Great service, this is not the first time I have ordered, my go to wood merchant. It will be better when the website is updated so I only have to enter my bank details once.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Over the course of this year I’ve ordered several different products from Smiths on multiple occasions. Every time, without fail, the goods have been excellent and their customer service is second to... See more
Company replied
Having first checked that the goods could be delivered within 2 days for a time critical use, the order was placed. When the goods did not arrive I chased up with Smiths. The manager repeatedly chased... See more
Company replied
The original delivery was scheduled for 3 working days with a weekend in between. It actually arrived the next working day after ordering.
Company replied
Company details
Written by the company
A Timber Merchant You Can Trust! Smiths Timber Merchants Ltd based in Newark has been established since 1862, specialising in selling timber and other building material. We offer free local delivery with no minimum order amount! We’ll deliver your order just where you want it! straight to your home, or to a neighbour, whatever’s easiest for you. Just let us know when you order. (Excludes 60L Compost, 20L Top Soil, 50L Bark & 40L Farmyard Manure) Need things cut to size, no problem. We have a workshop on site to get it right for the job. You can place your order online, have us approve it and either collect or get it delivered. We Also offer mail order on some of our fantastic products. Simple and efficient. Get started today!"
Contact info
Appleton Gate, NG24 1LJ, Newark, United Kingdom
- 01636702573
- tom@smithstimber.co.uk
- smithstimber.co.uk
4.6
Excellent
76 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt service
The original delivery was scheduled for 3 working days with a weekend in between. It actually arrived the next working day after ordering.
29 October 2025
Reply from smithstimber.co.uk
Thank you for your review.
We appreciate your custom and business.
Fantastic prices & delivery service
Fantastic prices, excellent service, fast delivery.
27 October 2025
Reply from smithstimber.co.uk
Thank you for your review.
We appreciate your custom and business.
Great service
Great service, this is not the first time I have ordered, my go to wood merchant.
It will be better when the website is updated so I only have to enter my bank details once.
28 October 2025
Reply from smithstimber.co.uk
Thank you for your review.
We value your feedback and have taken onboard your comments to improve our website going forward.
We appreciate your custom and business.
Good communication
Easy website to manouvere. Clear communication re delivery. Speedy delivery.
26 October 2025
Reply from smithstimber.co.uk
Thank you for your review.
We appreciate your custom and business.
Excellent service as ever
Excellent service as ever. Promptly sorted and delivery as requested. Very happy customer!
25 October 2025
Reply from smithstimber.co.uk
Thank you for your review.
We appreciate your custom and business.
Great service as per usual
25 October 2025
Reply from smithstimber.co.uk
Thank you for your review.
We appreciate your custom and business.
Easy to order and delivery went smoothly
26 September 2025
Reply from smithstimber.co.uk
Thank you for your review.
We appreciate your custom and business.
Reply from smithstimber.co.uk
Thank you for your review.
We appreciate your custom and business.
Brilliant place
Brilliant place, proper old school merchants, got everything, good prices and good service
24 September 2025
Reply from smithstimber.co.uk
Thank you for your review.
We apricate your Custom and Business.
Great service and delivery.
25 September 2025
Reply from smithstimber.co.uk
Thank you for your review. We appreciated your custom and business
A real pleasure to deal with
Easy ordering on their website. Good comms from the website after placing the order.
Friendly efficient staff on every visit.
Good product availability and high quality materials
25 September 2025
Reply from smithstimber.co.uk
Thank you for your review. We appreciated your custom and business
Great customer service and price
Great customer service and price - it's great to be able to support a local company worthy of my patronage. Top marks!
24 September 2025
Reply from smithstimber.co.uk
Thank you for your review. We appreciated your custom and business
Consistent and customer focused service
Consistent and customer focused service. Always willing to help with advice and assistance.
25 August 2025
Reply from smithstimber.co.uk
Thank you for your review. We appreciated your custom and business
delivery charge was prohibitive at ten…
delivery charge was prohibitive at ten times the cost of the item
26 August 2025
Reply from smithstimber.co.uk
Thank you for your review.
We appreciate you feedback and value your comments.
We will use this to improve our services going forward.
Always happy with the service from…
Always happy with the service from ordering to delivery . Highly recommended 👌
25 August 2025
Reply from smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Amazing company so rare these days to…
Amazing company so rare these days to actually get what you want when you need it!! Left instructions in an email to where I wanted the panels putting and hey presto there they were! On time! No problem!! Will use this company again no question excellent
25 August 2025
Reply from smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Always superb products and service
Over the course of this year I’ve ordered several different products from Smiths on multiple occasions. Every time, without fail, the goods have been excellent and their customer service is second to none - even when I messed an order up they were so helpful in putting it right.
I can’t rate this small, family run business highly enough.
8 August 2025
Unprompted review
Reply from smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Free local delivery!
Super, friendly service with free local delivery even for my small order. Delivered early on the specified day. Will definitely use again!
27 July 2025
Reply from smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
Reply from smithstimber.co.uk
Thank you for your review.
We appreciated your custom and business
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.