The item took a long time to ship compared to other online marketplaces, but once shipped it arrived quickly. The AI customer service interface is lacking and could be improved as well.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The transaction was quick. Shipping wasn’t great but it was okay. I gave you a 3 because this was the first time ever seeing in bold all responsibility sentence. That left me unsure and company unwil... See more
Unbelievably slow shipping for a USMNT jersey customized with a player name/number, with few to no updates provided… to the point that I thought I’d been scammed and almost reversed the charges. The... See more
Company replied
Wrong name on shirt, long time to deliver and then when I complained I was told they dont have any shirts with this particular player!! I think the shirt sent to me was deliberately wrong, hoping I wo... See more
Company replied
Company details
Written by the company
Soccer Wearhouse is a trusted soccer specialty retailer based out of Southern California proudly serving passionate fans and players across the United States. We offer one of the largest selections of authentic soccer jerseys, cleats, fan gear, and accessories from the world’s top clubs, leagues, and national teams. Our mission is to provide every customer with genuine products, competitive pricing, and exceptional service. With four store locations in Southern California and a growing online presence, we work hard to make sure every fan can represent their team with pride. Whether you are shopping for the latest player jerseys, match-ready footwear, or fan favorites, Soccer Wearhouse is here to bring the beautiful game closer to you.
Contact info
400 Disney Way #149, 92802, Anaheim, United States
- (800) 892-6979
- support@soccerwearhouse.com
- soccerwearhouse.com
3.2
Average
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Excellent service
I sent a message with a question and received a prompt response and once my item was shipped, I was notified immediately. Great company and service!!
11 November 2025
Unprompted review
Our package came in pretty fast and it…
Our package came in pretty fast and it was exactly what I was expecting
15 November 2025
Unprompted review
Ordering was easy
Ordering was easy, product arrived in adequate time - quality was very good
10 November 2025
Unprompted review
The product is solid but I can’t seem…
The product is solid but I can’t seem to get the size I want for reasons outside their control
21 November 2025
Unprompted review
Shoes exactly what we ordered
The shoes were exactly what we ordered and are great. My only issue was the shipping, it just a few extra days to arrive.
20 November 2025
Unprompted review
recieved my purchased well packed and…
recieved my purchased well packed and in not so long time. Good experience purchasing from this site.
10 September 2025
Unprompted review
The experience was great
The experience was great. Easy transaction, fair price, and product arrived at the promised time.
5 November 2025
Unprompted review
Had the size I needed
Found the size cleats that my son needed when the bigger suppliers were all sold out.
Shipment came very quickly.
Excellent experience.
27 September 2025
Unprompted review
Reply from Soccer Wearhouse
Thank you so much for your kind words. We are so happy we could help you find the cleats your son needed, especially when others were sold out. We truly appreciate your support and are thrilled to hear the shipment arrived quickly. We look forward to serving you again in the future.
On time delivery
Package came on time for my son’s 18th birthday. Seamless order. Thanks.
17 October 2025
Unprompted review
Reply from Soccer Wearhouse
Thank you so much for sharing your experience. We are thrilled to hear the package arrived on time for such a special occasion. It makes us so happy to know everything went smoothly. We truly appreciate your support and hope to serve you again soon.
Good delivery and very good quality of…
Good delivery and very good quality of product, i really like it.
17 October 2025
Unprompted review
Reply from Soccer Wearhouse
Thank you so much for your kind words. We are very happy to know the delivery went well and that you are pleased with the quality of the product. Your support means a lot to us and we hope to serve you again soon.
Wrong name on shirt
Wrong name on shirt, long time to deliver and then when I complained I was told they dont have any shirts with this particular player!! I think the shirt sent to me was deliberately wrong, hoping I would accept it. It was also way over priced! Wont be back.
28 September 2025
Unprompted review
Reply from Soccer Wearhouse
We are truly sorry to hear about your experience. Receiving the wrong item and facing delays is very frustrating, and we understand how upsetting this must have been. We take situations like this very seriously and would never send an incorrect product on purpose. Your feedback is very important to us and we will review this carefully to make sure it does not happen again. Please contact us directly so we can do our best to make this right for you.
DO NOT PAY FOR EXPEDITED SERVICE
DO NOT PAY FOR EXPEDITED SERVICE! It will take just as long and it is a waste of money!
27 September 2025
Unprompted review
Reply from Soccer Wearhouse
We are very sorry to hear about your experience with the expedited shipping service. We completely understand how frustrating it can be when an order does not arrive as quickly as expected. Expedited shipping is handled by the carrier. We really wish we could hand deliver all orders ourselves! Also keep in min Expedited service does not speed up handling time on our end.
Your feedback is very important to us and we will review this carefully to help improve communication moving forward. Please reach out to us directly so we can make this right.
