Snapmuse is a scam app. They don't seem to have any interest in bu9ilding a real business. They have tried to charge my account four times, luckily Bank of America is reversing. Seemed a good produ... See more
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See what reviewers are saying
I’ve been using Snapmuse for 5 months now and I love it! Been using their tracks for Youtube and Instagram and didn’t have any problems with monetization so far. Also, the website is very user frien... See more
Do not use. I signed up for a 30 day trial at the beginning of this month, and got an email 2 weeks later saying they switched my account over to paid - charging me $80. I reached out to support to tr... See more
Company replied
I've started using snapmuse about a year ago. Their priced seemed comparatively cheap and I wanted to see if it could lower my fixed costs on my channel. Here is what you need to know: (+... See more
Company details
Written by the company
Snapmuse is top royalty free tracks platform for YouTubers, Instagrammers, influencers, gamers, film producers and social media users.
Contact info
4th Floor, 7/8 Wilton Terrace, Dublin, Ireland
- hello@snapmuse.com
- snapmuse.com
Snapmuse is a scam app
Snapmuse is a scam app. They don't seem to have any interest in bu9ilding a real business.
They have tried to charge my account four times, luckily Bank of America is reversing. Seemed a good product to try, but after this cannot recommend at all.
15 September 2024
Unprompted review
Reply from Snapmuse
Hello Tony,
We are sad to feel this way. We are improving our product and ourselves to give our customers a better experience.
As you registered our services billing annually, your 30-day free trial was started. When the free trial expired, your annual subscription started, and the subscription fee was taken from your account. Since the subscription was not canceled, your subscription was renewed every year. You can also cancel your subscription anytime if you decide to not use Snapmuse anymore.
We canceled the charge and your subscription for you. You can always seek help from our support staff by writing an e-mail to hello@snapmuse.com. If you have more questions regarding this situation, we would like to help you.
All the best,
DO NOT USE
DO NOT USE. Snapmuse have stopped communicating with me, failing to resolve a complaint. After refunding me for a previous erroneous charge (Free Trial Ending) Snapmuse then failed to cancel my subscription and one year later, charged me another full years subscription.
Email complaint, with evidential emails sent to snapmuse requesting initial account cancellation have not been replied to. Snapmuse have so far refused to refund the charge.
21 May 2024
Unprompted review
Reply from Snapmuse
Hello Christian,
We are sad to feel this way. We have checked your account details following your request.
As you have registered to our services billing yearly on Mar 2023, your 30-day free trial period has started. Since the subscription was not canceled, once the free trial period ended on Apr 2023 an invoice for your subscription was created. After the first year, your subscription was also renewed in Apr 2024. A cancellation request was sent by you after the subscription was renewed.
We can see that you contacted us on Apr 24, 2024, and we responded to your message on Apr 25. We also offered a solution for the refund but we have yet to hear back from you for the refund offer. We always respond to our customers with the best solution we can offer. If you interested in refund, kindly reply back to the mail we sent or you can send a new mail to us.
All the best,
Do NOT USE THE TRIAL
Do NOT. I mean do not set up a free trial. They stole money even after ending my trial. Everything about this page and company is fraud. The minute I saw the charge was pending,I emailed the company ,demanding my page\profile be terminated, due to finding a better app, obviously not in likes with the app at all, the trial just showed me how trash it app really is, anyways,later that day after bringing it the there attention, they took my money…. They are a scam,they ARE FRAUD,LACK OF COMMUNICATION,THEIVES… they are not deserving,stealing money from people is NOT THE ANSWER. I want my money back,even reading these others people comments,the company still moves like a fraud company. PLEASE DONT DO IT PROPLE
15 October 2023
Unprompted review
Reply from Snapmuse
Hello Alexanderia,
We have checked your account details following your request.
As you have registered to our services billing yearly on August 27, your 30-day free trial period has started.
We can see that you have linked your social media account, downloaded many songs, and verified your account by e-mail during the free trial period.
Since you did not cancel your subscription, once the free trial period ended on September 26 an invoice for your subscription was created, and due to lack of funds, your payment was issued late on October 15. A cancellation request was sent by you on September 29, after the end of the trial period.
You contacted us on October 17 with multiple emails and we wrote back to you on the same day expressing that we would like to you issue a refund for your subscription.
We can guarantee you that there is no fraudulent or any type of inconvenience regarding your situation.
All the best,
Do not use this company!
This company does not send out notices when a free trail ends. Do not give your credit card information to them. They charged me a year later after the free trial ended, I did not use the service at all during that time, and they refused to give me a refund. They are very unethical and unapologetic. This unexpected charge came at the worst possible time.
29 June 2023
Unprompted review
Reply from Snapmuse
Hello Mi Mi,
Thank you for your message. We understand your frustration but please be aware that we send notice about when the free trial ends during the checkout. You can always cancel your subscription from your account settings. Also, we see that you had an unpaid invoice back on April 9, 2022. Therefore, a payment for the unpaid invoice was triggered again. Since your payment was not collected in the given time, your subscription was deactivated and the payment became an open invoice.
