Smithersofstamford Reviews 31

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I’ve been searching all over London for furniture and vintage pieces, and eventually came across Smithers in Shoreditch. Ended up buying a beautiful blue neon sigh, a real vintage one from around t... See more

Company replied

Rated 5 out of 5 stars

Beautiful Custom Neon Sign We ordered a custom pink LED neon sign for our granddaughter’s bedroom here in London and absolutely love it. It was made specially for her birthday, arrived in roughly t... See more

Rated 5 out of 5 stars

I ordered a Spider-Man pinball table from the UK to the U.S., and I was genuinely blown away by how professional the whole process was. These guys don’t mess around, everything was crated to perfe... See more

Company replied

Rated 5 out of 5 stars

I spent weeks trying to find a decent neon sign for my salon. Tried a couple of other companies first and honestly the quality was awful – flimsy acrylic, lights flickering, and one even turned up... See more

Company replied

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4.1

Great

TrustScore 4 out of 5

31 reviews

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Rated 5 out of 5 stars

ordered a bunch of gifts and a few…

ordered a bunch of gifts and a few vintage games from this shop Everything showed up in great shape, packed nicely, and arrived in a week. I’ve got all my goodies lined up for Christmas now and couldn’t be happier. smooth experience.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with the communication…

Very impressed with the communication from start to finish. We ordered a custom item made to order, it took around 8 weeks to build and about 2 weeks for delivery, which is exactly what they told us.

The item is absolutely phenomenal. This company Smithers really can make things! I’ll definitely be ordering more.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had a really good experience with…

I’ve had a really good experience with Smithers. Delivery was fast and everything arrived well packed. Communication by email was fantastic, every question was answered quickly and clearly. The product quality is awesome and exactly what I was hoping for. I’ll definitely be back for more.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

I had a real glass neon sign made by…

I had a real glass neon sign made by this company and the attention to detail was excellent. Very impressed with the quality and communication throughout. I’ll definitely be ordering for our business again. Thanks.

15 July 2025
Unprompted review
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Reply from Smithersofstamford

Hello Alex and thanks for the kind review on the bespoke neon sign we made from you. See you again soon

Rated 5 out of 5 stars

I’ve been searching all over London for…

I’ve been searching all over London for furniture and vintage pieces, and eventually came across Smithers in Shoreditch. Ended up buying a beautiful blue neon sigh, a real vintage one from around the 1950s (as Nick explained). The price was fair quality is spot on, and sing looks pristine after their restoration work.

Customer service was great too. Proper friendly, helpful, and they actually know their stuff instead of giving scripted answers. Really pleased with the purchase and the experience overall. Happy to recommend them

31 October 2025
Unprompted review
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Reply from Smithersofstamford

hi thank you for your kind review on our neon sign, we hope too see you real soon best wishes Smithers

Rated 5 out of 5 stars

Beautiful Custom Neon Sign

Beautiful Custom Neon Sign

We ordered a custom pink LED neon sign for our granddaughter’s bedroom here in London and absolutely love it. It was made specially for her birthday, arrived in roughly two weeks, and the quality is outstanding. It gives off a gorgeous glow and she was over the moon with it. Brilliant service from start to finish – thank you

1 November 2025
Unprompted review
Rated 5 out of 5 stars

I’m in Texas and ordered a life size…

I’m in Texas and ordered a life size gold plated skeleton from Smithers. I was a little nervous about shipping something that crazy all the way here, but honestly, these guys are absolute professionals. It didn’t just turn up in a box it arrived in a wooden crate that looked like a mini coffin, and I loved it.

The attention to detail was insane. They even had a little spirit level attached so you could tell if the crate had been dropped during shipping. Who does that? Only people who truly care about their products.

Everything arrived perfect and exactly how they promised. If you want something unique and conversation-worthy, Smithers is the place. I’ll definitely be ordering again

20 October 2025
Unprompted review
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Reply from Smithersofstamford

hi we are happy the ornament got to you ok, see you again real. soon

Rated 5 out of 5 stars

Really happy with the service from this…

Really happy with the service from this company. They kept me updated on my order, delivery was fast, and the whole process was a great shopping experience all around. Thank you. I’ll definitely be ordering again in the future.

13 October 2025
Unprompted review
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Reply from Smithersofstamford

Hi Ryan thank you for your review

Rated 5 out of 5 stars

Best purchase!

We purchased a carved wooden letter “A” from Smithers and honestly couldn’t be happier. The piece is beautifully made from reclaimed wood and looks fantastic on the wall. The attention to detail is amazing — you can tell it’s been properly crafted, not mass-produced.

Delivery was fast, communication was excellent, and the whole experience felt smooth and professional. I’ll definitely be recommending this company. Thank you!

1 October 2025
Unprompted review
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Reply from Smithersofstamford

Hi thank you for your review we aim to please everyone

Rated 5 out of 5 stars

I found the best seller

I spent weeks trying to find a decent neon sign for my salon. Tried a couple of other companies first and honestly the quality was awful – flimsy acrylic, lights flickering, and one even turned up with scratches.

Found Smithers by chance on Google and the difference was night and day. The design options were brilliant, communication was quick, and the sign they made for me is stunning. Proper bright, clean finish, and feels like it’s built to last.

