It takes forever to get the box cancelling isn’t easy and you be told that you have to go to the end of your subscription. I was told two different months that it needed (conveniently a few days befor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just tried to sign up for 3 gift subscriptions. I ran into a lot of technical errors in the sign up process and now only 1 subscription is appearing in my account. I don't have confidence that these... See more
Company replied
Just terrible! Charged me on December 1st. On January 3rd my December box has not shipped. Charged me again on January 1st and I assume I will struggle getting January's box. No response from customer... See more
Company replied
Company details
Written by the company
SnackCrate creates unforgettable experiences through a monthly box of global snacks.
Contact info
2658 Walnut St. , 80205, Denver, United States
- happy@snackcrate.com
- snackcrate.com
2.2
Poor
3K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could rate ZERO I would
If I could rate ZERO I would!
There is an outdated system of contacting this company and they have YET to respond to my inquiries to CANCEL. I tried cancelling A MONTH AGO and am still being charged for boxes I NEVER RECEIVE!!! I only got ONE box and that was back in April when I did the first time discount. I need them to resolve my situation, refund me, and CANCEL EVERYTHING because I won’t be purchasing from this company ever again. OH, did I mention? The ONE box I received, I had a back reaction too. Terrible experience!
6 June 2024
Unprompted review
Reply from SnackCrate
Hey there,
I'm sorry to hear that you didn't enjoy the SnackCrate experience recently. Our Support Team intends on replying to inquiries within 24 hours, however, when traffic hits an all-time high it can take within the week to receive a response.
Simply reach out to us at happy@snackcrate.com, and one of our customer service representatives will be able to make up for the recent inconvenience you had, our Snacking Experts aim to craft the perfect snacking experience for every one of our customers.
Our Happiness Experts get back to all email inquiries within 24 business hours, and we are also available via LiveChat Support, Monday-Friday, 9am-5pm CST. We're always happy to help! :)
would NOT recommend
I kept getting the ads for this company on Instagram about some $5 box and I thought it’d be cool to share it with my brother. We were super excited only to be disappointed at the quality of snacks. I cancelled my subscription and the rep I talked to through email made it difficult! They kept bringing up new additions and discounts but I just wanted to cancel. I thought I canceled it only to be charged the other day! I was upset and contacted them AGAIN. I was then told that for future that they recommended not signing up for the commitment plan and just the monthly plan. Like??? They didn’t give me any other options. It’s not my fault they linked that type of plan to a $5 box. They claim that you can cancel anytime and they’ll make it up to you if you don’t like the crate. So apparently that was a lie. Beware of this company!!!!
13 May 2024
Unprompted review
Reply from SnackCrate
Hi Jacquel,
Thank you for writing in recently about your experience, we appreciate the feedback as we continue to improve upon the snacking experience. Our website did have a promotional offer available for new customers to try out if they chose a subscription plan, and this offer is only available if you chose this option during the sign-up process and finalized it on the check-out page. The subscription can be canceled at any time, and in addition, we do offer multiple options for customers if they feel that the experience wasn't satisfactory upon their first SnackCrate.
Upon reviewing this with the Happiness Expert that assisted you, it looks like they had offered to make your experience better but you had lost interest due to the initial SnackCrate you received. We'll keep this in mind when sending out SnackCrates for new customers to try.
We appreciate you trying us out and wish you the best in your future snacking endeavours! If you have any additional feedback to provide, just send an email over to happy@snackcrate.com where a member of our team can review during Mon-Fri, 9AM-5PM CST.
Have a great day!
Snack Crate Thoughts
I wrote a review about this company after I tried to cancel my subscription and couldn't but unfortunately, I wrote too quickly about Snack Crate. I emailed them about my problems and they took care of them as soon as they could and they also refunded my money. So I do apologize for writing a bad review out of not understanding what was going on with my account. Snack Crate was great when I had it I got a France box and it was amazing so thanks Snack Crate for the experience.
6 May 2024
Unprompted review
Reply from SnackCrate
Hi there,
I’m sorry to hear you didn’t enjoy the SnackCrate experience recently, but rest assured we intend to improve our website front based on user feedback like yours. Phone Support had been discontinued, so you can reach out to our team via the Help Center through email or live chat.
