Smiles and Smiles Reviews 

431
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally welcoming, friendly, and professional, making everyone feel completely comfortable and relaxed throughout their visits. Many consumers are also thrilled with the exceptionally high quality of the dental work, noting that their new smiles look wonderful and completely natural. However, some reviewers were not happy with durability issues, tooth damage, and unexpected problems after their dental procedures were completed. Some people noted difficulties such as treatments not lasting as long as expected or experiencing a lack of communication from management regarding complications.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professional care and amazing... See more

Quality

Reviewers highlight great satisfaction with the quality of the treatments, noting that teeth look natural,... See more

Product

Reviewers express great satisfaction and delight regarding the product, sharing that their teeth look amazing... See more

User experience

Consumers find user experience to be positive, frequently highlighting how staff members make them feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently had 2 veneers replaced and composite bonding to my top and lower teeth and can not thank Dr Joseph enough. Clearly highly skilled, Dr Joseph has taken attention to detail and my smile... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish. Nicole sat in on my consultation who was extremely helpful and knowledgeable. I had my composite bonding done at Marylebone by Dr Joseph. Dr. Joseph is extreme... See more

Company replied

Rated 5 out of 5 stars

Highly recommend all staff are professional and friendly. I love my new smile. Dr Sandra and Georgia are fantastic at their jobs and put you at ease. I really enjoyed my experience with smiles and... See more

Company replied

Rated 5 out of 5 stars

The staff were absolutely fantastic, especially Charlotte for always booking my appointments and keeping me updated. Thank you so much Dr Maja for doing my composite bonding! You were incredible pat... See more

Company replied


Company details

  1. Cosmetic Dentist
  2. also in
  3. Dental Clinic
  4. Dental Implants Periodontist
  5. Dentist
  6. Teeth Whitening Service

Written by the company

We believe that enhancing your smile should be simple. With so many options and treatments out there, it can feel overwhelming to know where to start. But at Smiles and Smiles, we make it easy. No confusing choices, no empty promises—just straightforward, expert care designed to give you the smile you’ve always wanted. Specialising in cosmetic dentistry, we combine precision, artistry, and expertise to create results our patients love. Whether you’re looking for a Hollywood-style transformation or subtle, natural enhancements, we’ll work closely with you to craft a smile that feels uniquely yours. From Composite Bonding to Aligners, Teeth Whitening, Veneers, Implants, and more, we’ve got everything you need to make that dream smile a reality.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

431 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(431)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve just had composite Bonding done…

I’ve just had composite Bonding done with smiles and smiles and I am so pleased with the results the team were great and the dentist who done my teeth was very patient with me as I was indecisive of what I wanted and she made me feel at ease and did not rush my decisions.

21 August 2024
Smiles and Smiles logo

Reply from Smiles and Smiles

Hi Daniella,

Thank you for your review. We are so happy to hear you are pleased with your results and had a great experience with us.

Rated 2 out of 5 stars

So I booked with smiles and smiles…


So I booked with smiles and smiles today for some agreed free repairs to two of my teeth, and two redos as I wasn’t happy! These two teeth that needed fixing have been fixed twice previous with this company and still feel bodged so I travelled up to London on the agreement these two would be free! London is almost 3 hours for me so this travel numerous times isn’t ideal, but I thought, benefit of the doubt I will have these FINALLY perfected today! THIRD time lucky! I turn up, to be told I have £700 to pay! I thought the receptionist was joking! I was drawn to tears being told over and over there is nothing that can be done, baring in mind I had shown him the texts with agreement proof I was told in black and white two of these teeth would be done free of charge! He then proceeded to ‘text’ the dentist which seemed odd? A lady come down eventually! I will admit she was lovely, and sorted it for me that I can have two teeth done for free! And the dentist I saw was also lovely! But the fact I had to go through this, baring in mind I’ve trusted the company three times, travelling costs, also I am self employed so I’m out of pocket before I leave! I won’t be returning again after this as it’s completely put me off!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Best in the game

Best in the game, the amount of compliments I have received saying how good my teeth look is amazing. Staff super friendly and caring. 100% recommend.

13 August 2024
Unprompted review
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Reply from Smiles and Smiles

Hi Jakub,

Thank you for your review. We are so pleased to hear you and everyone around you love your new smile!

Rated 5 out of 5 stars

Would recommend to anyone wanting…

Would recommend to anyone wanting composite bonding only issue is trying somewhere to park is a nightmare

16 August 2024
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Reply from Smiles and Smiles

Hi Carl, thanks so much for such a great review, and I apologise about the parking not being amazing.

Rated 5 out of 5 stars

Composite bonding

I had a couple of issues but spoke to the management and now I’m absolutely over the moon with how punctual and assertive the team was to make the problems I had resolved. Outstanding. And my end results, I literally wanting to cry. They are everything and more I could have dreamed of. Thankyou

15 August 2024
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Reply from Smiles and Smiles

Dear Kylie,

We are extremely happy to know we have turned your experience around and so pleased you love your new smile!

Kind regards,
Smiles and Smiles

Rated 5 out of 5 stars

Amazing experience

Amazing experience! So happy and confident with my new smile. All staff were so welcoming and especially Rodney making me feel so at ease. Would highly recommend!

14 August 2024
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Reply from Smiles and Smiles

Hi Katie,

Thank you for your 5* review. We are so pleased to hear that we have made you feel confident in your new smile!

Rated 5 out of 5 stars

Amazing experience

I am so happy with my experience from Smiles and Smiles. Rodney made me feel so comfortable when i arrived and Dr Joseph did an amazing job. My teeth look so natural and was exactly what i wanted. Thankyou guys!

