Have ordered from SnusDirect a few times now. Often quite pleased however sometimes not so much. A few times they’ve either gotten parts of the order wrong, or substituted if out of stock however the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Written by the company
PO Box 2180, SE-53102, Lidköping, Sweden
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service, 1st order was great, 2nd order for some reason I found the pouches to be a little weak, maybe it was just me. I will order again

Reply from Snusdirect
Easy to use website, very fast delivery lots of options to order. It’s now became my go to place to get my snuss

Reply from Snusdirect
Everything in my order was correct however I ordered Soft Toffee pouches and I got sent Wintergreen instead I can see how this happens as the tins look very similar but it’s unfortunate as Im not a fan of Wintergreen and now I have 5 full ones. Also the Orange Apple tins expire in 02/26 and I found them to be dry.

Reply from Snusdirect

Reply from Snusdirect

Reply from Snusdirect
Due to delays and late delivery, and also because you did not put the shipment in one box .

Reply from Snusdirect
Great experience with Snusdirect. Delivery was super quick and discreet, and their online pricing is really competitive compared to other sites. I’ll definitely order again

Reply from Snusdirect

Reply from Snusdirect
Slightly cheaper than other competitors, fast shipping and straightforward.
Also they had a good point program.

Reply from Snusdirect

Reply from Snusdirect
I’ve ordered from SnusDirect multiple times to Canada, and it usually arrives quickly without any problems. My most recent order came in only a few days. There may be import fees that must be paid for your package, but that’s not SnusDirects fault. 10/10 no complaints.

Reply from Snusdirect
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.