Price / Delivery good - Quality not so much Not so sure about whether i actually got a new ski helmet - or it was a mfg defect - but the Uvex lid I got had a discontinuity on the side, also on clos... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering experience and immediate order confirmation including a Tracking link. I ordered goggles at a very good price for a ski holiday in 6 weeks time. The goggles are as described and I'm ve... See more
Company replied
Delivery from Europe to UK took 13 days total from ordering. Got emails informing me of eta. Genuine Falke mens ski socks arrived as described and well packaged. Would use again, just allow a week lon... See more
Company replied
I found Snowinn good for snow sport items that might not be readily available here in the UK. Delivery will of course take a bit longer but all customs issues are automatically dealt with.
Company replied
Company details
Written by the company
Snowinn stocks a large and comprehensive range of top quality clothes, equipment and accessories for both skiers and snowboarders. The online shop can ship more than 75.000 references to over 180 countries around the world, bringing top brands at low prices to skiers and boarders everywhere. The Snowinn catalogue features many of the sport’s most recognisable brands, including Salomon, Burton, Atomic and Head, as well as many others. The Snowinn team is made up of skiers and snowboarders, which means they can bring their passion and expertise to the customer. The team shares expert advice with customers who need a little guidance, ensuring that each customer gets the perfect product. Snowinn stocks skis and snowboards, as well as boots, safety gear and specialist clothing – all in the latest styles and at the best possible prices. Snowinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy. Shipping & secure payment! Visit us today at www.snowinn.com
Contact info
C Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- snowinn.com
3.8
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very competitive prices
Very competitive prices, fast delivery with all information you need
19 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Very good communication regarding…
Very good communication regarding delivery and very pleased with product.
7 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Clearly lying about delevery times
When I was paying for my stuff, the estimated delevery was around 5 business days. I then pay and the delevery immediately changes to 10 business days. Then after 10 business days, I got an email that they only just shipped?!?
I bought my stuff 3rd of January. It’s now the 20th, and my package hasn’t even left Europe(I’ve ordered from Japan)
I was expecting to take my stuff on a touring trip, but I guess that’s not happening. Don’t buy from this website unless you’re fine with waiting a month. Don’t trust their estimated delivery, they clearly lie just to get you to buy.
I am extremely disappointed.
3 January 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
I have two issues with this company
I have two issues with this company. I ordered two helmets and returned one and still no refund £80 2nd issue I placed another order 21 November 2025 and despite repeated emails I still have not received the 3 ski helmets or a refund so 4 helmet refunds I’m waiting for! Please give me my money back.
We purchased elsewhere and have been on holiday.
21 November 2025
Unprompted review
Reply from Snowinn
Dear Customer,
First Order Update:
We would like to inform you that your refund of £89.49 has been successfully processed via PayPal on 22/12/2025 at 10:12:24.
Kindly check your account to confirm the transaction. If you have any questions or need further assistance, we are here to help.
Second Order Update on dated 21 November 2025:
The second one is being investigated and will be updated soon
Thank you for your attention.
Best regards,
Would never buy from this company again
I purchased some snow trousers for my daughter. When they arrived the quality was poor. I returned them the following day tracked delivery. Nearly two months later they have failed to refund me and customer service keep fobbing me off.
24 November 2025
Unprompted review
Reply from Snowinn
Dear Customer,
We would like to inform you that a refund of 70.99 GBP was successfully processed via Adyen on 22/01/2026 09:36:34.
Kindly check your account to confirm the transaction. If you have any questions or need further assistance, we are here to help.
Thank you for your attention.
Best regards,
Don’t use is a SCAM!!!!!!!!!!!!!!
Don’t use I have been chasing for three weeks to get a refund on an order I’ve not received. Customer service is just bot messages and useless. Save yourself the stress not actually the cheapest option. Instead of replying to this review you could just deal with my order!!!!! To your reply. They really don’t take a long time to resolve. Your just not very good
5 January 2026
Unprompted review
Reply from Snowinn
Hello!
We sincerely regret that our service did not meet your expectations.
We want to assure you that our customers' experience is very important to us. Therefore, we have reviewed your case and forwarded it to the appropriate department. You will receive an update shortly.
TRANSPORT INCIDENCE - (2026-01-19 06:11:58)
Our shipping team is currently investigating the matter. We kindly ask the client to please allow some additional time while this process is ongoing. We will provide an update as soon as more information becomes available.
