Very good customer service at the smoke Mart brickworks, the store was spotless and well organised, offered a great Varity in products, I'm very keen to come back explore more options! #retailhero
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smokemart Meadow Springs Usually gothere on a Sunday or Monday. The manager who does every Monday is always helpful and friendly. The other 2 who work Sundays are also friendly and lovely to chat... See more
Company replied
Smokemart Bunbury centrepoint: The ladies there are so lovely and really know what they are talking about! Always going above and beyond for customers
Company replied
Bunbury centrepoint: The store is so small but set up beautifully and the ladies in there always go above and beyond and they are so kind, will shop here again
Company replied
Company details
Written by the company
Australia's largest & most trusted tobacconist since 1988, with over 275+ locations Australia-wide offering 2-hour Same Day Delivery and Click & Collect.
Contact info
Australia
- smokemart.com.au
4.5
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Innisfail smgb
Innisfail smgb, got some awesome halloween goodies, the girls are helpful and great at upselling😂
9 October 2025
Unprompted review
Reply from Smokemart
Hey Trent, Thank you for taking the time to leave a 5-star review! We're so glad to hear the team was accommodating and helped you score some cool goodies! We love to hear that our customers love our products just as much as we do!
Smokemart Kurri Kurri, Great store and service
As soon as I enter the store I am greeted with a smile and a nice welcome from the lovely staff and they offer their time to help find that perfect gift and if they don't have the item they are happy to try to find it at other stores or online and they also try to offer different gift ideas, which I feel is a great service especially when you leave it to the last minute. I do recommend Smokemart Kurri Kurri as an option for tobacco products and gift ideas..
7 October 2025
Unprompted review
Reply from Smokemart
Hi Matt, thank you for taking the time to leave a 5-star detailed review! We're enthused to hear of your experience in our Kurri Kurri store and how accommodating the team is :) we will be sure to pass your kind words onto them!
The girls at Glendale are always…
The girls at Glendale are always helpful when I need to buy the cheapest smokes! They are always happy to check out the cheapest way for me to purchase!
10 October 2025
Unprompted review
Reply from Smokemart
Hi Eve, thank you for taking the time to leave a 5-star review! We are so delighted to hear that the team at Glendale is always looking after you, this is what we strive for :)
Amazing Customer Service
Very good customer service at the smoke Mart brickworks, the store was spotless and well organised, offered a great Varity in products, I'm very keen to come back explore more options! #retailhero
9 October 2025
Unprompted review
Reply from Smokemart
Hello Jarrad, we are so pleased to hear of your experience in our Brickworks store, from the presentation down to the products! We're keen to see you again in store soon!
Outstanding Service from Tina at Smokemart!
I had such a fantastic experience at Smokemart (Seacrest shopping centre Geraldton) thanks to Tina! From the moment I walked in, she greeted me with a warm smile and genuine enthusiasm. Her product knowledge was impressive. I’ll definitely be returning because of her! ⭐️☺️
6 October 2025
Unprompted review
Reply from Smokemart
Hi Daniella, thank you for taking the time to leave a 5-star review! and thank you for your kind words about Tina! we will be sure to pass this onto the team at Wandina :)
Karratha WA
Karratha WA
Service was incredible, friendly and polite staff. Store was extremely tidy and they had a great range of products in stock.
8 October 2025
Unprompted review
Reply from Smokemart
Hi Layla, thank you for taking the time to leave a 5-star review! We're delighted to hear of your experience at our Karratha store :) These store standards are what we strive for!
Smokemart Karratha WA
Smokemart Karratha WA, super friendly staff. They have a great range of products and stock.
7 October 2025
Unprompted review
Reply from Smokemart
Hi Taylor, thank you for taking the time to leave a 5-star review! we're so happy to hear of your experience with the team and with the products, we hope to see you again soon :)
Smoke mart Karratha
Smoke mart Karratha, great customer service, great selections
7 October 2025
Unprompted review
Reply from Smokemart
Hi S j, thank you for taking the time to leave a 5-star review and thank you for your kind words, we are thrilled to hear that you have had a positive experience while shopping at our Karratha store :)
Smokemart Meadow Springs
Smokemart Meadow Springs
Usually gothere on a Sunday or Monday. The manager who does every Monday is always helpful and friendly. The other 2 who work Sundays are also friendly and lovely to chat with... young girl with dark hair and the hippie lady... They are always super friendly and have welcoming vibes in the store.