Our Happiness Experts get back to all email inquiries within 24 business hours, but during peak times you may see a response within the week during Monday-Friday, 9am-5pm CST. We're always happy to help and look forward to assisting you here soon on your account!
Product excellent company non-responsive
The snack crates are very good and fun to receive. When I contacted the company in the fall to help place my order they were very helpful and responsive. However, I ordered a six month subscription for a gift for someone. They have sent eight boxes and continue to bill me for the extra boxes. I believe more will be sent. I have emailed them four times so far with no response. I have tried to call but when you call you get a recording with their email address. I would have recommended this product before but now that I am being billed for extra things I can no longer recommend the company.
8 May 2024
Unprompted review
Reply from SnackCrate
Hi there,
I’m sorry to hear you didn’t enjoy the SnackCrate service reecntly, and were billed unexpectedly. We only have email and live chat as an option to get in touch with our Support Team at this time and have discontinued Phone Support.
We'd be happy to help with your account issue and look into this more for you. Our Happiness Experts get back to all email inquiries within 24 business hours, but during peak times you can expect to see a response within the week during Monday-Friday, 9am-5pm CST.
Multiple review to understand costume challenge
You have to take correction of want your costume compares and a just
10 April 2024
Unprompted review
Reply from SnackCrate
Hi there,
Thank you for writing in and letting us know about your feedback. We're always looking into improving our snacking experience further for customers so that they can continue to enjoy their adventures in trying out new snacks!
Feel free to reach out to our Happiness Team during our current available times between Monday-Friday, 9AM-5PM CST.
one very disappointed customer.
I have previously purchased subscriptions to snack crate in 2023. It wasn't too bad. There was always issues with shipping. I started a new subscription for my granddaughter at Christmas time so 2024 has been nothing but a nightmare dealing with them!! You cannot talk to anyone directly anymore, payments have been taken out of my account but no shipments on time. I spoke to someone multiple times for my last shipment. The last response was it would be sent out USPS & I would receive it in 1 to 4 days. Here it is days later, crate has not been delivered or have I received an updated tracking email ( which I was told I'd get when it was shipped ) Having to correspond with them every month to get my shipment is just ridiculous!!! I will never do a subscription through them again.
17 March 2024
Unprompted review
Reply from SnackCrate
Hi there,
We’re sorry to hear you didn’t enjoy the SnackCrate service recently, but rest assured we intend to improve internal operations to get those SnackCrates shipped out to you by the end of each month.
We do see you got in touch with a member of our team and they got in touch with you for the tracking link on your recent shipment. USPS typically completes those deliveries in 5-10 business days at the latest, however, if this shipment does not arrive within this timeframe you may reach back out for compensation.
Again, we apologize for this recent inconvenience. We'll relay this forward over so that you can have a positive experience again in the future. You may reach out to our Happiness Team via email to happy@snackcrate.com, from Monday-Friday 9am-5pm CST.
Horrible service
If I could give zero stars, I would
Firstly, when I started my subscription in February, they advertised 4 day shipping. Well it took 3-4 WEEKS for my package to be delivered.
The next month, March, I received an email at the beginning of the month stating payment had gone through. I did not receive March’s package until TWO WEEKS INTO APRIL.
Horrible service. I do not recommend. Immediately removed my credit card.
11 April 2024
Unprompted review
Reply from SnackCrate
Hey there Talisa,
I'm sorry to hear that your snacking experience didn't quite meet your expectations. When you first sign up with SnackCrate, your starter box usually ships within 3-5 business days. After that, however, all monthly renewals are shipped out at the end of each month. We've made an effort to explain these details on the checkout page before you subscribe, but we apologize if our terms were at all unclear.
If you experienced a delay with your March crate, we'd love a chance to make that up to you. Please reach out to one of our Happiness Experts at happy@snackcrate.com. Our team gets back to all email inquiries within the week an email is sent out, Monday-Friday, 9am-5pm CST. We look forward to assisting you!
STOLE MONEY FROM MY BANK!!!
I used snack crate in 2022 and cancelled my subscription and direct debit after a few months. Now in 2024 they have taken two £34.99 debits from my bank account without my consent! Don't trust this company!!!
