Snusdirect Reviews 

8,347
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, consistently reasonable prices, and the extensive selection of quality smokeless products available on the webshop. Consumers consistently appreciate the secure packaging, responsive communication, and the simple, seamless process of placing online orders without encountering any major complications. However, some people mentioned frustrating issues with delivery delays, extended transit times, and poor handling caused by the external courier service. A few reviewers also noted occasional problems with missing tracking updates, unresponsive customer support, or damaged packaging during international transit.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting consistently fast shipping times and... See more

Product

Reviewers mention positive feedback about product quality and variety, highlighting the wide range of... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Price

Reviewers highlight positive aspects of price, noting that costs are fair, very reasonable, and often cheaper... See more

Quality

People report positive experiences with quality, highlighting that items consistently arrive in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You will always get a fair price. Regarding the free shipping within, it's even a good price. As this might be the most important aspect for most people, I really want to praise again the fabulou... See more

Company replied

Rated 5 out of 5 stars

I placed the order quickly, and I can say it arrived super fast. Ordered on Saturday, and it was already in Lithuania by Tuesday. All products arrived intact, within their expiration dates, and the gi... See more

Company replied

Rated 5 out of 5 stars

Product was ordered on Jan 9th and dispatched within 24-48 hours. Then UPS took 4 working days for delivery to Lux. Product was received as ordered. Pretty smooth experience. Will order again. Hope th... See more

Company replied

Rated 5 out of 5 stars

quick to send, quality of products is the same as the shelves (some good, some old, really depends on the brand and how much gets moved) but oackaging is pristine

Company replied


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Buy tobacco free snus and nicotine pouches on Snusdirect.eu. Secure payments. Fast deliveries and good prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

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4.4

All reviews

(8,347)

1,110 reviews in the last 12 months

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Rated 1 out of 5 stars
Snusdirect logo

Reply from Snusdirect

Hi

We’re sorry to hear that you haven’t received your order yet.

Please contact our Customer Service so we can assist you and resolve this issue as quickly as possible.

Best regards,

Elise
Snusdirect.eu

Rated 5 out of 5 stars

Preserver of a lost skill

You will always get a fair price. Regarding the free shipping within, it's even a good price.

As this might be the most important aspect for most people, I really want to praise again the fabulous service and personal contact. This skill is so damn lost today, that I can enjoy when you got a person really interested in solving any problems to make a customer can be satisfied.

Thumbs up and stay like that guys!

6 February 2026
Snusdirect logo

Reply from Snusdirect

Thank you so much for your kind words! We’re thrilled to hear you appreciate our service and personal approach. Your feedback means a lot!

Rated 5 out of 5 stars

great

great, the delivery could be faster, product is great

30 January 2026
Snusdirect logo

Reply from Snusdirect

Thank you for your feedback! We’re glad you like the product and appreciate your note about the delivery—we’ll keep working to improve it.

Rated 2 out of 5 stars

They kinda suck

They kinda suck. I have ordered from them many times, and sometimes the delivery arrives on time, but suddenly it takes several weeks, and there is no info or help to get from customer service. They don't answer my questions, and they don't refund the express shipping fee.

5 January 2026
Snusdirect logo

Reply from Snusdirect

Thank you for your feedback! We are sorry to hear that your order has been taking longer than usual. You should also receive an answer from the customer service very soon. If not please try sending another request!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. All as advertised. Third time still a charm.

28 January 2026
Snusdirect logo

Reply from Snusdirect

Thanks for coming back to us and for the great feedback. We really appreciate your trust and are happy everything arrived fast and just as expected.

Rated 5 out of 5 stars

Good prices good quality and nowadays…

Good prices good quality and nowadays they do even discounts and even their client service is helpful

28 January 2026
Snusdirect logo

Reply from Snusdirect

Thank you for your feedback! We’re thrilled you’re enjoying our prices, quality, discounts, and helpful customer service

Rated 5 out of 5 stars

Fast delivery

Fast delivery, quality products and a very easy checkout made the transaction easy and smooth

27 January 2026
Snusdirect logo

Reply from Snusdirect

We’re glad to hear you enjoyed the fast delivery, quality products, and smooth checkout. We really appreciate your feedback!

Rated 5 out of 5 stars

I'm happy with my order

I'm happy with my order. The shipping was fast and the product is the same as i ordered.

27 January 2026
Snusdirect logo

Reply from Snusdirect

Thank you for your feedback!

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