to my emails, as I'd been concerned that my parcel wouldn't arrive before Christmas. Kristina very kindly updated me. Parcel did arrive thank you.

This company is in China, and it took weeks to receive the order- and the quality of the product is sub par. This was of poor quality and just looked bad. They emailed me over and over regarding my... See more

Absolutely shocking! Delivery took over three weeks. Customer Service is terrible. Quality of clothing is cheap and not worth the money. My order took over three weeks to reach me. It did not arrive... See more

I purchased a coat from the SOERA website and only after did I check for company reviews (rookie mistake). My heart dropped when I saw the reviews on here so my hopes weren't very high. It took 3 we... See more