smileitsunnah.com Reviews 6

AVOID AT ALL COSTS!!! They are thieves.

I have had the worst experience with these guys. I made an order in April and had to chase and chase to understand where my order was. After finally replying, they gave a thousand excuses but never an apology or explanation. Or they’d just completely ignore you and hope you forget.
After emailing many times, my order was shipped but I never received it due to errors with the courier, so I email them again!
They told me they will resend the product but again it never arrived!
By this time I have had enough and I’ve said I would like a refund because of the poor service and long wait.
Someone called ‘Kim’ said they’ll process the refund….but guess what?!? They never gave a refund and again after complaining over and over, they have the cheek not to tell me that they won’t refund me because I didn’t return the item within 14 days!
I NEVER RECEIVED IT.
Astagfirullah
Stay away from these people.
They are using the sunnah as a way to exploit people and take their money.

Please don’t buy from these guys.
I bought the family pack and lost my money. I would’ve respected them if they owned up and apologised and genuinely tried to resolve the issue.
But their greed got the better of them.
This was all in the course of 4 months!

Allahu alam.

I placed an order back in March and have received nothing. Every time I reach out, I’m just given excuses and empty promises. They keep stringing you along with no real answers or solution. Terrible service avoid at all costs!

I would like to sincerely apologize to this wonderful business for my earlier reaction. I was quite upset due to a delay in receiving my product, and I misunderstood the situation at the time. However, once the product arrived, I was genuinely happy with it, it’s beautiful and exactly what I had hoped for.
Despite the delay, the team went above and beyond. They kindly refunded me 15% of the price and even offered to send me an extra product as a gesture of goodwill. That level of customer care is rare and truly appreciated.

They kept their promise, communicated respectfully, and worked hard to make things right. I now understand that occasional delays can happen, especially when products are being shipped internationally. It’s part of doing business in a global world, and we all need to be a bit more patient and supportive when things don’t go perfectly.

Nothing in transit is 100% guaranteed to go smoothly, but what truly matters is how a company respondsand this company responded with integrity and heart. Thank you again, and I will definitely continue supporting you!

It’s a shame that they are using the word sunnah and doing fraud and scam. I placed the order and received nothing.
They do send email with same excuse and seems to be some kind of automated email or response.

Ordered Many times and everything went well, their customer service is great too. The products works fine too

I had a very disappointing experience with Smile It’s Sunnah. Despite repeated requests, I was neither issued a refund nor received the items I paid for. The tracking information provided was unclear and showed no meaningful progress.

What’s even more concerning is the misleading nature of the company. They claim to be based in the UK, but everything points to operations being run from China. On top of that, they actively delete customer complaints and comments on Instagram to hide negative feedback and create a false sense of credibility.

This is not a trustworthy business. I strongly advise others to be cautious before making any purchases.

:::::::::::::1ST UPDATE::::::::::::
Thank you for your response, I'd like to clarify a few points for transparency - the very value you mention.
* Yes, I was given a tracking number originating "from Dongguan China" which was non-functional and showed no clear shipping updates.
* The refund "Alhamdillah" was only processed after persistent follow-ups and public escalation, not as a goodwill gesture - but as a delayed response to a basic consumer right.
* I am blocked on Instagram after raising respectful concerns. My comments were factual, not offensive. I've since heard from others who faced the same treatment - which encouraged me to write a review here.
If the items do eventually arrive, I will return them to the source Dongguan, China as stated.
I am grateful to have received the refund and genuinely hope your business adopts more efficient, transparent , and professional practices that reflect the islamic values you uphold.

==============2ND UPDAT==================
I have no hesitation in sharing our full communication history publicly - including emails and instagram messages- should it become necessary for the sake of transparency.

It is the customer's right to be clearly informed about the source and origin of the products they purchase. on you website, you wrote:
"Unlike mass-produced items, each of our Siwak toothbrushes is hand-assembled in a small, Muslim-owned workshop in Pakistan, where craftsmanship and dignity come first."

However, there is no mention on your website or instagram page that China is one of your international fulfillment centers. As someone who values honesty in trade, I must ask - shouldn't this information be made clear to all customers?
Transparency is an amanah (trust).
May Allah guide us all to uphold truth and integrity in our dealings.