15 April 2024
Unprompted review
Reply from SnackCrate
Hey there,
I’m sorry to hear you experienced this inconvenience and understandably it isn't ideal. You can find in our Help Center that SnackCrate as a subscription service is renewed upon resuming a subscription after being canceled for some time.
We’d love to make it up to you by correcting this issue if you feel that this was a mistake. Our Happiness Experts get back to all email inquiries within the week an email is sent out, Monday-Friday, 9am-5pm CST.
Missing Boxes
Sometimes you get your boxes, sometimes you don't. They are not reliable at all and you can not cancel your subscription so if you dont get your box- oh well.. you are just out for that month until they decide to send it.
ETA: I DID email in TWICE.. once was resolved and this time was met with enough attitude and minimal resolution
31 March 2024
Unprompted review
Reply from SnackCrate
Hey there,
I’m sorry to hear you didn’t enjoy the SnackCrate service, but rest assured we intend to send out the product once a customer has made the initial purchase upon signing up on the website or being renewed each month. You can find in our Help Center that monthly paid SnackCrates do get shipped out by the end of the month, to ensure that they are sent out fresh to us each month and approved by the local governing authorities to let these snacks pass the customs checks and inspection!
We’d love to make it up to you if you feel that you didn't get your snack fix on time! Our Happiness Experts get back to all email inquiries ASAP within the week, Monday-Friday, 9am-5pm CST.
As a family
I got this box for the whole family. My two little ones ,my husband and my self get to try different foods from around the world we read what they are write what we think and give them a number from one to ten.
My soon to be three year old found out she loves sour.
This is a super fun way to learn and try new things.
We pick two at a time and we all try to share lol.
21 March 2024
Unprompted review
Reply from SnackCrate
Hi Amy!
We're so glad to hear that your family is enjoying the experience so far! Who knew sour could be such a hit? Thanks for sharing the fun with us 🍫
Unethicial Change in Subscription without my consent
They changed my order and increased the price of the package without my consent. When I tried to ask for a refund, they said there was nothing they could do for me.
January 22, 2024 - Please read the reply from SnackCrate below. They site rising costs as the reason for the increase but what they actually did was double the size of the box I originally signed up for and then increase my cost from $24 to $45/month. They sent one email that went to my junk mail notifying me they were increasing my subscription. To give me a different product than I registered for and increase price without my consent is not ethical. This is not a simple price increase on the subscription I signed up for. They changed my order completely. When I asked for a refund and asked for file a complaint with the company they told me there is nothing they can do for me.
To rectify this situation, I request a refund on the charges I did not consent to - $126.00 (this is the difference between $24 and $45/month). SnackCrate has my contact information. I'm happy to connect with them to address my concerns.
17 January 2024
Unprompted review
Reply from SnackCrate
Hey there,
I’m sorry to hear you didn’t enjoy the SnackCrate service recently. For any service-wide changes, all updates and announcements are made via email to inform customers of what's ahead for their SnackCrate Adventure. The company does aim to keep up with snack demand while also ensuring that costs are met, that way quality stays consistently despite external factors.
We'd be happy to help with your subscription! Our Happiness Experts get back to all email inquiries within 24 business hours, and we are also available via LiveChat Support, Monday-Friday, 9am-5pm CST.
Disgusting
This company creates disgustingly inappropriate and racist email campaigns & Facebook stories (the email was much worse) mocking AAVE and making light of the civil rights movement and the legacy of Dr. Martin Luther King, Jr. Then when called out on it they make fake "apologies" full of jokes that make it clear that they either don't know or don't care why what they said was offensive and delete comments on their post. They clearly think their customers and potential customers of color and our lives are a joke. I wanted to, but I could never support a company that handles things the way SnackCrate handled their MLK day 2024 advertisement and the rightful backlash they received from it. I hope they learn from this and change the way they do things but it's pretty clear that this company is committed to the bit and nothing else, even if the "humor" is completely inappropriate, childish, and alienates customers.
12 January 2024
Unprompted review
Reply from SnackCrate
Hi there,
Thank you for reaching out and expressing your concern regarding the recent marketing email. We sincerely apologize if this has offended you in any way. Feedback will be forwarded over to the appropriate departments that were involved on the email campaign. Moving forward, the company will be committed to preventing similar actions in the future.
