Snusline Reviews 9,350

Finally here, but in these times it is not unexpected. Thanks anyway !

Amazing products! Previous order arrived a lot quicker than expected!

100379228
Where is my god damn order?
I was ordering a lot at this website.
Now it is the first time I have order problems! I was writing with customer service- they said it will arrive in 2 or 3 days. That was 3 weeks ago.
After only three messages no one responded anymore.
My account was blocked and now my order (for which i paid) is not listet anymore.

I am waiting for more than 3 months now.
If you read this.
I want my money back!!!

Super great products, free delivery and super easy customer service! Using for years!! Thanks

They hold up ,never Receive my Order or any Tracking Number. They know, how to hold the money and the products for 2 Months and hold you at the line See Emails: SCAMMER

Dear ,
Firstly, we at Snusline would like to acknowledge your frustration and disappointment regarding the excessive delay of your order. Under normal circumstances, you have every right to expect reasonable delay times and have your order arrive to you at a much earlier date.

We at Snusline take our customers’ satisfaction very seriously and apologize for any inconvenience your order delay may have caused you. We genuinely care and want to help you track your package so it can hopefully arrive to you within the shortest delay possible. This is why we are increasing our efforts in order to optimize the tracking of every package, from the time it leaves our facility to the moment it lands at its destination country.

Many thanks!

Die Lügen, keine Trackingnummer kein Produkt, kein Geld zurück.

They just lying again:

Emails from Snus online:
It's frustrating we know.
we have our representatives in your area looking for undelivered order.
we will have new info in a few days.

many thanks!

With very best regards,

Email from 22.04.21:
Dear ,

Firstly, we at Snusline would like to acknowledge your frustration and disappointment regarding the excessive delay of your order. Under normal circumstances, you have every right to expect reasonable delay times and have your order arrive to you at a much earlier date.

We at Snusline take our customers’ satisfaction very seriously and apologize for any inconvenience your order delay may have caused you. We genuinely care and want to help you track your package so it can hopefully arrive to you within the shortest delay possible. This is why we are increasing our efforts in order to optimize the tracking of every package, from the time it leaves our facility to the moment it lands at its destination country.

Many thanks!

Update 01.05.2021 : They Reply to this Rating, without any Solution. Just Framing the Situation. So What is your Solution?

Reply from 02.05.21:
Dear ,

Thank you for your email.

We would like to acknowledge your frustration and apologize for the delay you are experiencing in receiving your package.

Snusline does not take responsibility for packages that have already landed in the destination country .
However, we at Snusline take our customer service and satisfaction very seriously and would like to help you in this matter.
We are working on a solution and will update you as soon as we have any pertinent information.
Please be reassured by our efforts and know that neither your money nor your order is lost. You will be compensated, one way or another.

In the meantime, we would like to thank you for your continued patience and hope that we can find a solution without any further delay.

Cordially,
Your customer service team at Snusline.

With very best regards,

LAST EMAIL FROM THIS SCAMERS:
13.05.21 Update Reply to my E-mails:

Dear ,

Thank you for your email.

First of all, we would like to take the opportunity to thank you for your business and your ongoing loyalty to Snusline. Ensuring customer satisfaction is our number one priority.
As you may already be aware, we are experiencing major delays in shipping to Austria. Rest assured that we are testing different strategies to fix this problem so we can continue to service you the way we always have in the past. In the meanwhile, our customer service team is working tirelessly to answer all your questions and leave no inquiries unanswered. At the present moment, we are still accepting orders from Austria. However, until further notice, Snusline must withdraw responsibility for the timely arrival of any deliveries to Austria and any orders shipping to Austria are at the buyer's own risk.
Please accept our sincere apologies for any inconveniences this situation may be causing.
We hope to be in touch very soon with some good news.
Your team at Snusline.

AFTER 2 1/2 Months they just hold me on the line with empty Promise.

Wie man die E-mails liest, sind das Betrüger , die lieber das Geld und die Ware behalten. Diese Hinhalte Taktik ist zum kotzen.
Senden Paket, können mir keine Infos über das Paket geben und versuchen auf Ihrer betrügerischer Weise mich hinzuhalten.

Goods delivered as hoped for. Typically takes between 1 and 2 weeks for delivery to UK, which is fine by me! Still reliable, even after Brexit. Happy to recommend them

Edit: Order arrived, but shipping took around 36 days. If you order to Latvia, your order might be late also.

"Free Shipping - 6-20 business days."

It has been 36 days so far, and the "Parcel Tracking" was last updated on April 11 which vaguely states "In the process of being sent to the country of destination".

Right now I am putting 1 star, because I'm not sure if my ~$50 order will even arrive.

First of all I have to say that I have always been a satisfied customer of snusline. However, since November last year no shipments come through anymore.

I ordered a package on the 21st of November (#100366255 did not arrive) It was resend on the 11th of February (#100376739 also did not arrive). My next purchase was on the 8th of Jannuary (#100372024 did not arrive). This shipment was resend on the 24th of March (#100381784 still has not arrived)

I dont really know what has happened to these shipments because according to support they have not been captured by customs and did not get resend to the seller. Maybe you should start to track your parcels in order to locate them.

Its hard for me to remain a customer of snusline if I can not be sure if any of my purchases will reach me in the future...

Excellent service and products. The fact that shipping is free too is an added bonus. I will definitely be a repeat customer!

There’s no way to change the currency to see what their items cost in my Country, so I have no idea what I’m paying at the time of purchase. I’m afraid to do business with Snusline until they offer this easily integrated feature that the other Snus companies do.

A great selection to choose from and free, fast delivery. Great service!

Snusline have not let me down, good prices and every delivery within the time stated.

Order came on time and was a good product

Used to order my snus from snusline and always my order was good. This time have payed extra for fast delivery(3-5 days) was mentioned in the description, its been 7 working days so far and still waiting!

My order arrived faster than it usually would if I had order from my own country and the quality was great. Definitely going to order again.