Snaptrip Reviews 3,161

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward and easy booking process, highlighting the user-friendly website with its excellent search facilities and helpful filters that simplify finding the perfect holiday. Many appreciate the wide selection of properties available, often at competitive rates, and the detailed information provided, including good photos and reviews. The staff is frequently commended for their helpfulness and professionalism, making interactions pleasant and efficient. However, some customers noted issues with the booking process, particularly when it involved third-party sites like Sykes or Cottages.com, leading to unexpected fees or booking cancellations. A few also experienced difficulties with the website, such as it not working on certain browsers or displaying outdated information regarding property availability.

What people talk about most

Booking process

Consumers generally find the booking process to be positive, highlighting its simplicity, speed, and ease of... See more

Website

Customers had positive experiences with the website. Many reviewers found the site easy to use and navigate,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the website's ease of... See more

Holidays

Clients share positive opinions on holidays, with many finding the booking process easy and efficient.... See more

Staff

Users describe positive interactions with staff. Many reviewers praise the hosts, like Zena and Mark, for... See more

Based on these reviews

Rated 5 out of 5 stars

This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens. Watching shooting... See more

Company replied

Rated 5 out of 5 stars

I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very prof... See more

Company replied

Rated 5 out of 5 stars

We were looking for a nice quiet relaxing weekend away where we could take our dog and thats exactly what we got in a nice area minutes from the beach with some very nice local places to eat highly r... See more

Rated 5 out of 5 stars

Hi, I spent the weekend in High Wardneuk Cottage in Ayrshire (stunning location) and had a great stay, the owner made us feel very welcome, the accommodation was fantastic and absolutely spotless wi... See more

Rated 4 out of 5 stars

11 Crabshell Heights-loved the apartment but in need of some tlc! Incliner not working-table covered in awful plastic table cloth and chairs look like they come from charity shop-nice to have two doo... See more

Rated 5 out of 5 stars

We really enjoyed our stay at The Oast House during Christmas also the cosying of the place.It was so lovely, the beams and all furnishings made it so perfect as not so Morden. Loved the walks espec... See more

Rated 5 out of 5 stars

The site is easy to use, there are lots of properties to choose from with plenty of detail included to help make the right choice. Booking and payment was easy and everything went smoothly, which o... See more

Rated 5 out of 5 stars

When my partner and came across your beautiful place we fell in love, we both haven't been too the lakes so really looking forward to visiting this beautiful place 💕

Company replied

Rated 5 out of 5 stars

Everything we needed is to know on site, good photos, reviews etc useful. Booking itself was easy and very straightforward. Quick acknowledgements.

Rated 5 out of 5 stars

I would like to say how easy the site was to navigate , with plenty of options and places to choose from. The prices are very reasonable too! If you had any queries their customer support team were ve... See more

Rated 5 out of 5 stars

I have been searching for a few days for a last minute break in Weymouth, and I was going round in cirlces with various sites. This site was easy to use and I found what I was looking for within minu... See more

Rated 5 out of 5 stars

Thank You! Snaptrip so easy to book our three night break, we are looking forward to taking it easy for a few days, your site was excellent and always good to read reviews

Rated 5 out of 5 stars

Megan, went out of her way to help and resolved an issue on the booking without a problem. She provided exceptional customer service. Thank you.

Rated 5 out of 5 stars

We were able to book a place for next year that caught our eye earlier this year. The site was easy to navigate and the information provided was comprehensive.

Rated 5 out of 5 stars

Booked a short break for the family. Was easy to navigate the site and good level of information on the property’s available. Not been on the holiday yet but from what I’ve read seems to be really goo... See more

Rated 5 out of 5 stars

Easy to navigate site, good information and lower price than other sites I looked at. On booking confirmation and details were emailed quickly

Rated 5 out of 5 stars

Very quick and easy to book holiday. Initially I was apprehensive as I was booking with Cottages.com, however everything went smoothly.

Rated 1 out of 5 stars

*Very disappointed* We were really looking forward to a kid-free weekend away, but sadly this place was a huge letdown. The accommodation is tiny and honestly not worth the drive. The bed had b... See more

Company replied

Rated 1 out of 5 stars

The property at netley marsh needs sorting, the front door has to slammed shut. It’s so loud it wakes the entire neighbourhood (8 properties) and it’s unacceptable. There is no outdoor lighting at a... See more

Company replied

Rated 1 out of 5 stars

Was looking for a last minute getaway for the weekend. Looked on there website this morning and a chalet came up in great yarmouth and them when going to book it takes you to another website you own... See more

Company replied

Rated 5 out of 5 stars

I was able to make this booking with a minimum number of clicks. Everything was clear and easy to follow, with no ambiguities.