Fun way to experience new countries.
SnackCrate is always packed with delicious treats we cannot find in any of our stores. We love getting the different country every month and tasting what the culture is all about. Adding the drink option made it even better. The little booklet that comes in the box is a fun way to learn facts about the country of the month. My kids and myself love reading it together as we explore the different flavors of that month's country.
15 January 2024
Unprompted review
Reply from SnackCrate
Hi there,
We're happy to hear you've enjoyed your SnackCrate adventure recently with your family! Our team looks forward to bringing more fun and flavour to your SnackCrates this year.
We're glad to have you on this adventure with us!
Too difficult to cancel.
These boxes were fun to receive for a while but they make it really hard for you to cancel your subscription. The cancel button in their website does not work. I am really upset that I have not been able to cancel. I sent them an email tonight and will try their online chat during business hours tomorrow.
7 January 2024
Unprompted review
Reply from SnackCrate
Hi Elizabeth,
I'm so sorry to hear that you're having some trouble canceling your subscription through our website. Please note that if you're subscribed to a commitment plan, your cancellation won't take effect until you've fulfilled the number of months you committed to upon signing up. However, we understand that situations change, and we'd love to help you out. Our agents typically respond to all emails within 24 hours, but there may be a slight delay as we work to get caught up following a busy holiday season. For an immediate response, please do reach out through the Live Chat function on our website at your earliest convenience. Our agents are available Monday through Friday from 9-5 CT.
We look forward to assisting you!
The packages are fun BUT
The packages are fun and it's a good product. BEWARE when you cancel, make sure to chat with them on their website directly to cancel. The cancel button DOES NOT WORK.
If you don't want the box already sent, bring it to the USPS post office, refuse package, and have them send it back for a refund. You should probably chat with them about refusing the package too so they can send it back.
5 January 2024
Unprompted review
Reply from SnackCrate
Hi Anthony,
I'm glad to hear you enjoyed our products as a subscriber, but I'm very sorry to learn that you experienced an issue when trying to cancel your subscription online. Those with a monthly subscription are able to cancel at any time, but please know that if you have a commitment plan, the cancellation will only take effect once you've fulfilled the number of months you agreed to. However, we understand that situations change, and our Support Team is always happy to assist you. It sounds like you were able to connect with us on Live Chat and get this resolved, but if you need help with a return or anything else, please be sure to reach back out! Aside from Live Chat, we are also available via email at happy@snackcrate.com.
Ordered mine Dec 3rd still hasn't…
Ordered mine Dec 3rd still hasn't arrived..
It's sitting in Pensacola Florida and I am in Saint Augustine Florida, yes the same state..
Customer service lied to me about shipping it..thanks for ruining Xmas..
3 December 2023
Unprompted review
Reply from SnackCrate
Hey there!
I'm sorry to hear that you didn't have a great experience recently when waiting on your SnackCrate. SnackCrates do get processed between 24-72 hours upon ordering and they do get shipped with USPS Priority, which guarantees delivery in 2-4 business days, however, with the holiday shipping times affecting carriers they may get those delivered within 3-5 business days.
We'd love to make it to you! Simply reach out to us at happy@snackcrate.com.
Our Happiness Experts get back to all email inquiries within 24 business hours, and we are also available via LiveChat Support, Monday-Friday, 9am-5pm CST. We're always happy to help! :)
Stay Away
Stay Away
The company's website duplicated my subscription and charged me twice for the December box. Support agent said the only way they would refund me the money from their mistake was if I took time out of my day to take the box back to the post office. A trip to the post office 5 days before Christmas would have taken almost an hour to get through the lines which just isn't feasible when you work 8-5.
Most companies wouldn't penalize their customers because their system had an error that duplicated a subscription. This is on top of just overall terrible user experience on their website. Stay away from this company. Many better alternatives out there charging the same amount for the same service.
20 December 2023
Unprompted review
Reply from SnackCrate
Hey there,
We're sorry to hear about your experience navigating your account page. Creating a second subscription involves going through a few simple steps on the website to have another service up and running, but it sounds like an error happened on your side. Our development team would be happy to look into this so that they can prevent any similar issues in the future.
