Soccermysterybox Reviews 28

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

All seemed a bit dodgy. Order number changed after 2 weeks. No available tracking saying item unknown. Email reply I received was far from professional or reassuring BUT the mystery box came and wa... See more

Rated 5 out of 5 stars

I bought this for my daughter’s sixteenth birthday and she was so excited. Good quality fabric on the jersey and all items were perfect. Thanks for providing an amazing product!!

Company replied

Rated 1 out of 5 stars

I ordered kids large uniforms for my grandson and after 6 weeks approximately I finally got them and they were adult largest! I was do upset after waiting 6 weeks and getting wrong size that I threw... See more

Company replied

Rated 3 out of 5 stars

Ordered a mystery box for my son on the 10th November. To date, nothing has arrived. Son was very disappointed on Christmas day and cried. Contacted the company in the couple of weeks before Christ... See more

Company replied

Company details

  1. Soccer Store

Written by the company

Grab your mystery football shirts today. We have adult & kids secret football shirts ready to ship worldwide. All sizes of surprise football kits available. Receive a shirt from any club in the world in the most exciting way to build your football shirt collection. All authentic shirts from around the world!


Contact info

3.4

Average

TrustScore 3.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Ordered a mystery box for my son on the…

Ordered a mystery box for my son on the 10th November. To date, nothing has arrived. Son was very disappointed on Christmas day and cried. Contacted the company in the couple of weeks before Christmas, as I was unable to track the parcel. They said it was stuck at customs. I have however received a refund for the item, even though I hadn't actually asked for one. I was just enquiring at the time, where the parcel had got to. This makes me wonder if the item was ever sent in the first place.
Thanks for the reply, but nearly 3 months on, the item has still not arrived. I can't quite believe that it's still stuck at customs. Royal mail website says there is no tracking available with the order number.
Whilst I appreciated the return of the funds, which is why I gave 3 stars not 1, it still didn't make up for the heartache on Christmas day. No other item was going to replace this item that my son so desperately wanted. Very upsetting.

10 November 2024
Unprompted review
Soccermysterybox logo

Reply from Soccermysterybox

Dear Pump,

We sincerely apologize for the delay and understand how disappointing it was for your son on Christmas Day. Your order was indeed sent out, but unfortunately, it got delayed at customs, which we had no control over.

We issued a refund as a gesture of goodwill, even though you didn’t request one, to make up for the inconvenience caused. We're sorry for the frustration this has caused and truly appreciate your understanding.

If you need any further assistance, please don’t hesitate to contact us.

Best regards,
David
Customer Support Team
SoccerMysteryBox.com

Rated 5 out of 5 stars

My worries were unfounded

All seemed a bit dodgy. Order number changed after 2 weeks. No available tracking saying item unknown. Email reply I received was far from professional or reassuring BUT the mystery box came and was great!

21 November 2024
Rated 1 out of 5 stars

SCAM

SCAM. Recieved the box today. Does not look anything like the images. CR7 not on the box just a madrid sign.

Opened to find a hat, a random real madrid bag, bottle and just tat. No shirt or kit. Basically an really expensive temu box sent direct from china with a worth of no more than £10-15 and thats being generous.

Only purchased becuase my 8 year old was desperate for one for christmas, sent me the link and everything. (must of been from a youtube video or something so he knows what should be in them.

18 December 2024
Unprompted review
Rated 2 out of 5 stars

I placed an order on December 2 2024 as…

I placed an order on December 2 2024 as a Christmas present. I have not received an email confirmation nor the product yet. I can’t find order number anywhere. Is this site a scam? 8 year old was looking forward to this gift. Thanks soccer mystery box. No order id was ever sent to me.

30 November 2024
Unprompted review
Soccermysterybox logo

Reply from Soccermysterybox

Dear Nick
Pls tell me your order ID, we will check it now.

Rated 1 out of 5 stars

Placed an order 16/11/24

Placed an order 16/11/24. Still have not received my order and am having no communication back from the company at all now. I have asked for either proof of delivery or a full refund as I have not received the product I have paid for. They were responding at the beginning but ignoring me now!