Please also note that each transportation company has established protocols, as well as deadlines and timelines, which is why the incident could not be resolved sooner.
Generally, transportation incidents take a long time to resolve for the reasons mentioned above and, unfortunately, require a great deal of patience from both us and, especially, from our customers.
Please also keep in mind that you can always choose between different transportation companies if you are not satisfied with the service of a particular carrier.
We apologize for any inconvenience.
Sincerely,
Do not use this clown company I bought…
Do not use this clown company I bought pair of ski Spyder ski trousers which been used twice and they developed a rip I was using no poles also how can they rip that easy.
This useless company used any means to get out of paying a refund I have contacted Spyder about this company I think they sell fake clothing and not real company.
So please avoid this company they will rip you off.
19 December 2025
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Helly Hansen Salopetes
Ordered Helly Hansen Salopetes for my upcoming ski trip
Arrived in plenty of time and once it was shipped the tracking was accurate and delivery arrived to UK and to my home address close to the estimated time when placing order
Very happy with SnowInn and the best price around, even with postage
Thank you, will definitely order again
17 January 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Good price an service
12 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Slow shipping
Product was as described, but delivery times are never as descrived. Made 2 orders and both arrived late, one just one week, the other two months later.
16 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Terrible custumer service and returns policy
The indicated shipping date increased by 5 days after I ordered, which meant I was already in France by then. I re-ordered a second pair of gloves on their own website (not a competitor) to arrive directly at my final destination. Is it reasonable to ask for a free return of the first pair? Apparently, no, they won't even try anything. It's an 11£ return fee which is 1/4 of the item price. Customer service did not even try to offer a lower return fee or apologise. I will never shop with them again. Too unreliable, unfair returns policy, and terrible customer service.
15 January 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Paid a premium (€25) fo shipping for them to not even pack the order - it’s been 10 days!
Paid a premium (€25) fo express shipping for it to arrive on time! (Ordered the 5th for it to arrive before the 16th) Funnily enough I bought only the products that said they would arrive in the time frame that I needed them for.
Snowinn has not even sent the order out to the shipment company I ordered 10 days ago. Customer service has been useless with just copy and paste anutomatic replies and now I will not have my ski equipment on time. I will not be using this company again.
Had I known the shipment times were nothing but a lie I would’ve ordered elsewhere and actually had my stuff on time
Oh and before you try say they don’t have an order number -here it is 65422703
15 January 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
15/01/2026 10:47:13 - Refund amount: 156.96 EUR
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Great website and product
Great website, excellent product, good and extensive communication anout delivery status.
13 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
DO NOT BUY TROM THESE SCAMMERS
As stated by many other customers,
Tradeinn blatantly lie about their delivery estimates.
This is followed up by bot responses, only to be contacted in broken English with more lies.
My delivery hasn't even arrived to my country and is nearly 3 weeks after their estimated date.
DO NOT BUY FROM THESE PEOPLE!
22 December 2025
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
2026-01-10 02:07:00 IN TRANSIT - EXPORTED PARCEL ON TRANSPORT TO COUNTRY OF DESTINATION
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Terrible shipping time
Ordered a ski helmet on 22 Nov 2025 for shipping to Greece, for my oncoming skitrip.
Storage house of Snow Inn is reportedly in Spain, Europe (so is Greece).
Package arrived on 30 Dec 2025, while I had already left for my skitrip...
38 days of shipping inside Europe is a terrible time...
Ordered item is otherwise OK with a fair price. Will not recommend however again.
30 December 2025
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Ordered over 11 days ago and still not…
Ordered over 11 days ago and still not recieved item.
Customer service is no help.
Having to buy elsewhere !!
Item arrived 12 days after being ordered.
Item is dirty and looks 2nd hand
What a complete waste of time and money
13 January 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Always find SnowINN to be competitive…
Always find SnowINN to be competitive on price and extremely easy to deal with; communication, packaging, delivery has so far always been seemless.
6 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great prices
Great prices. Shipment took a while, but that is due to the Holidays and snowfall at my place. Reaction speed of customer service was fast!
1 January 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Easy process and fast delivery of the…
Easy process and fast delivery of the product in perfect condition.
7 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
BRIKO Slalom EPP 2.0 helmet Shiny White / Black 56 cm
Kept well informed of the order by email all the way to it being delivered.
Package was protected and ski helmet was undamaged.
Service and ordering was great. Didn't have any problems and definitely wound use SnowInn again
9 January 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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