Had an excellent experience at San Juan office. The manager was really nice and attentive. She explained everything very well. Would definitely recommend to my friends and family.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just wish the data of my credit card would be processed once I have finally received the diagnosis from the dentist (3 days after visit) thus I could decide upon have the lower or both jaws adjusted... See more
Company replied
Nuria was very friendly but I didn't like it at all that I had to put the i fo of my credit card on the first appointment without knowing if i will be your client or not. I printed out on that right m... See more
Company replied
I am more than satisfied with the treatment received from the company SmileDirect Club Valencia, especially I want to mention the professional Eduard who attended me with exquisite tact. He explained... See more
Company replied
Company details
About SmileDirectClub - Spain
Written by the company
Contact info
4.4
Excellent
349 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Hones helpful and great communication
17 April 2021
Unprompted review
Reply from SmileDirectClub - Spain
Thank you so much for this awesome review. We are always happy to help you
Reply from SmileDirectClub - Spain
Hi there Luigi! It is always a pleasure to assist you. Thank you so much for all the love and support
Reply from SmileDirectClub - Spain
We strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
Excellent customer service
Excellent customer service, the attention was very professional and they explained the treatment process very well in great detail.
I definitely recommend it!!
15 March 2021
Unprompted review
Reply from SmileDirectClub - Spain
We are so happy to see you are taking the first step on your new smile. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.🙂✨
Reply from SmileDirectClub - Spain
Lily, thank you so much for your high rating!
Reply from SmileDirectClub - Spain
Jaam, thank you for the high star rating!
Great customer service !
13 February 2021
Unprompted review
Reply from SmileDirectClub - Spain
Hi there Genesis! It is always a pleasure to assist you. Thank you so much for all the love and support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.