Never had a problem with So Energy, they always advise when my readings are required, never forced me into a Smart Meter also advised me when prices are changing etc. Just should have checked out thei... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So Energy keeps me informed. I always know if my contract needs renewing, bills are clear and despite the fact that I normally hate only communicating online this has been quite pain free. Prices al... See more
Company replied
Thando Hadebe called to discuss So Energy's offers on gas and electricity, We had an initial chat and the offer seemed favorable. Thando followed up his verbal offer with a detailed email... See more
Company replied
Reliable and approable supplier. I prefer them as a green energy supplier and there is no disruption in the supply of gas and electricity. When ever the electricity supply is cut off they let me know... See more
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Fuel Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Contact info
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, United Kingdom
- 0330 111 5050
- help@so.energy
- so.energy
4.5
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Hard to find a way to call So Energy
Hard to find a way to call So Energy.
Otherwise Nikeeta did a great job on understanding the situation and provide assistance to resolve my queries.
Thanks.
2 July 2026
Unprompted review
Reply from So Energy
Hi Vicky Chen,
Thank you for your feedback. We're sorry to hear you had difficulty finding a way to contact us. We're delighted that our team member was able to assist you effectively and resolve your queries. We appreciate you acknowledging their excellent service.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Ismail was very helpful and quick but I…
Ismail was very helpful and quick but I had tried 2x before with other agents who failed to deal with my query. I am a landlord and was just trying to p[ay the bill for a void period on my property.
2 July 2026
Unprompted review
Reply from So Energy
Hello Ivan,
We appreciate you sharing your experience and are glad Ismail was able to assist you efficiently with your property's void period bill. We understand your frustration with the previous attempts and are reviewing our processes to ensure all our agents can provide consistent and effective support for such queries.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team.
Appalling communications
When will So Energy sort out their communications. Despite weeks of absolute incompetent they are now sending me duplicate emails 15 minutes apart - with my name having an initial different on one of these emails. They're saying they're not sending them but both came from the same person.
29 June 2026
Unprompted review
Reply from So Energy
Hello Nell's Owner,
Thank you for bringing this to our attention, and we're sorry to hear about your experience.
We understand how frustrating it must be to receive duplicate emails, particularly when there are inconsistencies with the name shown on the communication. We appreciate why this would cause concern, especially after the issues you've already experienced.
The initial issue that you raised about multiple booking emails being sent has been resolved by our product team, and this was an error with a third party not updating the appointment correctly on their end.
The email that was sent twice was due to a typographical error, which was realised after the email was sent. Hence why another email with the correct spelling was sent to you.
Kind Regards,
Jag.
So Energy Team.
Poor billing and complaint resolution
I have been complaining about a review of my account the company carried out in May which has dramatically increased my bill, but it doesn’t seem to take account of consumption, despite the company having actual meter readings.
A few days prior to this increase the company emailed to say they had overestimated my usage, presumably based on the March and April readings.
The company increased my direct debit in April and I was concerned they could do this again despite me disputing my account balance.
There is no way of understanding how they arrived at the current outstanding charges despite asking for a breakdown.
I have also been sent an email clearly addressing another customer which concerns me re their data protection protocols.
Having had previous positive experiences with the company I am very disappointed at their ability to provide clear billing information and a customer services team which work with their customers to resolve complaints.
I will be contacting the regulator as I am unable to resolve the complaint directly with So Energy.
18 June 2026
Unprompted review
Reply from So Energy
Hi Lynne,
Thank you for leaving us a Trustpilot review. We are sorry to hear if you have had a negative experience and would like to assist you further.
I have reviewed your account and have sent you an email addressing your concerns and advising on the next steps.
Kindly review and respond to my email at your convenience so that I may be able to assist you further.
Kind regards
Max
So Energy Team
Very responsive
Very responsive, dealt with my enquiry immediately, but have a dislike off all energy companies as power should not be in the hands of private companies, should have NEVER been denationalised! Thanks Mrs T !!!
China, electricity is 3p per unit, no wonder they are the industrial power house of the world!
2 July 2026
Unprompted review
Reply from So Energy
Hello Gary,
We are happy to hear that we were responsive and dealt with your enquiry immediately. We understand your perspective on energy companies and appreciate you sharing your thoughts on the broader energy landscape. Your feedback is valuable to us.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Kind Regards,
Jag.