Rated 5 out of 5 stars

Using the filters we were able to narrow down exactly what we wanted in a holiday home without having to scroll through endless properties not suitable.

Rated 5 out of 5 stars

Brilliant! Easy to use site enabled me to make the booking I wanted at a highly competitive rate. Will certainly use again.

Rated 5 out of 5 stars

We find our next holiday so quickly with this website. Also liked the summary of reviews so we didn’t have to read through them all.

Rated 1 out of 5 stars

Beware. The website will show you a prices for your desired dates and says the property is available for "your dates" However if the property only does changeover days on Monday and Friday, the... See more

Company replied

Rated 5 out of 5 stars

Was struggling booking online and a very helpful man explained the process and sent a link. Very helpful a d professional.

Rated 5 out of 5 stars

The booking process was just so simple and quick. Just now hoping the cottage will be exactly as described.

Company replied

Rated 5 out of 5 stars

they helped me find a holiday and even sent my requirements what i wanted good firm to deal with Roy

Rated 5 out of 5 stars

Excellent website, love the filters available. Quick and easy to book. Used them 2 or 3 times and always try them first.

Rated 5 out of 5 stars

found us a property not seen before making new years eve trip a reality

Rated 5 out of 5 stars

The website was easy to use with great photos of the accommodation, the booking page was easy to use.

Rated 5 out of 5 stars

Snap trip were very quick to respond to the issue I was having booking a holiday on line forwarded me on to the relevant company to contact

Rated 5 out of 5 stars

Very simple process to book and at a price vastly lower than any other booking site. Delighted.

Rated 5 out of 5 stars

Really Easy to book our holiday through this site, will defo use them again.

Company replied

Rated 5 out of 5 stars

Speed ,efficiency ease of site found exactly what i was after

Company replied

Rated 3 out of 5 stars

Good search facility and easy booking but was using Snaptrip to avoid Sykes. Once booking made and deposit paid up popped a message that we had booked with Sykes! Would have expected warning of that -... See more

Company replied

Rated 1 out of 5 stars

Not sure is correct, however Albert Bridge Spacious room advertising is a scam, the link connects me to this page. 5 starts Trustpilot . Do NOT rent this room

Company replied

Rated 5 out of 5 stars

Easy to book. Lots of choices and seemed to be lower priced than other booking platforms.

Rated 2 out of 5 stars

We thought Snaptrip was an independant company but sadly not. When it came to making the booking we discovered we were dealing with Sykes and all its usual problems of not having enough real people on... See more

Company replied

Rated 3 out of 5 stars

Not the greatest site. Put in dates +/- 7 days but it did not exclude properties that weren't available. Despite using the filter to list the properties from lowest price the order was not sequential.... See more

Rated 1 out of 5 stars

I am a young 82yrs old. I have a booking enquiry. Once you have secured payment you don’t want to know of any difficulties that I might encounter. I have spent hours trying to contact you but you... See more

Company replied

Rated 2 out of 5 stars

The website doesn't work in Firefox mobile, so had to find another means. Also when booking it forces a narrow-minded/gender-critical minded list (mr/Mrs/miss/ms) like it was 1950. Better to include b... See more

Company replied

Rated 1 out of 5 stars

I booked a holiday property on 5 January 2026 for a week commencing Friday 7 August 2026 staying in Scotland. The booking was completed on-line and I paid a deposit. On 6 January I received an email f... See more

Company replied

Rated 4 out of 5 stars

I found what I wanted pretty quickly. There were quite a few properties to choose from which I really liked which enabled me to find exactly what I liked. The prices I felt were very competitive and... See more

Company replied

Rated 4 out of 5 stars

I had not realised that Sykes had subcontracted their bookings to Snaptrip. However the booking process with them was straightforward and it was completed easily.


Company details

  1. Vacation Rental
  2. Cottage
  3. Cottage Rental
  4. Holiday Apartment Rental
  5. Lodge

Written by the company

60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Competitively priced accommodation

Competitively priced accommodation, easy booking process and allowed a wed - sun booking that other companies wouldn't.

12 April 2026
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Reply from Snaptrip

Hi Ollie,

We're happy to hear that you found our accommodation competitively priced and the booking process easy.

We're also glad our booking flexibility met your needs. Thanks for your positive feedback!