Your payment for the yearly subscription was collected on June 30 since there is a sufficient balance in your account. If you have any further questions or requests regarding our service, you can always contact us via hello@snapmuse.com.
All the best,
Snapmuse Team
music for every mood
I love the wide variety of music available on Snapmuse! There's something for every mood and genre, I use it in different projects.
19 June 2023
Unprompted review
Snapmuse.io is a platform for creators…
Snapmuse.io is a platform for creators of all skill levels the website’s UI is mind blowing
Fans are not left out plartform is super easy and user friendly
16 March 2023
Unprompted review
Excellent experience!
I bought it and I am very satisfied with the result. It is so useful for Youtube . I strongly recommend it!
8 May 2023
Unprompted review
User friendly website and very good experience so far
I’ve been using Snapmuse for 5 months now and I love it! Been using their tracks for Youtube and Instagram and didn’t have any problems with monetization so far.
Also, the website is very user friendly. I was getting my music from another website before and to be honest their search page made me feel like I was trying to find my way in a maze. The struggle was very overwhelming for me as I am fairly new in the creator industry and I don’t like wasting my time to find a song that I like for my videos!!
Snapmuse’s search page has a very clean and precise design in my opinion, so you guys get an extra star from me for valuing user experience!
9 October 2022
Unprompted review
Good for early stage and experienced creators looking to cut their fix costs
I've started using snapmuse about a year ago. Their priced seemed comparatively cheap and I wanted to see if it could lower my fixed costs on my channel. Here is what you need to know:
(+) They are cheaper than the top tier alternatives and you lose nothing on quality of tracks.
(+) Their tracks are top quality and there are many options. You are not short on selections and the tunes doesn't feel like royalty free or muzak. I got the same quality I used to get from epidemic.
(+) They recently added a large number of SFX which was a welcome addition as the lack of it was annoying.
(+) UX improving by day.
(+) Tracks are available in different lengths, i.e. easy to use for both long and short form content.
(-) As far as I can tell Snapmuse is still new and improving. There is still work to be done on the ux. They seem to be increasingly updating the product lately. Good if it keeps going.
(-) Search needs a bit of attention too. The music is there but sometimes searching for it takes a minute.
Who is it for: People testing the waters in their creative pursuits and for experienced creators wanting to lower their fix costs.
6 March 2023
Unprompted review
Great website!!
Great website where i find all my copyright free sounds!
16 February 2023
Unprompted review
Reply from Snapmuse
Thank you so much for your nice words! We are happy to help always :) If you need anything, please reach us via hello@snapmuse.com
Wish you a great day!
All the best,
Snapmuse Team
charge client for no service after months from stop using there music and service
the use my card and charge me for 1 year subscription with out asking me after 7 or 8 months I stop my account
the just scamming people
I stop use there service for reason that #after you stop your subscription with them all your channel got copyright claims
and making issues with me on my channel
so the are scammers
I don't recommend to even open there website
28 January 2023
Unprompted review
Reply from Snapmuse
Hello there,
We checked your account details upon your request.
Sorry for the inconvenience but we see that you had an unpaid invoice. Therefore, a payment was triggered again. Your subscription was also activated since the payment was issued.
Moreover, we do not send any copyright claim after the customers cancel their subscription. Customers may monetize their contents which is uploaded during an active subscription period indefinitely. If you encounter any copyright claims, please contact with our support team via hello@snapmuse.com.
All the best,
Snapmuse Team
Would give them a Zero
Would give them a Zero. They never gave me an option for a refund. Scam ass company. Don't do business with them!!!
16 January 2023
Unprompted review
Reply from Snapmuse
Hello Jacob,
Sorry for the inconvenience but as we have explained before, you had registered our services yearly on February 22, 2022. After one month of free trial, an invoice was sent on March 24 for a yearly subscription. Since the subscription was not canceled, the payment for the invoice was issued on April 8, 2022. The cancellation request was sent on April 8, 2022, right after the payment was done.
Under these circumstances, we are regret to inform you that we are unable to issue a refund. If you need more support, please write to hello@snapmuse.com. We are here to help you!
Wish you a great day!
All the best,
Snapmuse Team
SCAM COMPANY - Do not use
Do not use. I signed up for a 30 day trial at the beginning of this month, and got an email 2 weeks later saying they switched my account over to paid - charging me $80. I reached out to support to try get a refund, and their exact words were “since you entered your credit card information while creating your account, we are unable to issue you a refund”. Make it make sense. Terrible company, terrible service, and all the music is on AudioJungle anyways.