5 August 2024
Unprompted review
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Reply from Smiles and Smiles

Thank you so much for your review, Bronte. We will pass this on to Dr Joseph! :)

Rated 5 out of 5 stars

Absolutely amazing!!

Absolutely amazing!!! I had my teeth recently done with the amazing Dr Joseph from start to finish he was fantastic. I had the best experience and I love my new smile. I visited the marleybone practice and the whole team with great. I would highly recommend 😊 if I could give more than 5 stars I would!!

29 July 2024
Unprompted review
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Reply from Smiles and Smiles

Hi Natasha,

Thank you so much for your review - We are so glad that your love your new smile!

Rated 5 out of 5 stars

The best in the game!!

In love with my smile!!! 8 months down and my teeth are still looking as amazing as when I left the clinic.

Having travelled from North Wales it was a big risk as I wasn’t sure how they would look but I can honestly say I would not go anywhere else.

The team were so accommodating and made me feel so at ease!

If you’re thinking about booking, do it! These guys are one in a million❤️

9 January 2024
Unprompted review
Smiles and Smiles logo

Reply from Smiles and Smiles

Thank you so much Alicia! We are so glad you love your teeth and will pass on your feedback to our dental team.

Rated 5 out of 5 stars

Amazing process from start to finish

Amazing process from start to finish, I had my teeth done on the 27/07 and since booking in there was always somebody on the end of the phone or answering my WhatsApp messages if I was unsure on something, from arriving to the clinic I felt so comfortable, then the transformation of my teeth was amazing I had Charlie as my dentist and I couldn’t thank him enough, he know I was nervous, he really tried his hardest to calm my nerves, not only do I love my smile but I really enjoyed the day there they’re all so lovely and welcoming! Definitely will be coming back!

27 July 2024
Unprompted review
Smiles and Smiles logo

Reply from Smiles and Smiles

Thank you Olivia for your lovely review. We are so pleased that you love your smile transformation and that you had a great experience with us.

Rated 5 out of 5 stars

I recently visited and I cannot speak…

I recently visited and I cannot speak highly enough about the experience. From the moment I walked in, the staff was welcoming and professional. The clinic itself is immaculate, with a modern and comfortable atmosphere that immediately puts you at ease.

My dentist is incredibly skilled and attentive. They took the time to explain every step of the procedure, ensuring I was comfortable and understood what was happening. The level of care and precision was outstanding, and I felt confident that I was in the best hands.

I was particularly impressed with the way my dentist managed to make the experience pain-free and even pleasant. Their friendly demeanor and expertise turned what could have been a stressful visit into a positive one.

I highly recommend to anyone looking for top-notch dental care. Thank you for your exceptional service!

27 July 2024
Smiles and Smiles logo

Reply from Smiles and Smiles

Thank you so much for your wonderful review, Diana. Your feedback means the world to us and we will be sure to pass it on to the dental team.

Rated 5 out of 5 stars

Smiles and smiles

Hi all, I've always been very self conscious about my smile so decided to look into getting composite bonding done at smiles and smiles after they where recommend to me by a friend, and I can honestly say it's one of the best decisions I've made. For the first time in my life I love my smile. The staff are all very friendly and helpful and were more then happy to answer any of my questions that I had. If anyone is looking for an improved smile I would 100% recommend.

20 July 2024
Unprompted review
Smiles and Smiles logo

Reply from Smiles and Smiles

Hi Benn,

Thank you for your wonderful review. We are so pleased to hear this and cant wait for you to show the world your new smile!

Rated 5 out of 5 stars

Amazing Experience ✨✨

Genuinely could not recommend this clinic more. The team, the staff, the good communication, and the treatment itself! My treatment was with Dr Heather for composite bonding and i couldn’t recommend her more.

20 July 2024
Smiles and Smiles logo

Reply from Smiles and Smiles

Hi Ellie, thank you for your wonderful review!

Rated 1 out of 5 stars

Not sure if the positive reviews on…

Not sure if the positive reviews on here are legit? I booked a consultation phone call and also emailed them photos upon their request prior to booked call. No one ever called or contacted me. Poor customer service. Wouldn’t like to use a company on my teeth who can’t arrange and stick to appointment's. Avoid
UPDATE. A different person called at 2.18pm over 2 hours after my appointment with no explanation as to why the original appointment was not kept. I have advised that my photos have already been sent after she asked for them. I was then told someone will be looking into them and will get back to me.
UPDATE Part 2 it has been 5 days and not one of the ‘members of staff’ have called me back following on from my photos sent on email. I have now decided to go with another clinic where I was contacted within 48 hours and have been in person for a consultation already. AVOID
UPDATE part 3 - again I would really hope people avoid this company because not only have they NOT attempted to reach out to me they have also LIED in stating that I have blocked their number. This is absurd that they would make up such lies to cover themselves following a poor review. Still no contact from company. I have not changed my number nor have I blocked any numbers.

20 July 2024
Unprompted review
Smiles and Smiles logo

Reply from Smiles and Smiles

Hi Keisha,

I can see that you have made an enquiry with us this morning.

I can see that you had your consultation with your treatment advisor this afternoon and gave your expectations of your dream smile. We apologise for the delay in seeing you for your consultation with your treatment advisor. We did try to reach out to you prior but was unsuccessful in doing so.

We have not yet received your photos and again have tried to reach out to you to give you more information. Once we receive the photos this will be passed on for assessment with dental feedback after 24 hours.

Since then, we have tried to get in contact with you however we have been blocked to communicate with you via email and phone call.

If you have any questions please do not hesitate to call us on 02038147771 pressing option number 1 to get through to your treatment advisor.

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