Smiths Financial Solutions Ltd Reviews 

269
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for being extremely helpful, professional, and consistently responsive throughout the entire mortgage application journey. People note that communication is first-class, with knowledgeable advisors taking the time to explain every detail clearly and patiently. Some reviewers were happy with the efficient handling of complex financial situations and unique customer cases. Clients also mentioned that quick responses, proactive guidance, and prompt mortgage offers successfully turned a stressful experience into a smooth process. Buyers appreciated the reassuring support that made everything simple and straightforward from start to finish.

What people talk about most

Staff

Clients share satisfaction regarding the staff, highlighting exceptional service, clear guidance, and... See more

Service

Reviewers express immense satisfaction with the exceptional service, highlighting that professionals are... See more

Customer service

Customers expressed great satisfaction with customer service, consistently praising the team for being... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast answers, prompt... See more

User experience

People report positive experiences with user experience, noting that staff provided clear guidance and kept... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Smiths Financial Solutions was one of the best decisions we made as first-time buyers. We recommend Luke Platt without hesitation! He truly cares for his clients, he is professional, ve... See more

Rated 5 out of 5 stars

We first found these lovely people on the Shared Ownership Facebook group, after seeing tons of people recommend them. We had a great experience, fantastic communication and sorted everything as quick... See more

Rated 5 out of 5 stars

Rich was so knowledgable and brilliant in helping us get our 1st mortgage. We had a bit of a hiccup with our first high street lender and past issues, but Rich was super calm and quick in finding anot... See more

Rated 5 out of 5 stars

The service we have received throughout has been outstanding. Our situation was a little more complex than your average remortgage and Richard worked tirelessly to find a solution that worked for us.... See more


Company details

  1. Mortgage Broker
  2. also in
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Income Protection Insurance Company
  6. Insurance Broker
  7. Life Insurance Agency

Written by the company

Mortgages & Protection made simple. We have access to a comprehensive list of lenders to ensure that we find the best deal for you. We specialise in all types of Residential Mortgages, including Adverse Credit, First Time Buyers, Re-mortgages and Shared Ownership. We also cover all types of Buy to Let Mortgages, including First Time Landlords, Limited Company and HMO's.


Contact info

5.0

Excellent

TrustScore 5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(269)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Great service from Richard Neilson at Smiths Financial. Efficient, responsive and knowledgeable. Managed to get the mortgage offer issued within 8 days from application. Highly recommended!

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Mortgage services

Richard has helped us gain a mortgage, he has been helpful and supportive from the very beginning, he is responsive and goes out of his way to ensure a smooth process, there were times when I genuinely thought it was not going to be possible but Richard pulled it out the bag and we couldn't be more grateful! I would highly recommend Smiths Financial services.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

First time buyers - Mortgage offer within a week! :)

Rich was fantastic and would highly recommend. He went above and beyond and his communication was second to none. He is extremely informative and helpful. After seeing brilliant reviews and recommendations about Rich we went ahead and so pleased we did. He made us feel like no question was silly and talked us through everything every step of the way!
5 star service 🌟🌟🌟🌟🌟

12 April 2024
Unprompted review
Rated 5 out of 5 stars

I contacted Smiths Financial Solutions to find a mortgage on a retirement property

I contacted Smiths Financial Solutions because i was trying to purchase a retirement property and I had been turned down by my initial mortgage company due to the age restriction on the property. It turned out that the majority of mainstream lenders will not lend on any property with an age restriction.
Richard took down all my details and the property details and managed to find 2 lenders who would lend on a retirement property, he took care of all the paperwork to apply for the loan and liaised with me at every point.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service and support

Outstanding service and support. Richard has been amazing from start to finish. As first time buyers we were anxious about the whole process but Richard put our minds at ease and answered any questions we had. We strongly recommend!

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service and support

No words to describe how good was the service we received. I can say that our case was out of what should be the standard and normal process to buy a house in a Shared Ownership Scheme but Luke was outstanding dealing with, always available and providing quick solutions for each requirement. They have a deep knowledge on the market and practices, and we received a very good support from him as a first-time buyers. We strongly recommend Smiths!

28 February 2024
Unprompted review
Rated 5 out of 5 stars

I can't recommend Richard and Smiths enough!

I can't recommend Richard and Smiths Financials enough. Richard was always avaliable to answer any questions at ANY time of the day, ensuring that we always knew and understood what was happening at every stage of the buying process.

Through his dedication and proficiency we were issued our offer within 12 days which is excellent. We were so impressed that we recommended Richard to two friends who have also had a nearly identical experience and outcome.

My partner and I thank Richard for guiding us through the process of buying our first home, and we'll certainly go back to them in the future if we have need of financial services.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service. Would recommend

Richard was free any time of the day or night on some occasions, to answer any questions we had during our journey with him. We were first time buyers and had a lot of questions, all of which were answered by Richard, which helped us understand the whole process which can be quite daunting.

I would totally recommend Richard to anyone. A nice chap who’s good at what he does

Thank you for walking us through the whole process from the start to the very ending!

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend! Our broker Richard was very helpful and answered all of our questions. Everything was handled so much quicker than we thought as well. They also were able to recommend solicitors and places for surveys as well which was handy.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Perfect for any buyers

Smiths Financials were recommended by a friend and they have been perfect for us as first time buyers.

They have been incredibly supportive and crystal clear at every step of the process explaining in detail different options and providing great advice.

They helped us secure a official mortgage offer within 10 days of engaging them and have been in constant contact at every point to assist us with any questions through the process.

I am grateful to them and highly recommend.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Smith’s Financial Solutions & Luke are Amazing!

We worked with Luke at the team at Smiths Financial Solutions Ltd and was very supportive, kind, funny and helpful with our whole process. Luke had great knowledge with any questions we asked and worked very switftly and accommodating for us as we both were very busy and work shift rotas so Luke worked around that for us which was extremely helpful. The company too work fast and very efficient and could not say a bad word about the company.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Richard from Smiths Financial Solutions…

Richard from Smiths Financial Solutions Ltd has been absoultey amazing! He is professional, understanding, super intelligent and knows how the entire process works inside-out. He's been a tremendous help and I would recommend him in a heartbeat, especially if you're considering shared ownership or are a first-time buyer. Super grateful for his help and highly recommend Smiths!

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I highly recommend Smiths Financial to anybody! As a first time buyer with my boyfriend, it's quite overwhelming with the process of buying a house. Richard has been amazing from the very beginning and we couldn't be more thankful for him. He took the time to call us at a time that suited (usually out of working hours) and made sure we understood everything before continuing.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Richard is the go-to mortgage broker

Richard was my mortgage broker who was suggested by many others in a group for share to buy. He is efficient; got the DIP within a day and submitted my mortgage application shortly after that. My case was not very simple but he took the time to understand all the points. There was no follow-up questions by the lender on the documents that he submitted. He was always available to answer my questions and he worked extra miles to help me to get lower interest rate.
thank you Richard for your help.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Paul helped me arrange my equity release, he was very professional and efficient, explained everything in detail that was easy to understand. Would highly recommend Paul as everything was so smooth and completion was within a few weeks. Thank you Paul

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Happy First Time Buyer

I highly recommend Smiths Financial Solutions for their services and professionalism.
Richard has been very helpful from the initial assessment all the way to the legal completion. He listened and understood my financial needs and goals, as well as providing me with the guidance that was suitable to my budget. I found his advice clear and practical. He had an approachable manner at all times, and this has made such a big difference throughout the buying process.

18 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look