14 January 2023
Unprompted review
Reply from Snapmuse
Hello Josh,
We have checked your account details following your review. We see that you reached out on January 14 and requested a refund. As you have registered to our services billing yearly on December 13, 2022, your 30-day free trial period has started. Since the subscription was not cancelled, once the free trial period ended on January 12, 2023 an invoice for your subscription was created and payment for this invoice was issued on January 12. Under these circumstances, we regret to inform you that we are not able to issue a refund since cancellation was not requested before the end of the 30-day free trial period. We are sorry for the inconvenience. If you need anything else, please reach us through hello@snapmuse.com
All the best,
Snapmuse Team
They don't even deserve up to 1 star
They don't even deserve up to 1 star. I signed up with them for a month and decided against using their services a few weeks before the end of my free trial. Before I decided to leave, I had already used a few of their songs in a YouTube video. They proceeded to copyright strike the video that contained songs from their website after my membership ended. This is really confusing and annoying, as their website states that they WOULD NOT strike down any video that was uploaded while your membership was active (even if you decide to terminate your membership). My video should have been 100% free from their strike because it was uploaded within the time period stated on their own website. I wouldn't ever consider using their services again, nor would I ever recommend them to anyone else.
8 December 2022
Unprompted review
Reply from Snapmuse
Hello,
Thank you for your mail and sorry for the inconvenience. Since we needed more data to investigate deeper, we have asked to you about your details through Trustpilot. When we have it, we will inform you more clearly.
Wish you a great day!
All the best
Snapmuse team
I've never had an issue with Snapmuse…
I've never had an issue with Snapmuse before and they have great content so 5 stars on that but I can't give you 5 stars ✨️ at the moment because when I went to upload my video I got a copyright claim on my Cooking video from a video I used in the past! Now I don't know what happened but I have a paid subscription with you guys please let me know what's going on! Did my payment not go through or something! Please help me fix this issue so I can upload my Cooking video and why would you issue a claim? I have been a customer for a very long time! Let's fix this together as soon as possible. I tried to call the support number but it doesent work! Please contact me!
James Valenza,
Cell: 757 701 6552
12 June 2022
Unprompted review
Reply from Snapmuse
Hello James,
We thank you for your interest in our services.
We have checked your account and it seems everything is ok now. However, if you face any problem, please contact us via "hello@snapmuse.com". We'd fix your problem immediately.
Have a great day!
All the best
Snapmuse team
Similar to other experiences here
Similar to other experiences here, I tried to cancel allegedly after the free trial ended. They get you because they end the trial a day earlier in the month (is March 4 to April 3 instead of 4). And they charged the day it allegedly ended. The music selection was really not that great either in my opinion.
Hey also funny thing is that they gave an Ireland phone number in the invoice that isn't even to their company.
5 April 2022
Unprompted review
Reply from Snapmuse
Hello Calista,
We are sorry for the inconvenience but please know that our free trial lasts exactly in 30 days. We guess you talk about the months with 31 days.
Moreover, we do show when will the free trial period ends during checkout. You can always get informed regarding the due date from "subscriptions" afterwards. If you have any problem or questions, you can always contact with us through "hello@snapmuse.com".
Lastly, our legal phone details can be found in our website, however, we only provide service through online platforms.
Wish you a great day!
All the best,
Snapmuse team
Stealer services avoid it
Stealer services avoid it if they can steal you money
5 April 2022
Unprompted review
Reply from Snapmuse
Hello Valter,
Thank you for your mail and sorry for the inconvenience. Since we needed more data to investigate deeper, we have asked to you about your details through Trustpilot. When we have it, we will inform you more clearly.
Wish you a great day!
All the best
Snapmuse team
If I can rate it 0 I will lol Sorry…
If I can rate it 0 I will lol Sorry snapmuse but y’all be scamming, I signed up for the free trial because I wanted to see what you guys offered and you forced me to put my card no big deal, the same day I used the trial is the same day I canceled it because I WASNT PAYING 80$$ for this , but guess what it still charged me like woooow really, then I emailed them and they were basically like too bad too sad , don’t use this website find a better one that won’t take your money even after you’ve canceled
21 March 2022
Unprompted review
Reply from Snapmuse
Hello Ashley,
Thank you for reaching us and sorry for the inconvenience. As you registered our services on February 17, 2022, your free trial started. After one month of free trial, an invoice was sent on March 19 for a yearly subscription. Since the subscription was not canceled, the payment for the invoice was issued on March 19, 2022 after exact 30 days time is finalized. The cancellation request was sent on March 21, 2022. Under these circumstances, we are regret to inform you that we are unable to issue a refund. If you would like to reach us directly, please write to hello@snapmuse.com. We are here to help you!
Wish you a great day!
All the best,
Snapmuse team
Best songs and great experience
I dont know why this company has so many negative reviews, i have a great experience with them, no problem what so ever
16 February 2022
Unprompted review
Reply from Snapmuse
Hello there,
Thank you so much for your interest in Snapmuse. If you need anything, you can reach us via hello@snapmuse.com
Enjoy our services!
All the best,
Snapmuse team
May I please receive a refund for the…
May I please receive a refund for the snapmuse charge to my account of $77.88. I was unable to cancel. I did not use the service and don't even remember ever signing up for this service.
6 October 2021
Unprompted review
Reply from Snapmuse
Hello there,
We’ve checked your account details and it seems you’ve registered to our annual plan.
While subscribing you’ve linked your Instagram account and your YouTube channel.
We see that you’ve requested to cancel your subscription. But since your request was after your free trial, unfortunately there is nothing we can do about it.
Unfortunately we cannot issue a refund.
Kind regards,
Snapmuse Team
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