7 December 2024
Unprompted review
Soccermysterybox logo

Reply from Soccermysterybox

Dear Ashlee
We have searched your tracking information, it shows:
2024-12-11 08:29:05 Princess Royal Parcel Hub
Item Received Princess Royal Parcel Hub

You will receive it soon.

Tracking information is currently unavailable on the Royal Mail website. We can use the internal tracking website to check. So far we have not received any mail from yourside. We will send you an email.

Rated 1 out of 5 stars

Placed an order but did not receive a…

Placed an order but did not receive a confirmation email and I’m not able to get ahold of anyone!!!!! No tracking number!!!!!

2 December 2024
Unprompted review
Soccermysterybox logo

Reply from Soccermysterybox

Hey
this is our support email:soccermysterybox@gmail.com, just send us your order number, we will check it now.
Because we don't know your name, so we can't find if you are our customer.

Rated 5 out of 5 stars

Nice box with many articles of…

Nice box with many articles of reasonable quality

23 October 2024
Soccermysterybox logo

Reply from Soccermysterybox

Thank you for your feedback! We're glad you liked the box and the items inside. We hope you enjoy everything!

Rated 5 out of 5 stars

My son loved his surprise collection…

My son loved his surprise collection for his birthday

23 October 2024
Soccermysterybox logo

Reply from Soccermysterybox

Dear May S,
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that your son loved his surprise collection for his birthday!
Your positive feedback truly means a lot to us and motivates us to continue providing the best products and services. If you ever need anything in the future, please don’t hesitate to reach out.
Thank you again for your support, and we look forward to serving you again soon.
Best regards,
Soccermysterybox Sopport Team

Rated 1 out of 5 stars

I ordered kids large uniforms for my…

I ordered kids large uniforms for my grandson and after 6 weeks approximately I finally got them and they were adult largest! I was do upset after waiting 6 weeks and getting wrong size that I threw them inbtrash and ordered from another company and received them in 5 days and exactly what I had ordered.
I will never order from your company again.

22 October 2024
Soccermysterybox logo

Reply from Soccermysterybox

Subject: Response to Your Feedback on Order #82808
Dear Hamid Habibi,
Thank you for your support and feedback regarding your recent purchase. We have carefully reviewed the details of your order.
According to our records, you placed an order on October 21st for the CR7 Gift Bundle, not a kids' large uniform. Your order was delivered on October 24th with tracking number 9405510922020323740019. It appears there might be a mix-up with another company's order, as our records show the correct product was delivered in a timely manner.
We are committed to providing excellent service and products to our customers. Thank you for giving us the opportunity to clarify this situation. If there are any further issues or concerns, please do not hesitate to contact us.
Best regards,
Soccermysterybox Sopport Team

Rated 5 out of 5 stars

Good

Good

It was nice to open and had some good stuff

7 October 2024
Unprompted review
Soccermysterybox logo

Reply from Soccermysterybox

Dear Teddy
We are very glad that you like our surprise box and wish you all the best.

Rated 5 out of 5 stars

I bought this for my daughter’s…

I bought this for my daughter’s sixteenth birthday and she was so excited. Good quality fabric on the jersey and all items were perfect. Thanks for providing an amazing product!!

25 July 2024
Soccermysterybox logo

Reply from Soccermysterybox

Dear Jaimee
Thank you for your feedback. We're delighted to hear your daughter loved her birthday gift and that you're pleased with the quality.
Best regards,
David from Soccermysterybox

Rated 1 out of 5 stars

Size

Wasn’t aware about the size difference and it is to small and no refunds

22 July 2024
Soccermysterybox logo

Reply from Soccermysterybox

Dear Matthew
This is David from soccermysterybox. Pls tell me your order number and your height and weight, we will help you solving the problem.

Rated 5 out of 5 stars

Is secure to work with this company

When you buy with this company ,your order come like how you had watched it in the pucture

11 July 2024
Soccermysterybox logo

Reply from Soccermysterybox

Thank you for your wonderful review! We're so happy to hear that your order met your expectations. We strive to deliver exactly what you see in the pictures!

Rated 5 out of 5 stars

Everything perfect

Everything perfect, great t shirt and amazing little gifts.

9 July 2024
Soccermysterybox logo

Reply from Soccermysterybox

Dear Christian
We are very glad that you like our surprise box and wish you all the best.

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