Ordered Tulip Glass Cube. Initially tried to cancel as it was in USD not AUD and hidden well unless you read fine print. Cancel and Return Policy followed and they replied with "Just wait till y... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought stoppers for doors under name "distceinthe" which payment came up for snow grass. Overcharged $5+. Emailed to ask why different amount pending from final sale invoice was given an app to butvem... See more
The worst experience ever. The item I ordered was completely different from the advertised item. Additionally, I paid more than expected due to hidden fees. There is no common sense from the seller wh... See more
I bought four of these for undershirts due to my job. I go in and out of walk-in freezers regularly and bundling up for 2-3 minutes is a hassle when all you really need is a thin cover of your skin.
Company details
Written by the company
We believe that everyone has the right to have a happy life, and we believe even small surprises can light a day.
Contact info
3609 Beechwood Drive, 97205, Portland, United States
- support@snow-grass.com
- snow-grass.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly Dissatisfied First and Last Time Customer
Ordered Tulip Glass Cube.
Initially tried to cancel as it was in USD not AUD and hidden well unless you read fine print.
Cancel and Return Policy followed and they replied with "Just wait till you receive it".
Haven't received it even though says it was delivered.
STAY WELL CLEAR!!!!
Still trying to sort it out and it's now April (purchased in Jan)
Do NOT buy anything from this website
I ordered a snow/ice scraper & it took at least 2 months to come in. I wrote them 2-3 emails, no response, just some automated response that tells you nothing. Then when it finally arrived it was ridiculous.... Made from incredibly cheap plastic ...and it's clear who ever made it has never seen winter. No way it will work on a windshield or on ice/snow. It's absolutely useless and I don't see the product on the website at all anymore so there seems to be no way to return it. Do not buy anything from this website.
I ordered an item on Dec
I ordered an item on Dec. 5 - the cost was $14.59. It arrived Jan. 8 completely broken and unusable having been poorly wrapped for shipping. I submitted a request for a refund following the instructions on their website. They keep trying to get me to accept a replacement. The item is made of brittle plastic, was not shipped properly and I have indicated I was a refund 4 times. They recently offered me $2. Terrible customer service.
I was mischarged for an item
I was mischarged for an item. They charged me $3.58 "sales tax" on a $14.31 item. I contacted this website and they said they would correct the mischarge, but they never did. Meanwhile, I tried disputing this in Paypal but Paypal denied my dispute! so buyer beware!! you may think you are paying a certain amount for one of this company's items, but then when you get your charge card statement, you find that your bill has been padded to take more of your money.
You don’t have to pay a high price for…
You don’t have to pay a high price for the “originals”. These are cuter and far more comfortable.
I love the vibrant fuchsia color.
These are perfect
These are perfect. I love wearing with slacks or dresses, looks great with both. Can be worn all day with no discomfort. True to size.💯👍
Grandson wanted purple shirts for…
Grandson wanted purple shirts for school. And he loved these. Thank you!!!!
Nice quality tee shirt that was perfect…
Nice quality tee shirt that was perfect for my Pete the cat costume for work. True to size.
Affordable and good quality :)
I really like these shirts
I really like these shirts. They're comfy to be in at work.
I bought four of these for undershirts…
I bought four of these for undershirts due to my job. I go in and out of walk-in freezers regularly and bundling up for 2-3 minutes is a hassle when all you really need is a thin cover of your skin.
SCAM ALERT THERE IS NO SUCH…
SCAM ALERT THERE IS NO SUCH THING...They only send out green felt, go to craft shop and buy at less than 80% off
They forgot to include my apartment…
They forgot to include my apartment number on the shipping label. I did include it on my order. Never received the package. They have not made it right by replacing my order. Said I need to file a complaint with the post office but the package was not insured.
STAY AWAY
Scammers
Do not deal with this company. The product that they offered was a roll of green felt.
It's just a scam and PayPal were as helpful as a chocolate oven.
If you haven't bought yet run. If you paid I'm sorry you lost you're money.
Yep. Complete scam. Never buying anything from a Facebook ad again.
Totally wrong size sent
Totally wrong size sent. Wouldn’t accept a return. I had proof of what I ordered. Gave me the runaround
Scam From Ireland
I live in So. California where we always have some kin d of sunlight. I put this "felt" type of stuff on the ground and watered it twice a day for over a month. Nothing happened. I've emailed them and all they keep saying is they're sorry it didn't work, and they would let their "development" people know about my complaint. They will not issue a refund. Total SCAM!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