So Energy Team
Hi the agent I have just spoken to has…
Hi the agent I have just spoken to has been very helpful understanding and also very polite.thanks so energy for everything.
2 July 2026
Reply from So Energy
Hi Elizabeth,
We appreciate your 5-star review!
We are delighted to hear that the agent you spoke with was very helpful, understanding, and polite. Thank you for your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Very happy with so energy
Very happy with so energy. Competitive pricing and great communication
25 June 2026
Reply from So Energy
Hi Mrs. Singh,
We appreciate your positive feedback! We're delighted to hear you're happy with our competitive pricing and great communication. We're always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Myrihame was very helpful
Myrihame was very helpful, friendly and understanding. The problem was sorted quickly and smoothly.
2 July 2026
Unprompted review
Reply from So Energy
Hi Louise,
We appreciate your positive feedback!
We're delighted to hear that our colleague was helpful, friendly, and understanding, and that your problem was resolved quickly and smoothly.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
I have never had any adverse situations…
I have never had any adverse situations with So Energy. Everything is laid out before you very simply.
2 July 2026
Reply from So Energy
Hi Yvonne,
Thank you for the 5-star review!
We're so happy to hear that your experience with us has been consistently positive and straightforward. We appreciate you sharing your feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Don’t have a problem at all
24 June 2026
Reply from So Energy
Hi Paul,
Thank you for the 5-star review!
We're so glad to hear everything is going well! Thank you for sharing your positive experience with us.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Reply from So Energy
Hi Brigid,
We're so pleased you find our service easy to use and that you wish to continue with us. Thank you for your wonderful feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Reply from So Energy
Hi Peter,
We're glad to hear that submitting readings was a fast and easy process for you. We appreciate your feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Never had a problem with So Energy
Never had a problem with So Energy, they always advise when my readings are required, never forced me into a Smart Meter also advised me when prices are changing etc. Just should have checked out their fixed deals sooner. Most company's standard tariffs are the same or at least with only small difference between them. It's the fixed deals that vary. Never had a problem with this company so am staying put.
2 July 2026
Reply from So Energy
Hi Mrs.Rowland,
We appreicate the 5-star review!
We're so pleased to hear about your positive experience with us and that you've found our communication helpful regarding readings and price changes. It's great to know you're staying with us!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Good customer service
I spoke to Kishay about my situation and she was helpful. I am satisfied with her customer service.
4 June 2026
Unprompted review
Reply from So Energy
Hi,
We appreciate your 5-star review!
We're delighted to hear that our team member was helpful and that you were satisfied with the customer service provided. Thank you for your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Reply from So Energy
Hi Benyam,
We are so pleased to hear that you had a positive experience with us. Your kind words mean a lot to our team. We are always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
I am not currently a So energy, my interaction impressed me greatly! 😎
I am not currently a So energy customer. However I had reason to contact customer service spoke to a young women. She was very helpful & knowledgeable
above all very patient with me as I am older person really did appreciate her manner & expertise. Most impressed.😎
1 July 2026
Reply from So Energy
Hi Francis,
We're delighted to hear about your positive experience with our customer service team. It's wonderful to know that our colleague was helpful, knowledgeable, and patient, leaving such a positive impression.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Reply from So Energy
Hi Kate,
We appreciate your positive feedback. We are happy to learn that you're pleased with our company and customer service. Thank you for the great review!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Excellent service and Price
Never had a problem in the last 6 years ,and not found a cheaper option either!
28 June 2026
Reply from So Energy
Hi Nigel.
We're so happy to hear about your positive experience over the past six years! We truly appreciate your loyalty and kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
So Energy keeps me informed
So Energy keeps me informed. I always know if my contract needs renewing, bills are clear and despite the fact that I normally hate only communicating online this has been quite pain free. Prices always seem fair and it’s green energy.
24 June 2026
Reply from So Energy
Hi Annette,
We appreciate your 5-star review!
We're delighted to hear that you feel well-informed about your contract renewals and find your bills clear. It's great to know that our online communication has been a pain-free experience for you, and that you find our prices fair and appreciate our green energy.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
Reply from So Energy
Hi Muhammad,
We appreciate your feedback, and rest assured, we will continue to provide and improve our service to our customers.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Pat
So Energy Team
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