Best wishes,
Chelsea

Rated 5 out of 5 stars

easy to use process

11 April 2026
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Reply from Snaptrip

Hi Andy,

Thank you for leaving us such positive feedback, it is great to hear that you found the website easy to use.

We hope you enjoy your holiday.

Best wishes,
Chelsea

Rated 5 out of 5 stars

Easy to use

Easy to use, very happy

10 April 2026
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Reply from Snaptrip

Hi Sharon,

We're happy to hear that you found it easy to use, thank you for leaving us the positive feedback.

We hope you have a lovely holiday.

Best wishes,
Chelsea

Rated 5 out of 5 stars

This lovely annexe let by the perfect…

This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens.

Watching shooting stars and comets in the night sky and wondering around the beautifully laid out gardens and ponds was by far the most magical holiday we have shared in 15 years.

Zena and Mark were wonderful hosts and made us feel most welcome. There was not a thing lacking from the beautifully decorated and comfortable annexe and surroundings. We have found our annual tradition holiday place.

Thank you Zena and Mark for sharing this absolute gem of a place! See you again soon. Sharon and Louise x

3 April 2026
Unprompted review
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Reply from Snaptrip

Hi Sharon and Louise,

Thank you so much for your wonderful review!

We’re absolutely delighted to hear how much you enjoyed your stay, it’s fantastic to know that Zena and Mark made you feel so welcome and at home.

We’re so pleased this became such a meaningful getaway for you both.

It’s especially lovely to hear you’ve found your new holiday spot, we’re sure Zena and Mark will be thrilled to welcome you back again soon!

Best wishes,
Chelsea

Rated 1 out of 5 stars

Could not speak to any person…

Could not speak to any person concerning my booking by Phone or by messaging could not login via the app I have now cancelled the holiday as I need to speak to a real person not a computer or AI?

5 April 2026
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Reply from Snaptrip

Hi Jonathan,

We’re really sorry to hear about your experience and that it led to you cancelling your stay. We completely understand how frustrating it must have been when you were trying to speak to someone about your booking.

Just to clarify, Snaptrip doesn’t currently use AI on our phone lines or operate an app, so it sounds like the difficulty you encountered may have been when trying to contact the property managers directly. Our team is always happy to help if you need to speak to someone about a booking.

You’re very welcome to call us on 0203 637 0812, or email support@snaptrip.com, and one of our team will be glad to assist.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Just so easy

The booking process was just so simple and quick. Just now hoping the cottage will be exactly as described.

7 April 2026
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Reply from Snaptrip

Hi Paul,

Thank you so much for your wonderful review! We’re so glad to hear the booking process was quick and easy.

We hope the cottage lives up to your expectations and that you have an amazing stay. We're sure you'll make some great memories there!

Best wishes,

Rebecca

Rated 5 out of 5 stars

Simple procedure

Simple procedure, only problem was trying to pay the deposit, I was in a loop, however, managed it in the end.

31 March 2026
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Reply from Snaptrip

Hi Stephanie,

Thank you so much for your lovely review! We’re really pleased to hear you found the booking process simple overall, though we’re sorry to hear you experienced a bit of a loop when trying to pay the deposit.

We’re glad you managed to get it sorted in the end, and if you ever run into anything like that again our team will always be happy to help.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Really Easy to book our holiday through…

Really Easy to book our holiday through this site, will defo use them again.

30 March 2026
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Reply from Snaptrip

Hi Alison,

Thank you so much for your lovely review. We’re delighted to hear you found it so easy to book your holiday and that you’d use us again!

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Rated 5 out of 5 stars

First time using snaptrip

First time using snaptrip. Easy and detailed info

26 March 2026
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Reply from Snaptrip

Hi Johar,

Thank you for your lovely review! We’re thrilled to hear your first experience with Snaptrip was easy and that you found the website information detailed!

We look forward to helping you plan many more fantastic stays in the future!

Best wishes,

Rebecca

Rated 4 out of 5 stars

Very easy

Very easy, fill in the details. Job done ✔️

25 March 2026
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Reply from Snaptrip

Hi Hazel,

Thanks for your review! We’re thrilled you found it quick and easy to book with us.

We can’t wait to help you find your next stay soon!

Best wishes,

Rebecca

Rated 1 out of 5 stars

Booking cancelled last minute

Booked a caravan as a base for the family in order to visit a sick relative nearby. Confirmed and paid and received all appropriate emails to confirm our stay. 4 days later received a call to say due to a glitch the booking was now cancelled and refunded. Would not recommend this company use other more reputable providers to book your holiday with.

