Sobeys Reviews 142

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Once upon a time, before Sobeys was bought out and moved to Ontario, the stores were pretty good. Big business took hold and amongst their foul ups is the Scene app. The software doesn't always work... See more

Rated 2 out of 5 stars

First of all I am thoroughly annoyed with the fact that I have to constantly politely ask for the bagger to not make the bags too heavy. You think they would catch on to the fact that I bring in small... See more

Rated 3 out of 5 stars

Posted sale prices for produce are in price per pound. At the cash register you see price per Kg and have to do mental arithmatic to see if the price is as advertised. Today green rapes were posted as... See more

Rated 1 out of 5 stars

Sobeys AND Safeway Prices are almost always higher than competitors, And They definitely know this because you can't even look up specific items on their websites. which is the most annoying thing. I... See more

1.5

Bad

TrustScore 1.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Was good until..

Yes the prices are a bit higher in something's. But overall we were alot happier paying for better quality food at a higher price from viola. But latey it seems the meat hasnt been kept cold enough or sending nearly expired products and my son has been getting sick alot lately. The chicken concerns me the most cause it seems to always been slimy now and gone bad last 2 times I shopped. They're good with refunds tho. But for the service I pay I expect proper meat that isn't expired and hasn't already gone bad before they gave it to me.

8 March 2023
Unprompted review
Rated 1 out of 5 stars

You can't help

You can't help. You're prices and gaging are disgusting. Your Purina one dog food is six dollars cheaper elsewhere. Small bag of it is 15.99. 9.99 at multiple other shops. You report record profits at the expense of those who struggle. Your greed is staggering. So I've decided to never spend a dime in your stores unless a last resort. I will now shop for groceries at Walmart in Halifax where money goes soooooo much further. Hopefully others choose the same. Be rid of you in time. BTW your 2 for 1 is a joke. You jack the price on the single item and call it two for one. Your corporation is sickening.

11 March 2023
Unprompted review
Rated 4 out of 5 stars

I would rate it 4 stars.

I would rate it 4 stars.
Recently I have quite a good experience - while buying some stuff at the higher price than it had on the tag. Just in few moments I got my money back and the item for free.
Very nice cashier and appropriate company policy.
Although their pricing range varies deeply I would prefer excellent service to conflicts with hosers at those small shops next to my house.

11 March 2023
Unprompted review
Rated 1 out of 5 stars

Gouging Canadians in times of need.

Gouging Canadians in times of need.
Sobeys has been seeing high profits, at the expense of Canadians in this very volatile time. Upon review, I've noticed many other places offering the same or similar items at REGULAR priced for 15-20% below Sobey's 'sale' prices. These are both international stores and local small businesses. (Reference: Walmart, Giant Tiger, Dave's, Gateway, Pete's Frootique) On top, the quality of their produce is just awful, often wilting and going bad very quickly. It's sad many Canadians trust this "Canadian" company whom doesn't seem to care they are literally leaving some choosing between food and shelter. I would highly suggest shopping elsewhere, prices are much more affordable at the places above, at least in Nova Scotia.

1 February 2023
Unprompted review
Rated 1 out of 5 stars

sobeys prices are changing every week…

sobeys prices are changing every week ,some items are up .50 cents and some higher...what i am pissed off with is there home made bread...they stopped making multi-grain bread and all there bread is in really small loaf pans and the price is the same...also there workers dont give a sh-t about you, they park there wagons in the middle of the isle and make you walk around them, and watch there price tags they put the price tags so close to another product that you will miss it...this is the rothesay store in rothesay new brunswick

16 January 2023
Unprompted review
Rated 5 out of 5 stars

Lauren Thompson

Lauren Thompson, pharmacy manager, at St.Albert pharmacy,
Is excellent and goes above and beyond for her customers. She saved my life by being a prescribing pharmacist, my Dr. has retired so I am left going to medi-center until I find someone, having limited mobility makes this so difficult, Lauren was able to prescribe a medication for my condition, she is a caring pharmacy manager that always has time to be compassionate and empathetic. I am so happy that she is a pharmacy manager at my pharmacy. She is knowledgeable, efficient and offers seamless care, truly caring for her patients!

11 January 2023
Unprompted review
Rated 1 out of 5 stars

Very rude and unprofessional customer service

I have been with Sobeys pharmacy in Waterloo for more than 10 years. But I am so disappointed from the IT incident happened in November, impacted to my health that shuts down Sobeys services all over Canada. I have found Sobeys pharmacy does not care my feeling as a customer.
When I contacted to the regional manager, he did not even have the patience to listen to my concern. In the middle of the conversation, he hanged up the phone. I was really shocked by his unprofessional manner as a regional manager. It is so rude and horrible customer service and it is not acceptable.

9 December 2022
Unprompted review
Rated 2 out of 5 stars

Sobeys (North Park

Sobeys (North Park, Brampton)-continually out of stock on promotional items. I am not sure if its caused by bad planning or a bait and switch to higher margin items.

15 December 2022
Unprompted review
Rated 1 out of 5 stars

I was at Sobeys in Brampton location…

I was at Sobeys in Brampton location today. The one on 8975 Chinguacousy Rd Brampton ON L6Y 0J2 Canada. One of the clerk said they are sold out of pop that is on sale for 2 for $6.00. I told him I just saw someone getting it in the back.
Finally he went to the back and grabbed me 4.
I will not recommend this location to anyone!!!!

20 November 2022
Unprompted review
Rated 1 out of 5 stars

I was just at Foodland in Wiarton…

I was just at Foodland in Wiarton Ontario on November 5, 2022 at approximately 12:15 PM
And I just witnessed an employee being belittled by a manager in front of his peers and coworkers and half of Foodland customers
What I heard was the most disgusting language And so unprofessional. I’m not sure why he didn’t go to an office and have a conversation with the employee instead of doing it the way he did. I later than saw the employee outside in tears trying to catch his breath not sure what to do next. I felt extremely bad for the kid whatever he did wrong was likely not that bad and did not deserve that kind of talk to him in the unprofessional manner. I really hope you get to the bottom of this. If your having Trouble keeping employees in this location I can see why there’s no way in hell I would ever work for that man
Yours truly
Angie

5 November 2022
Unprompted review
Rated 1 out of 5 stars

Sobeys gouge their customers

Sobeys gouge their customers. I went to Dollarama to buy some Betty Crocker cake mix for $1.75 a box and then went to Sobeys to buy some fruit. I noticed that exactly the same cake-mix was on supposedly on sale for $3.49 a box! Double the price!!

12 October 2022
Unprompted review
Rated 2 out of 5 stars

I do like Sobeys but not this time.

I do like Sobeys. But today I bought precooked lemon chicken they make up from the salad bar area. It comes cold and that was ok I would heat up at home. Well I just threw out everything i bought. One bite was enough for me and my daughter. Does not taste anything like lemon chicken. Thoroughly disgusted with this product.

17 September 2022
Unprompted review
Rated 1 out of 5 stars

I am sick and tired of Sobeys…

I am sick and tired of Sobeys advertising a sale on a product and then when you go the very first day and early - it’s sold out. Costs me time and gas. Never shopping there anymore

12 August 2022
Unprompted review
Rated 1 out of 5 stars

Worst Website

Sobeys has by far the worst website of all grocery stores. Try to search for a product and you get recipes. Obviously designed by children. Quit shopping there as can hardly ever get to view the flyer online, very unprofessional.

20 July 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look