Unreliable Service and Misleading Practices – SNLLR / Trined
SNLLR appears to be nothing more than a rebranded extension of Trined, likely created to distance itself from the negative reputation Trined has already built. From my experience, both operate in exactly the same way.
I subscribed to what was advertised as a 2.5 GB internet connection, expecting timely installation. However, on the scheduled installation day, I was informed that the technician was sick. While I understand that such situations can happen, what followed was unacceptable. The earliest alternative appointment offered was three weeks later, which I declined.
In any well-organized company, replacing a technician should take one or two days at most, not several weeks. When I contacted the back office to question this delay, I was placed on hold, only to be told afterward that nothing could be done and that I would simply have to wait.
Concerned, I checked other customer reviews and noticed a troubling pattern: many customers reported the same excuse and experienced delays of up to three months before installation. Given that I rely on internet access for my work, this was not acceptable.
I clearly informed SNLLR that if they could not provide the service within two days as reasonably expected, I would consider the contract invalid due to non-performance (after consulting legal advice). Instead of addressing the issue, they attempted to pressure me by claiming I would have to pay for the full 24-month contract, with inconsistent amounts being mentioned (€2500, €1500, and later €225). This lack of clarity only reinforced my concerns.
To make matters worse, I had already taken a full day off work to wait for the technician, with no specific arrival time provided—only the instruction to be available all day.
Overall, this experience shows poor organization, lack of accountability, and questionable business practices. From the beginning, it was clear this would be a problematic ISP.
👉 My advice: Subscribe at your own risk. Based on multiple reports, there is a real possibility of extremely long delays—not just due to a “sick technician,” but due to deeper operational issues.
Reply from SNLLR
Hallo Justo,
Het installeren van een 2.5 gig installatie kan bij ons maar door enkele monteurs gedaan worden. Ze zijn daarom vol gepland voor 1 a 2 weken. Bij ziekte van een monteur, wat gelukkig maar zelden voorkomt, moeten we dat creatief zien op te lossen. Zeker als we weten dat de betreffende monteur meerdere dagen uit de running zal zijn. We verwachten dan ook enige medewerking van de klant...
