Snusdirect Reviews 

8,346
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, consistently reasonable prices, and the extensive selection of quality smokeless products available on the webshop. Consumers consistently appreciate the secure packaging, responsive communication, and the simple, seamless process of placing online orders without encountering any major complications. However, some people mentioned frustrating issues with delivery delays, extended transit times, and poor handling caused by the external courier service. A few reviewers also noted occasional problems with missing tracking updates, unresponsive customer support, or damaged packaging during international transit.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting consistently fast shipping times and... See more

Product

Reviewers mention positive feedback about product quality and variety, highlighting the wide range of... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Price

Reviewers highlight positive aspects of price, noting that costs are fair, very reasonable, and often cheaper... See more

Quality

People report positive experiences with quality, highlighting that items consistently arrive in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You will always get a fair price. Regarding the free shipping within, it's even a good price. As this might be the most important aspect for most people, I really want to praise again the fabulou... See more

Company replied

Rated 5 out of 5 stars

I placed the order quickly, and I can say it arrived super fast. Ordered on Saturday, and it was already in Lithuania by Tuesday. All products arrived intact, within their expiration dates, and the gi... See more

Company replied

Rated 5 out of 5 stars

Product was ordered on Jan 9th and dispatched within 24-48 hours. Then UPS took 4 working days for delivery to Lux. Product was received as ordered. Pretty smooth experience. Will order again. Hope th... See more

Company replied

Rated 5 out of 5 stars

quick to send, quality of products is the same as the shelves (some good, some old, really depends on the brand and how much gets moved) but oackaging is pristine

Company replied


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Buy tobacco free snus and nicotine pouches on Snusdirect.eu. Secure payments. Fast deliveries and good prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

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4.4

All reviews

(8,346)

1,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My package was never delivered and I…

My package was never delivered and I didn’t receive updates or a refund.

16 March 2026
Snusdirect logo

Reply from Snusdirect

Hi,

We’re sorry to hear that your package was not delivered. Please contact our customer service again so we can look into your case and assist you further.

Best regards,
Ellie
Snusdirect.eu

Rated 4 out of 5 stars

Good product, slow delivery.

Happy with Lundgrens snus but delivery was quite slow. I got it after 8 days.

24 March 2026
Snusdirect logo

Reply from Snusdirect

Hi,

We’re sorry to hear that your package was not delivered. Please contact our customer service so we can look into your case and assist you further.

Best regards,

Elise
Snusdirect.eu

Rated 5 out of 5 stars

I bought at Snusdirect nicotine pouches…

I bought at Snusdirect nicotine pouches Stingfree, because they are not in my country CZ. It was only 2 days and I had it home. It was sent from Denmark (adress written on package) to Czech rep. Paid online. Deliver was for free! I bought 40pcs, so price for one was even cheaper than if I buy some regular pouches here, near my home. Next time I will buy at Snusdirect again. (I have only one question - why you dont sell these special nicotine pouches, which are safer for gums, here in CZ?). Thank you!

23 March 2026
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Reply from Snusdirect

Thanks for the review!

Rated 5 out of 5 stars

Perfect

Everything great as always

23 March 2026
Snusdirect logo

Reply from Snusdirect

Thank you! We’re glad everything’s great as always.

Rated 5 out of 5 stars

Great product and shipping

Received fresh snus in time - recommendation!

23 March 2026
Snusdirect logo

Reply from Snusdirect

Thank you! Glad to hear everything arrived fresh and on time—appreciate the recommendation!

Rated 5 out of 5 stars

Five Stars

Fresh products, prompt shipping, reasonable prices.

20 March 2026
Snusdirect logo

Reply from Snusdirect

Thanks for the review!

Rated 5 out of 5 stars

Top service

Top service, wide selection

17 March 2026
Snusdirect logo

Reply from Snusdirect

Thank you for your review!

Rated 5 out of 5 stars

good products with a lot of choice

good products with a lot of choice. delivery on time in full

16 March 2026
Snusdirect logo

Reply from Snusdirect

Thank you for your review! 😊
Glad you’re happy with the shipping. welcome back anytime!

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