28 September 2025
Unprompted review
Reply from Smokemart
Hello Jess, thank you for taking the time to leave a review! We are so glad to hear that you have such a lovely experience in our Meadow Springs store. We will be sure to pass your kind words onto the team!
The Deni team are super friendly and…
The Deni team are super friendly and helpful!
5 October 2025
Unprompted review
Reply from Smokemart
Hi Likarra, thank you for taking the time to leave a 5-star review! We're so thrilled to hear the team at Deniliquin were positively accommodating during your visit! We will be sure to pass this onto the team :)
Smokemart Marketplace Mount Gambier-…
Smokemart Marketplace Mount Gambier- staff are always so friendly and helpful, particularly one girl Taliah or Tahlia. She is always so bubbly and happy. Goes above and beyond and answers any questions
4 October 2025
Unprompted review
Reply from Smokemart
Hi Kelsey, thank you for taking the time to leave a 5-star review, we're so happy to hear of your positive experience with the team at Mount Gambier, we will be sure to pass your kind words onto the team :)
I was greeted as soon as I walked into…
I was greeted as soon as I walked into the Glenorchy central store. Indi and Tiff were extremely helpful with a gift I was looking for. Thank you for making my shopping experience good.
17 September 2025
Unprompted review
Reply from Smokemart
Hi Montanna, thank you for taking the time to leave a 5-star review! we're so pleased to hear the staff were helpful with finding a gift, we hope you love it! thank you for supporting SMGB :)
Gateway store- great customer service
I left a review on giftbox aswell but i think they deserve 2 reviews they really went above and beyond to help me find a gift for my sons 18th birthday
4 October 2025
Unprompted review
Reply from Smokemart
Hello, thank you for leaving a 5-star review! We're so happy to hear the staff was so accommodating in finding a gift, we hope he loves it! Thank you for your kindness in leaving two reviews, we hope to see you again soon :)
Great shop and lovely staff and great…
Great shop and lovely staff and great products can't recommend more then I want
3 October 2025
Unprompted review
Reply from Smokemart
Hi Tara, thank you for taking the time to leave a five-star review and thank you for your kind words, we are thrilled to hear that you have had a positive experience from the staff to the products!
Smokemart Mareeba
Smokemart Mareeba is always filled with happy, friendly staff ready to help when needed. It’s always clean and always has the cigarettes I need for a fair price, wouldn’t go anywhere else :)
2 October 2025
Unprompted review
Reply from Smokemart
Hi Chellsea, thank you for taking the time to leave a 5-star review :) We are so pleased to hear the Mareeba store standards and pricing are exceptional as well as the team! thank you for supporting Smokemart :)
Ladies at Dogswamp
Ladies at Dogswamp, always smiling and will know what I want before I get to the counter. Best customer service ever!
2 October 2025
Unprompted review
Reply from Smokemart
Hello, thank you for taking the time to leave a review :) We are so pleased to hear that the team is so accommodating for you, and that they remember your order! This is the service we strive to provide!
Smokemart sorell
Went into Smokemart Sorell today to do some Christmas shopping and was very impressed with the giftbox options! Very thankful to the girls for being so helpful, will be back!
2 October 2025
Unprompted review
Reply from Smokemart
Hi Ange, thanks for taking the time to leave us a 5-star review,
We love to hear that our customers love our products as much as we do! and we are so happy to hear that the team was so accommodating! We'll see you soon! :)
Smokemart Gawler is amazing
Smokemart Gawler is amazing. The customer service is 10/10. Very helpful and very kind
1 October 2025
Unprompted review
Reply from Smokemart
Hi Anni, thank you for taking the time to leave a five-star review and thank you for your kind words, we are thrilled to hear that you have had a positive experience while shopping in our SMGB Gawler store :)
Staff are very friendly
Smoke mart New Norfolk store.
Very friendly service with a smile.
1 October 2025
Unprompted review
Reply from Smokemart
Hi Jay, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with our New Norfolk store! We will be sure to pass your kind words onto them :)
Smokemart Sorell
The staff at Smokemart Sorell are super helpful! Not only a great store set up but lots of good products and different ranges for everyone!
30 September 2025
Unprompted review
Reply from Smokemart
Hi Stevie, thanks for taking the time to leave us a five-star review!
We are so glad to hear of your positive experience while in our Sorell store! We love to hear that our customers love our products as much as we do. I will be sure to pass your kind words onto the team!
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