Very fast delivery
20 September 2025
Unprompted review
Reply from Soccer Wearhouse
Glad to hear you got your order quickly! Hopefully see you sooN!
Love the shoes!
Very happy with our purchase! My son had been wanting white turf shoes and we were able to find these at a reasonable price. Since he is still growing, I don't want to pay $100+ for shoes he will wear for a year 😩. Shipping was in a relatively quick timeframe and we had no issues.
18 September 2025
Unprompted review
Reply from Soccer Wearhouse
Thank you so much for sharing your experience. We are so happy to hear that your son got the turf shoes he wanted at a great price. It means a lot to us to know the shipping went smoothly and everything worked out just right. We truly appreciate your support and hope to serve you again soon.
Amazing quality and fast shipping
Amazing quality and fast shipping
18 September 2025
Unprompted review
Reply from Soccer Wearhouse
Thank you so much for your kind words. We are thrilled to hear you are happy with the quality and the quick shipping. Your support means a lot to us and we look forward to serving you again soon.
Pachuca pin
love it need to get another one for my hat to go with my backpack love it
4 August 2025
Unprompted review
Reply from Soccer Wearhouse
Thank you so much for your wonderful feedback. We are so happy to hear you love your purchase. It makes us excited to know you are already planning to get another one. We truly appreciate your support.
Lack of Communication, No Response
I have sent multiple emails about my order, with no one contacting me back. I have called every number listed and it always says they are helping another customer or away from the desk to call back later. I'm starting to think that this website is a scam. Until I hear back from someone I will stick with that thought.
6 August 2025
Unprompted review
Reply from Soccer Wearhouse
We are very sorry to hear about the trouble you experienced trying to reach us. We completely understand how frustrating that must have felt. We assure you that our website is not a scam and that your order matters to us. You are always welcome to call us directly and we also have four store locations in Southern California where our team is happy to help in person. Your feedback is very important and we will review this carefully to improve our communication. We look forward to assisting you as quickly as possible.
I bought a pair of indoor cleats - NOT AUTHENTIC
I’m furious! I bought a pair of indoor cleats, and the second I wore them for my game, it was painfully obvious they were complete fakes! These garbage shoes had zero flex—none! When I planted my foot and tried to run, it felt like stomping in cement blocks. Within just 10 minutes, the inside of my foot was rubbed raw, practically bleeding! These cleats were so insanely stiff, it’s like they were designed to torture me. I’ve bought cleats for over 25 years and not a single one has ever been this awful. I emailed the company, laid out the whole disaster, and what do they say? “Sorry, you wore them, so no return or exchange!” Are you kidding me?! Absolute scam! I’LL NEVER BUY FROM THESE CROOKS AGAIN!!!
28 January 2025
Unprompted review
Reply from Soccer Wearhouse
We are very sorry to hear about this experience. We completely understand how upsetting and painful this must have been for you. We want to assure you that we only sell authentic and official products, and we take any concerns like this very seriously. Once shoes have been worn it is very difficult for us to process returns as we need the items back in resellable condition.
Ordered a Hat on 10 June 2025, not received
Ordered a Hat on 10 June 2025 and have never received it. I have emailed and called them several times and no one has ever emailed me back, nor do they ever answer the phone. I am reporting them to the Better Business Bureau.
10 June 2025
Unprompted review
Reply from Soccer Wearhouse
We are truly sorry to hear about your experience and understand how frustrating it must be to not receive your order. We take situations like this very seriously and it is never our intention for any customer to feel ignored. We sincerely apologize for the lack of communication and the delay in resolving this matter. Please contact us directly so we can make this right for you as quickly as possible. You can also call us and visit any of our four store locations in Southern California for additional support.
Avoid SoccerWearhouse – Terrible Customer Service
If I could give zero stars, I would. My experience with SoccerWearhouse was extremely disappointing. My order was delivered over a month late and to an unknown location. I repeatedly tried calling their customer service, but no one ever answered—calls always went straight to voicemail.
When I finally reached out via email, the response I received was shocking: they claimed they weren’t responsible if I didn’t receive my package. This level of customer support is unacceptable.
Warning to other shoppers: do not order from SoccerWearhouse. Poor service, unreliable shipping, and zero accountability.
4 June 2025
Unprompted review
Reply from Soccer Wearhouse
“We are very sorry to hear about your experience and we completely understand your frustration. It is never our intention for any order to arrive late or for a customer to feel unsupported. While shipping carriers are responsible for the final delivery, we always want to do everything we can to help when a package goes missing. We sincerely apologize for the delay and the communication issues you experienced. Please reach out to us again so we can review your case and do our best to make this right. You are also welcome to call us directly or visit one of our four store locations in Southern California for further assistance.
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