22 March 2026
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Reply from Snaptrip

Hi Jenna,

We’re so sorry to hear about your experience, especially given the circumstances around your trip. That must have been incredibly frustrating and worrying after receiving confirmation of your booking.

From what we can see, the cancellation appears to have been made by the property manager, Sykes Cottages, and we unfortunately weren’t made aware of the issue at the time. This certainly isn’t the experience we want for anyone booking through us.

We’d really appreciate the opportunity to look into this further and raise it with Sykes Cottages. Please feel free to contact us at support@snaptrip.com or on 0203 637 0812 to discuss your experience so we can review what happened and see how we can help make things right.

Best wishes,

Rebecca

Rated 5 out of 5 stars

When my partner and came across your…

When my partner and came across your beautiful place we fell in love, we both haven't been too the lakes so really looking forward to visiting this beautiful place 💕

22 March 2026
Unprompted review
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Reply from Snaptrip

Hi Karen,

Thank you so much for your lovely review! The Lake District really is a special place for a getaway! If it’s your first time visiting, you’re in for a treat.

We hope you both have a wonderful trip and make some fantastic memories exploring the area.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Efficiency…

Speed ,efficiency ease of site found exactly what i was after

20 March 2026
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Reply from Snaptrip

Hi Darren,

Thank you so much for your wonderful review! We’re delighted to hear you found our website to be fast, efficient, and easy to use, and that you were able to find exactly what you were looking for.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Straight forward

Straight forward, uncomplicated.

18 March 2026
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Reply from Snaptrip

Hi Mick,

Thank you so much for your lovely review! We’re delighted to hear you found booking with us straightforward and uncomplicated.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Rated 5 out of 5 stars

cottage booking

easy to use - quick

15 March 2026
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Reply from Snaptrip

Hi Richard,

Thank you so much for your lovely review! We’re delighted to hear you found our website easy to use and quick.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Rated 1 out of 5 stars

Unavailable!?!…

You advertised the cottage as being available yet when I tried to pay it came up as unavailable. Need to update your booking availability more effectively so your potential customers don’t waste their time.

14 March 2026
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Reply from Snaptrip

Hi Philip,

Thank you for taking the time to share your feedback. We’re really sorry that this issue meant you missed out on your first choice of property – we completely understand how frustrating and disappointing that must have been.

Snaptrip has live availability and booking, as do other channels advertising the property, so unfortunately availability can sometimes change very quickly. We always recommend giving us a quick call if you see any discrepancies, as our team can often help.

We really appreciate your feedback and will continue working to make the booking process as smooth as possible for all customers.

Best wishes,

Rebecca

Rated 3 out of 5 stars

Does the site need checking?

Found it difficult to hear your rep on the phone. And there must have been something wrong with the Owl Cottage site as we shouldn't have needed to ring you.

12 March 2026
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Reply from Snaptrip

Hi Patricia,

Thank you for taking the time to share your feedback. We’re sorry to hear you had difficulty hearing our representative on the phone — we understand how frustrating that can be when you’re trying to complete a booking.

We’ve checked the listing for Owl Cottage and couldn’t identify any issues with the page, but we really appreciate you flagging this as it helps us keep an eye on things. If you ever experience any problems while using the site, our team is always happy to help over the phone.

Thank you again for your feedback, and we hope we can assist you again in the future.

Best wishes,

Rebecca

Rated 4 out of 5 stars

lovely looking cottage

lots of good pictures, perfect location, good price

10 March 2026
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Reply from Snaptrip

Hi Brian,

Thank you for your review. We’re really pleased to hear you found everything you needed to select the perfect property at a great price — that’s exactly the service we aim to provide!

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Easy to book and reasonable priced also…

Easy to book and reasonable priced also dogs go free good all round

9 March 2026
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Reply from Snaptrip

Hi David,

Thank you so much for your lovely review! We’re delighted to hear you found the booking process easy and appreciated that dogs go free at your chosen property. It’s great to know you had a positive experience all round.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Very helpful

Messed up my payment but staff very helpful even on a Sunday evening

9 March 2026
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Reply from Snaptrip

Hi Allan,

Thank you for your review! We’re really pleased to hear that our team were able to help support with your payment issue. We’re available until 9:30pm every day to make sure we can support our customers when they need us. It’s great to know we could resolve things for you and make the process easier.

We hope you have a fantastic stay and look forward to helping you book again in the future.

Best wishes,

Rebecca

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