smugglerscrate.com Reviews 

170
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers consistently praise the wonderful variety of collectibles and themed merchandise included in every single monthly box. People frequently note that the items make fantastic gifts and are truly wonderful for dedicated fans to proudly display all around their homes. However, some reviewers were not happy with delivery times, noting that packages can take too long to arrive and customers often get billed before shipping actually occurs. A few other people also felt that the contents occasionally included unwanted duplicates or underwhelming products that simply did not feel entirely worth the money spent.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many fans expressing great satisfaction and describing... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers expressed delight over the outstanding... See more

Subscription

Reviewers express mixed feelings regarding the subscription service, with many consumers praising the great... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers noting that shipments arrive... See more

Value for money

Consumers find value for money to be ambiguous, with opinions sharply divided regarding the contents. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The items I received each month were worth the price I paid. They were one of a kind, not readily seen in my area. They will make a great addition to any collection. Monthly subscribers need to k... See more

Rated 3 out of 5 stars

Boxes always arrive with great products (a little to heavy on stickers in my opinion), I look forward to them every month. The only thing that would make it five stars is the shipment time....I have b... See more

Rated 5 out of 5 stars

We ordered the Star Wars Smuggler's Crate for our son. He is a huge Star Wars fan and looks forward to the crate every month. There is a wide variety of collectibles in each crate and the quality is o... See more



Contact info

3.9

Great

TrustScore 4 out of 5

170 reviews

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No recent history of asking for reviews

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3.9

All reviews

(170)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

If it could be zero it would be

If it could be zero it would be. This is a scam.
I started a subscription on 17/1123. To renew every two months.
Box came, it was an assortment of rubbish. Stickers. A yoda pencil. Some unbranded lego mini figures, which screams fake to me. A figurine of a character in a plastic bag, no packaging, which again leans into it being fake because why send something unboxed? And a funko pop Finn.
So I wasn't happy with it. I left a breakdown of this on smugglers crates Facebook page which h was subsequently ignored.
They then charge me for 2nd box on 1/1/24. Five and a half weeks isn't two months. Apparently its in the small print it renews on 1st. But I didn't sign up for that. I said 2 months. I go to request a refund, they say its subject to a 22.5% charge.
So it's a scam and I'd advise anyone considering this to just go to a shop and buy the stuff yourselves. A lot cheaper and without you being sent essentially a box of rubbish and being charged to cancel it when you don't want them sending you anymore boxes of rubbish. Avoid.

2 January 2024
Unprompted review
Rated 1 out of 5 stars

Arrived damaged and wasn't packaged well

Arrived to Australia looking like it had been through about 10 airports.. 3 items damaged and definitely not worth the price overall, the items look like much better quality in the pictures.

11 December 2023
Unprompted review
Rated 1 out of 5 stars

A Few Difficulties

It would be great if you could actually get in touch with their customer services department. They don't want anything to do with you once they've got your money.

1 December 2023
Unprompted review
Rated 3 out of 5 stars

Once was enough

I bought this as a one off, only useful thing i got was a pop. 2 lego figures 2 pictures a pencil and pencil case, a bag, a book of stickers and what can only be described as a kinder surprise toy. My main gripe is i dont think i received enough, i used a code for 2 extra items on an 8-12 item box. Was ok for a one off bit of fun but wouldnt bother again.

24 July 2023
Unprompted review
Rated 5 out of 5 stars

It was amazing

It was amazing I was skeptical of getting a mystery box because you never know if you’re gonna get your moneys worth and I definitely got that and more it was great to see and I’ll definitely be getting more in the future

23 June 2023
Unprompted review

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