It’s easily the best neon sign I’ve ever bought. Looks amazing in the shop window and customers mention it all the time. I’ll definitely be ordering another one soon. Highly recommend

1 October 2025
Unprompted review
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Reply from Smithersofstamford

Hi pm, thank you for your review on the custom sign we made for you

Rated 5 out of 5 stars

We had had a apothecary cabinet made…

We had had a apothecary cabinet made from smithers, the finished project was high end quality. This besoke piece took them 8 weeks to complete the task. we are a office in London and will be using them again.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!!!

3 October 2025
Unprompted review
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Reply from Smithersofstamford

Hi DreaminChanel,

We’re very familiar with who you are, this review isn’t from a customer but from a company we previously worked with called Ranker’s Paradise. We exchanged £10,000 worth of SEO work with them, which unfortunately resulted in a major loss of traffic to our website (around 50%). After our genuine negative review of their poor service last week, this appears to be a retaliation.

To be clear, you have never purchased any of our products or used our interior design services. Smithers of Stamford is a long-standing design brand that’s worked with clients such as Tiffany & Co., Starbucks, and Sotheby’s and we take pride in our reputation for quality and professionalism.

We’ve reported this review to Trustpilot as fraudulent and will continue to protect our business from false feedback.

Kind regards,
Nick Smith
Founder, Smithers

Rated 5 out of 5 stars

Absolutely Flawless Service – Pinball Shipped with Care & Precision

I ordered a Spider-Man pinball table from the UK to the U.S., and I was genuinely blown away by how professional the whole process was. These guys don’t mess around, everything was crated to perfection, and they even added a spirit level to the case with an impact indicator to detect drops. Who does that?! Total peace of mind.

The table arrived in flawless condition, and the quality was even better than expected. Fully insured, properly packed, zero stress. I’ve bought big-ticket custom furniture internationally before and it’s always a gamble, this felt more like dealing with a high-end logistics company than a furniture brand.

Highly recommend Smithers if you want something bespoke-made and done properly. 10/10 from me.

1 June 2025
Unprompted review
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Reply from Smithersofstamford

thank you for your positive review, we do miss the Spiderman pinball table, I hope it will bring joy for your business in the USA. We hope to see you again soon for some bespoke and custom furniture Best wishes Smithers team

Rated 5 out of 5 stars

Bought a set of 3 climbing men great…

Bought a set of 3 climbing men great communication fast postage highly recommend these guys

19 July 2024
Unprompted review
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Reply from Smithersofstamford

Hi and thank you for your positive review on our retro ornament the climbing men, we hope too see you again soon best wishes smithers

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. I had to return one thing because as always, I didn't check the measurements before ordering and the bar stool is bigger than I expected. My email was dealt with so quickly. They sorted out the return process very efficiently. I would definitely shop again

12 July 2024
Unprompted review
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Reply from Smithersofstamford

Thanks so much for your kind words!
We’re really glad we could help get the industrial bar stool collected and refunded quickly for you. Returns are never fun, but we always aim to make the process smooth, fast and stress-free – even when measurements catch us out!
It was a pleasure sorting this for you within a few days, and we’d love to welcome you back anytime. Smithers Team

Rated 5 out of 5 stars

Good service and advice given via…

Good service and advice given via emails, rapid delivery for quality goods. Would use again.

1 July 2024
Unprompted review
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Reply from Smithersofstamford

Thanks so much for the great feedback! We're really happy to hear everything went smoothly and that you were pleased with the quality and fast delivery. Our team works hard to respond quickly on email and give proper advice, so it's great to know it made a difference.
We’d love to help you again anytime, thanks for choosing Smithers!

Rated 5 out of 5 stars

I would definitely recommend Smithers for any bespoke commission projects.

This company made bespoke boardroom tables for our business concept. We have had two tables made over the years from Smithers. One table was made to look like Batman’s table and the other was a Marble effect finish. Both tables are 6 over meters long and they have took a battering over the last few years from all the meetings, but I will say they are still in very good shape. I would definitely recommend Smithers for any bespoke commission projects.

10 July 2024
Unprompted review
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Reply from Smithersofstamford

Thanks for the fantastic review! Building the Batman and marble-boardroom tables was a great experience for the workshop, and we’re delighted to hear they’re still in great condition after years of daily use. Our bespoke furniture team takes real pride in the build quality, and we always try to reply quickly so projects stay moving without delays.
Really appreciate the repeat business, and we’re always here if another commission comes up.

Rated 5 out of 5 stars

Action figures

Great customer service I brought some really nice action figures

18 May 2024
Unprompted review
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Reply from Smithersofstamford

Thanks for the great positive review! We're glad you were happy with the customer service and the action figures you purchased. Appreciate you choosing Smithers, hope to see you again soon in our retro gift store

Rated 5 out of 5 stars

purchased my 3 piece sofa…

purchased my 3 piece sofa recently.everything from the purchase to the assemble was great.the gentleman joshua did a phonemenal job and i will definitely be back again

23 May 2024
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Reply from Smithersofstamford

Thanks so much for the review! We’re really pleased you’re happy with the new 3-piece vintage-style sofa. Joshua will be chuffed to hear he got a mention — he takes a lot of pride in making sure everything is delivered, assembled and looking spot-on.
Appreciate you choosing Smithers, and you’re always welcome back any time.

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