Smokeday Reviews 

479
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping, noting that packages arrive within just a few days and are wrapped securely. People also love the massive selection of items, emphasizing the outstanding product quality and the friendly, responsive customer support team. Buyers often mention how exceptionally easy the website is to use when placing their new orders. Some reviewers were not happy with receiving broken items or experiencing unexpected product defects during use. A small group of consumers also mentioned frustrating delivery situations, unhelpful responses, or experiencing difficulties getting proper replacements and refunds.

What people talk about most

Product

Consumers find product to be positive, highlighting that the items are super cute, work very well, and arrive... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are well-made,... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses, helpful interactions, and... See more

Order

Users describe positive interactions with order processes, frequently highlighting fast shipping, easy... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm always apprehensive about trying a new vendor but Smoke Day exceed my expectations. Ordering = easy Customer service = answered my questions, just be patient. Communication = I knew eve... See more

Rated 5 out of 5 stars

We ordered a glass bowl, and were disappointed when it arrived broken. It's not exactly their fault, but it also seemed unwise to have shipped it in an envelope (with a ton of bubble wrap) rather than... See more

Rated 5 out of 5 stars

10/10!!! LOVE the piece, super cute & works very well. arrived quickly, amazing price!! great first time experience. i had some difficulty with applying a discount code to my order and the incredible... See more

Rated 5 out of 5 stars

Second time ordering from you guys, and I'm super happy with my purchase!!!! Thanks for offering beautiful and well-made bongs, perfect quality and coolest design, and in very affordable prices, you... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

479 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(479)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service is great

It was shipped fast and got here safe. My piece I ordered came without an accessory that was in the description. Customer service was on point and I got the accessory and got to keep the extra.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

My initial review of this company…

My initial review of this company would’ve been negative, as a first time customer I was shipped the wrong product.

However, John from Customer Relations emailed me once I decided to ship the wrong product back.

He advised me not only that I could keep the wrong product no charge, and my original order had shipped that day (received in Canada 2 days later).

I’m now the proud owner of 2 bongs for the price of my inconvenience. Well done and great customer service. 👏👏👏👌✌️

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Best company ever!

I don't know how many times over the years I've ordered from this company but every time the products are super high quality at crazy cheap prices with fast free shipping!!!

13 April 2025
Unprompted review
Rated 1 out of 5 stars

Bought a mystery box that claimed to…

Bought a mystery box that claimed to have a value of $150 and what I received equates to a value of about $30. I paid $50 to receive less than $30 of product. Dont trust any mystery box, I’d even say don’t trust any product from smoke day.

10 April 2025
Unprompted review
Rated 4 out of 5 stars

SmokeDay provided a complete refund

I ordered a BOGO but only received 1 item. It took several days for customer service to agree to send the missing item, and only after I sent a picture of the shipping label which clearly showed only 1 item shipped. If I could find this info, why couldn't they? I also got incorrect shipping info that item had been delivered when it wasn't actually delivered until the following day.

And if that weren't enough, neither item is usable. On the first item, the neck is incorrectly angled over the bowl which means your face is directly over the flame when lighting. On the second item, there's a blockage somewhere between the bowl and the end of the neck making it almost impossible to draw.

TOTAL waste of my money and time plus lots of frustration. Do NOT recommend

UPDATE 4/20/25
It took almost 2 weeks to resolve these issues. SmokeDay.com provided a complete refund for the unusable items and apologized for the inconvenience. I rated it at 4 stars because I'm still shopping which will is annoying.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Team!!!

I placed an order a couple days ago and it shipped super fast, the team reached out to me as I'm a first time customer and they were super nice and professional. Im excited to buy from them again!!!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Mushroom Bong

I bought the Mushroom, glow in the dark bong and the first time they forgot the banger, and there was some damage to the mushrooms and paint, however I got replacements in a short period of time and they were very nice and quick in the emails too! Highly recommend and I can’t wait to buy more! The second bong was in much better condition!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

The pipe !!!

I was looking for a specific pipe and found it on Smokeday.com The pipe was a sherlock holms and has a large bowl with a flat bottom. This will be my 3rd one so I hope I don't brake this one. But just in case could you order more please.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

First time online order/customer

First time buying glass online and was extremely anxious from horror stories from homies. The packing of both the prices that came were incredibly wrapped in a way only crushing the package would break it. Will forever order through here. Great price, perfect quality from order to deliver.

After having some time to actually experience the bong and dab rig I order I am beyond pleased. I will be a customer for life :) <3

19 March 2025
Unprompted review
Rated 5 out of 5 stars

It's heavy

It's heavy. The design is on the outside and is textured so it feels like a grip on the piece so it wont be dropped easily. I replace a cheech piece i had for 3 years with this one and I am happy with the trade.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Smokeday really came through for me

Smokeday really came through for me. They provided great service. It was convenient and the shipping took no time at all.
I am really enjoying my seahorse Pro Plus limited edition.
Thanks Smokeday 🙏
😊
Chad

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Smoker for life here

Smoker for life here! First off, I want to thank Mr. Anderson, for my first purchase! All my smoking gear came super nicely packed! I'm Extremely Happy with the whole experience. Everything from reaching out to me before and after receiving my items and giving me a heads up on everything!
Even all my tracking info as well. I couldn't have been more pleased.Thank you. I'm about to order some more Gear right now! I am and still are HIGHLY satisfied lol Thanks again Mike and everyone at Smoke Day!! Sincerely Jeff

4 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look