Snushaven Reviews 133

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the products for their quality and variety, with many expressing satisfaction with their purchases. Many people also report fast delivery times, often receiving their orders within a few days, and appreciate the inclusion of free items with their orders. However, a significant number of people were dissatisfied with the customer service, citing unresponsiveness and a lack of support when issues arose. Some reviewers also experienced problems with their orders, including incorrect items, missing products, or packages being lost or delayed, with some waiting weeks or even months for their deliveries.

What people talk about most

Order

Users describe ambiguous interactions with order. Many customers report issues such as missing items,... See more

Product

Consumers generally find the product to be positive, highlighting good quality, a wide selection of flavors... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast shipping, with some... See more

Response time

People report negative experiences with response times. Many customers express frustration over significant... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many consumers report issues such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Hi ! Everythink was fine until order arives to Poland . Customs wants almost 10 Euro to get my package from PostOffice. So I spent 9 Euro for shipping/handling and same amount for the customs. Next... See more

Rated 3 out of 5 stars

I ordered a month or two ago and the delivery took 2 weeks to Arrive, and the one I was the most excited about was the Cuba cola I ordered but I ended up receiving a cherry one instead other than that... See more

Rated 4 out of 5 stars

Previously I wrote a negative review , but today my package has arrived after 3 weeks . So I must take it back and say this site is not a scam but a normal site . It just takes them longer than usual... See more

Company replied


Company details

Written by the company

We are a UK based nicotine pouch distributor, we strive to create the best customer experience every time.


Contact info

3.2

Average

TrustScore 3 out of 5

133 reviews

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1-star

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

should you buy snus from here?

snus I bought from here were really good got a lot of tubs for the price, I wouldn't get anything like it from a normal shop on the regular street. honestly 10/10 business.

25 July 2025
Unprompted review
Rated 3 out of 5 stars

I ordered a month or two ago and the…

I ordered a month or two ago and the delivery took 2 weeks to Arrive, and the one I was the most excited about was the Cuba cola I ordered but I ended up receiving a cherry one instead other than that and the expensive shipping it’s a good company to order from

25 May 2025
Unprompted review
Rated 4 out of 5 stars

Ordered 7 days ago and the order was…

Previously I wrote a negative review , but today my package has arrived after 3 weeks . So I must take it back and say this site is not a scam but a normal site . It just takes them longer than usual to deliver

18 July 2025
Unprompted review
Snushaven logo

Reply from Snushaven

Hey Shibe, the reason why we couldn’t re-send your package was because we don’t do weekend dispatch. Feel free to contact me at reuben@snushaven.co.uk for more information

Rated 5 out of 5 stars

Best shop

The company is great, I ordered snuses as a gift, and it came in like a week or less, their support service is amazing they reply fast, I also got ice berg cola with them and one sample of maggie for free. I will definitely order again soon, love them.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Heavens cola grape 😫😫

Wow the heavens cola grape it’s soooooo good i get free iceberg black that what i liked to have I’m from belgium and here it’s difficult to have 5nus that help me a lot for the price I’m happy

6 July 2025
Unprompted review
Rated 1 out of 5 stars

Fake pouches

All the pouches I bought had no flavor and did not hit. They appeared to be fake or expired. Terrible experience.

20 June 2025
Unprompted review
Rated 2 out of 5 stars

False Advertising

Some of the cans descriptions on the website are misleading, 77 cans that are 20mg/g are only 16mg/g. So instead of 13mg per pouch they are 10.4mg. Be careful when buying!

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Scammed out of my cans

Ordered 7 cans, only received two that I didn’t order so I never got anything I actually ordered. Emailed about it still haven’t heard back after a week. I just want my order

17 June 2025
Unprompted review
Snushaven logo

Reply from Snushaven

Hey Hayden, please reach out to reuben@snushaven.co.uk I can resolve this issue for you. We apologise for the mistake.

Rated 2 out of 5 stars

Delivery was fast and easy but 4 of the…

My first experience with snus haven Delivery was fast and easy but 4 of the pouches had holes in so when it arrived there was powder everywhere and 4 could not be used

28 April 2025
Unprompted review
Snushaven logo

Reply from Snushaven

Hey, we apologise for the inconvenience, sometimes the pouches will get damaged while in transit! Please feel free to reach out to reuben@snushaven.co.uk for help!

Rated 1 out of 5 stars

scamers

they didn’t send me my order after a month and when i asked for a refund they didn’t even give me half of the money i paid

30 March 2025
Unprompted review

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