Smile Perfect Reviews 

690
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 594 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless process and the effectiveness of the product, often achieving desired results. The customer service and staff are frequently highlighted for being professional, friendly, and exceptionally helpful, providing constant support and quick response times, making the overall service stress-free. However, some customers experienced delays in communication and response times, occasionally needing to chase for updates. A few also reported product issues, such as aligners not fitting or treatment outcomes differing from what was promised, alongside delays in receiving products or treatment plans and a lack of follow-up on their progress.

What people talk about most

Product

Customers had positive experiences with the product, with many expressing satisfaction with the quality of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the care team's communicative... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing and... See more

Response time

People report positive experiences with response times, with many customers praising the quick and helpful... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, responsiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using smile perfect if you are interested in looking to straighten up your smile and especially if you are on a budget. The process has been seamless and they have been truly helpfu... See more

Rated 5 out of 5 stars

Fab service, I find Mike to be so polite and helpful and didn’t take him 5 minutes to respond via email to arrange for a couple of replacement aligners (my dog chewed up!) I havnt started these lon... See more

Rated 5 out of 5 stars

So far all has gone really well, communication has been good and it’s been really easy taking impressions and receiving the scan results to see how my teeth will hopefully eventually look…. Watch th... See more

Rated 5 out of 5 stars

Very good price for aligners, clear and fast communication from the company and kept me updated each step of the way. Professional and friendly service also


Company details

  1. Health and Beauty Shop

Written by the company

We are a direct to consumer teeth straightening company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

690 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(690)

592 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a problem with my front teeth

I had a problem with my front teeth, they were giving me pain my dentist recommended aligners but all other brands are expensive I find Smile perfect, I bought it, tried it, and it helped a with the problem I had with a teeth that was hitting and hurting. My dentist said that he can do better job than them, So I contacted them because I was not happy with the results and they offered the free realignment they promised with your purchase... Now I'm waiting for the new treatment and the retainers.
I never received the beautiful case shown in the webpage, just a plastic box.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend

No question has gone unanswered, and Mike has been extremely helpful every step of the way.
Looking forward to receiving my aliners and getting started to having straight teeth.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I’ve had a great experience with Smile Perfect. They have made the process seamless and they always email back super quick when I reach out with questions. I like that they give you a 3D rendering of what your smile should look like once you finish treatment.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, perfect straight teeth now at a fraction of the cost of more expensive companies, fast service and great after care support, highly recommend

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Can’t thank Mike enough

Can’t thank Mike enough, he’s been there every step of the way. Always answering every question I have no matter how big or small.
Process has been very simple and I’m so excited to start my journey to straighter teeth.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I had a great experience with SmilePerfect. I used their aligners first and now I’m getting my retainers. The process was simple, support was helpful, and everything fit well. I’m happy with the results and would recommend them.

26 June 2026
Unprompted review
Rated 4 out of 5 stars

Price is unbeatable

Price is unbeatable. Exceptional customer service. There is no dental supervision so a DIY attitude needed, which worked out great for me.

29 June 2025
Unprompted review
Rated 5 out of 5 stars

A few months ago I began my aligner…

A few months ago I began my aligner journey with Smile Perfect. The process so far has been very simple. I sent impressions of my teeth, received a 3d rendering for approval and then received my aligners in the post. I have had constant support from the Smile Perfect team via email. I am currently on aligner 4 or 8 and am so excited to see the results.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Got to say I was slightly skeptical and didn't know what to expect usong thos company. I'd been looking into aligners for ages but was put off by the price. I Found these guys and the price was sooo much lower than anywhere else! I thought it must be too good to be true! The reviews looked good but you never know. But honestly I couldn't have asked for a better service and result. The correction I needed wasn't huge but big enough to make a massive difference! I also loved the fact I didn't have to attend any appointments anywhere and could just crack on at my own convenience. I was assigned a smile specialist; Mike that was literally the most helpful human ever. He always replied in detail to any of my queries super fast at any time of day. I was given a digital tooth straightening journey link thing that you can check and track the changes before and as you go which was super helpful! I'm also super happy with the results and just chuckle to myself when I think how much I could have ended up paying elsewhere. I'm not someone to just randomly leave reviews, but I honestly was so pleased with the service. Truly highly recommended by me! One happy customer!

8 July 2025
Unprompted review
Rated 5 out of 5 stars

My experience has been great

My experience has been great so far, the treatment specialist i got (Jessica) has been really helpful and has been quick with her replies if i ever have a concern, this has made me feel valued as a person and confident that my treatment is in professional hands, thank you so much!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Experience!

The team has been lovely to work with! Competitive pricing, easy to follow process. Fast and friendly communication even on a weekend and holiday! Thrilled I found them!

21 June 2026
Unprompted review

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