Really like the snowshock no Glycerol syrup but unfortunately on my first order they sent out the wrong flavour. I did email to let them know but never heard back. Hopefully future orders will be corr... See more
Company replied
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See what reviewers are saying
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... See more
Company replied
What an excellent company to deal with, helped through all the installation process and sorted issues on the spot Alan the technician is a great asset, really helpful
Company replied
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Food Manufacturer
- Restaurant Supply Store
- Warehouse
Written by the company
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Contact info
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, United Kingdom
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4.4
Excellent
191 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delicious flavors of my meal were a…
The delicious flavors of my meal were a pleasant surprise,
and I will definitely be ordering from here again in the future.
2 September 2024
Unprompted review
Great product and excellent service!
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos and phone support for machine issues. In 15 years, we've had just one late delivery, which was the courier's fault. I highly recommend Snow Shock.
30 June 2024
Unprompted review
Reply from SnowShock
Thank you so much for your kind comments, we're looking forward to 15 more years with you.
Buy from elsewhere!
Don't bother wasting your time and effort. Very rude employees and don't know what they are doing. Don't buy Snowshock products. There are better brands with better quality out there. You'll regret it.
7 June 2024
Unprompted review
Reply from SnowShock
Thank you for your review. Although it's quite scathing, we appreciate all feedback. Clearly something has gone wrong, and we would like to understand how we can regain your respect. The experience you described doesn't align with our standards. Unfortunately, we couldn't find your details in our system, and none of our team members recall any recent disputes. Please email us at enquiries@snowshock.co.uk with more information about your issue, and we'll prioritise finding a suitable solution.
Tasty slush and the coffee was superb
Tasty slush and the coffee was superb, I thoroughly enjoyed the refreshing drink and the rich, flavorful coffee at this place.
1 October 2023
Unprompted review
Prompt delivery
Prompt delivery, good products only downside was I found the website rather annoying and time consuming to place the order. Kept going to the trolley after each item ordered, then had to navigate back to select the next item.
4 September 2023
Reply from SnowShock
Thanks for the feedback Ian. If for example you are ordering syrups - click on veiw all - from that page select the qty of the flavour you want - add to basket. The basket will open a side window but you can close it and carry on. Hope this helps, have a great day.
Reply from SnowShock
Thank you, your feedbacks important.
Excellent customer service & product
Always excellent customer service and high quality products. I purchased a refurb machine and it is excellent, syrups are great flavoured too. Would definitely recommend!
16 August 2023
Reply from SnowShock
We are so glad to hear this. Anything you need, we are here for you.
Great product and amazing service and…
Great product and amazing service and customer service.
I will use no one else
16 August 2023
Reply from SnowShock
Thanks Aaron, you've set us up for a great day!
Fast delivery great service
20 August 2023
Reply from SnowShock
Thanks for taking the time to place a review, we love to hear your comments.
Top service all round.
Good quality product, good price, fast delivery and no headaches....what more do you need, thank you again.
7 August 2023
Reply from SnowShock
Many thinks for sharing your experience.
Super service
Really easy to order, everything delivered as promised and super fast too. From payment to delivery in less than 24 hours.
25 July 2023
Reply from SnowShock
We are so glad you had a good experience, thanks for letting us know about it.
Very expensive postage costs.
24 July 2023
Reply from SnowShock
Hi James Thanks for taking time to review us. Carriage is FREE for orders over £50, except for the Highlands & Islands of the UK, where there is an additional charge. This is unfortunately the case for the vast majority of businesses shipping to those areas, purely because the delivery companies charge more for that service. Although we wish we did, sadly we have no options available to prevent this.
Great service and fast shipping
4 July 2023
Reply from SnowShock
Great and fast, two words we love! Thank you
Easy to used ordering system and very…
Easy to used ordering system and very prompt delivery
14 June 2023
Reply from SnowShock
Thanks Jamie, have a lovely day!
Fantastic company
Next day delivery 5*
free advertising posters
Fast notification of restock
Fantastic range and prices
Very helpful and polite staff
Fantastic company
14 June 2023
Reply from SnowShock
Wow, thanks for your kind comments Ben.
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