We'd love to make it up to you! Please reach out to us at happy@snackcrate.com, and one of our customer service representatives will be able to assist you and forward your experience to our development team to investigate further!
Our Happiness Experts get back to all email inquiries within 24 business hours, and we are also available via LiveChat Support, Monday-Friday, 9am-5pm CST.
Ordered on December 11th!!!
Ordered on December 11th!!!! Called twice said they would ship week before Christmas. Called to confirm then said they would ship the week after Christmas doesn’t really do any good for my 9 year old on Christmas Day! On their website they are shipping out boxes expedited I wouldn’t believe them. Beware it will probably take 20 days to get your order and then they will comment on here apologizing after they are late shipping and a bad review from waiting customers. That’s cool I’ll find somewhere else next time!
10 December 2023
Unprompted review
Reply from SnackCrate
Hi William,
I'm really sorry to hear that your order didn't arrive in time for Christmas. This holiday season, we did offer priority shipping and guaranteed arrival by 12/25 for our Holiday Crate pre-orders. If this is what you purchased, and it arrived late, please reach out to our customer service team as soon as possible so we can compensate you for the delay! You can reach us via email at happy@snackcrate.com, or connect with an agent via the live chat feature on our website. Live Chat is available Monday through Friday from 9-5 Central Time. We look forward to getting this resolved for you soon!
This has to be one of the worst…
This has to be one of the worst business models I have seen since Lularoe. If you have a good product, you shouldn’t need to scam people into buying your product. That being said, Snackcrate is a SCAM. They will take your money before the month even begins… And you’ll get your crate when they feel like sending it to you. You would think that around Christmas time they would get packages out by Dec 25…. Oh no, that makes way too much sense. I would actually be a loyal customer… I really enjoy their products… But I am staunchly opposed to a lot of their practices. As a business owner myself, I abide by the “ customers always right” philosophy… Apparently they do not subscribe to this. They will not admit when they’re wrong… And they will not take an accountability for their mistakes. I ordered a particular crate… They just sent out the wrong one. And even though it is their mistake, I have to jump through hoops to make an exchange. write this down… This company will not be in business too much longer. snackcrate, if you are reading this, please take some courses in business! and do some customer service training for God sake. No Thank you!!
14 December 2023
Unprompted review
Reply from SnackCrate
Hey there,
I’m sorry to hear you didn’t enjoy the SnackCrate service, but rest assured we intend to send out the product once a customer has made the initial purchase upon signing up on the website, making a purchase on the CandyBar, or renewing each month. You can find in our Help Center that monthly paid SnackCrates do get shipped out by the end of the month to ensure that they are sent out fresh to us each month from the featured country, and approved by the local governing authorities to let these snacks pass the customs checks and inspection. Additionally, our warehouse is running at full capacity to make sure that orders made in advance before the holidays arrive before the holiday weekend.
We’d love to make it up to you if you feel that you received the wrong SnackCrate! Our Happiness Experts get back to all email inquiries within 24 business hours, and we are also available via LiveChat Support, Monday-Friday, 9am-5pm CST. We're always happy to help! :)
The company is awful!
The company is awful!! Take months to get your snack crate. Some times their so far behind you receive 2 at once and they don't help you with any inconvenience. A refund take 5 to 10 days smh. This the 2nd time they took out my account when I canceled the subscription. Smh
5 December 2023
Unprompted review
Reply from SnackCrate
Hey there, Brooke! I'm sorry to hear that your first experience with SnackCrate may not have been ideal. While we did have a few difficult months during the summer, typically all monthly SnackCrate orders ship by the end of the same month you are charged. Refunds do take 5-10 business days to be returned to your bank account, due to banking transaction timelines, but I assure you, SnackCrate processes all refunds immediately upon the customer's request.
If your first experience with us was less than enjoyable, we'd love to make it up to you! Simply reach out to us at happy@snackcrate.com, and one of our customer service representatives will make sure you get taken care of! Our Happiness Experts get back to all email inquiries within 24 business hours, and we are also available via LiveChat Support, Monday-Friday, 9am-5pm CST. Just shoot us an email at happy@snackcrate.com, or chat in! We're always happy to help :)
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