Smokea’s selection gives me the kid-in-a-candy-store feeling every time. My water pipe got here in four days bubble-wrapped like a VIP, and it hits like a dream. They shorted me one packet of Raw Blac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The design on the cans changed, therefore I wasn’t sure that I received the same product that I ordered. The product was in fact the same by the nutrition facts although I see that instead of being ca... See more
Solid go-to for glass and papers. Usually ships quick—last order was at my door in three days—but one piece had a tiny chip. Customer service swapped it fast, so I’d still recommend them. Good prices,... See more
Company replied
Everything I've ordered here has gotten to me fine within about a week each time. All of the products have been great except for two recent ones, but other than those I love the options and prices her... See more
Company replied
Company details
Written by the company
Smokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
Contact info
1051 Liberty Industrial Dr, 63366, O Fallon, United States
- support@smokea.com
- smokea.com
4.1
Great
698 reviews
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SMOKEA
Thank you for the great review! We’re glad you’re enjoying it and that it delivers just the way it should. We appreciate your business and hope to see you back again.
Very solid products
19 October 2025
Reply from SMOKEA
Thank you for the 5 stars! We’re glad you’re happy with the products and truly appreciate you shopping with SMOKEA. Hope to see you back again soon.
YOU HAVEN'T EVEN SHIPPED MY ORDER YET
YOU HAVEN'T EVEN SHIPPED MY ORDER YET! ITS BEEN MORE THAN A WEEK! NO UPDATES! NO WORD! I WILL NEVER ORDER FROM YOU AGAIN!
17 October 2025
Reply from SMOKEA
Unfortunately, your order was part of a small group affected by a temporary fulfillment error during that time period. A notice regarding this issue was posted on our site and visible at that time. Once the issue was identified, the order was cancelled and a full refund was issued.
Reply from SMOKEA
We appreciate the awesome review! Glad you’re loving the products and that our team delivered great service. Thanks for your support — we look forward to your next order.
Gets me my stuff
Gets me my stuff, it is satisfactory. I didn't like the shrooms vape but everything else is good
18 October 2025
Reply from SMOKEA
Thanks for the great feedback! We’re glad most of your order worked out well and appreciate you giving us a try. If you ever need assistance with anything, we’re here to help.
Reply from SMOKEA
We’re glad to hear you’re loving your new bong! Thanks for the kind words about our service as well. We truly appreciate your support and look forward to serving you again.
Reply from SMOKEA
Forest, thanks for the review! We’re happy to hear your order arrived fast and met your expectations. We appreciate you shopping with us and hope to serve you again soon.
Reply from SMOKEA
Abraham, thank you for the 5 stars and the kind words! We truly appreciate you taking the time to leave a review and are glad you had an excellent experience with us.
If you are hesitant over the price…
If you are hesitant over the price don’t be i am over happy with my purchase smooth pull
11 October 2025
Reply from SMOKEA
Thank you for the great feedback! We’re glad you’re happy with your purchase and that it delivered a smooth experience. We appreciate you trusting us and sharing your thoughts with others.
but from somewhere else
They have no conflict resolution skills because the company is money hungry and will take any dollar they can get. Their support team is horrendous and extremely unhelpful. The worst costumer service i’ve ever had.
17 October 2025
Unprompted review
Reply from SMOKEA
We’re sorry to read this. We take customer service seriously and always aim to resolve issues fairly and professionally.
Unfortunately, we’re unable to locate any recent support communication or order information associated with this review. If you’re willing to share your order number or reach out directly to our support team, we’d be happy to review the situation and see how we can help.
The price was outstanding and it…
The price was outstanding and it arrived very fast.
18 October 2025
Taking a very long time to be delivered
Buying experience was good. Should use a different parcel carrier it is
taking a very long time to be delivered
8 October 2025
Reply from SMOKEA
Thank you for your feedback and for your order. This shipment was sent using the international service selected at checkout, which carries an estimated delivery window of up to 21 business days.
According to the carrier tracking, the package was delivered within that timeframe. International transit times can vary depending on customs processing and local carrier handling.
We appreciate your patience and are glad to hear the buying experience itself was positive.
Product was exactly what I expected and…
Product was exactly what I expected and wanted with no delays
16 October 2025
Processing and shipping is always super…
Processing and shipping is always super fast.
16 October 2025
Everything is just wonderful and just a…
Everything is just wonderful and just a grate company to deal with
17 October 2025
Fast and exactly what I wanted
7 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.