I recently had need to replace an item purchased from Smile, within its warranty period. Their response has been superb from beginning to end. Quick response to e mails, clear instructions on diagnosi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothin... See more
Company replied
The website and ordering system is so simple to use, informative etc. Super quick delivery with updates throughout. Having only just received the product and used for about a week I think it's gre... See more
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Motor stopped working after 7 months and they issued a full refund. Communication was really good and it was resolved in a couple of days. These things happen with technology but their response wa... See more
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Company details
Written by the company
Elevate your oral hygiene with Smile Therapy, the premier brand for at-home dental care. Experience transformative power for a radiant smile. Discover innovative solutions and professional-level care from home. Unlock the secret to a healthy & confident smile with Smile Therapy.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@smile-therapy.co.uk
- smile-therapy.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Excellent customer service
Excellent customer service, support & communication.
18 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with our customer service, support, and communication. We truly appreciate your kind words and support, and look forward to welcoming you back for future orders!
No hassle easy purchase and a great…
No hassle easy purchase and a great product
18 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the purchasing process easy and hassle-free, and that you’re pleased with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Goods arrived on time well packaged
Goods arrived on time well packaged. No problems with order as order was a gift I can not comment on use. Recipient of gift was pleased and said they noticed improvement with staining on teeth.
1 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived on time, was well packaged, and that the recipient was pleased with their gift. It’s wonderful to know they’ve already noticed an improvement in teeth staining. We truly appreciate your support and look forward to welcoming you back for future orders!
It managed to get here..despite it not…
It managed to get here..despite it not having the full address on it....I emailed customer service but they had already sent it out within about 1/2 and hour!! Email service was rubbish...rest was awesome...
3 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived safely and that our team was able to dispatch it so quickly. We’re also glad you were pleased with the overall service. We truly appreciate your honest feedback and support, and look forward to welcoming you back for future orders!
Fast delivery as my other one had…
Fast delivery as my other one had broke. Ordered exactly the same model as it was the one I like.
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly and that you chose the same model again because it’s one you know and enjoy. We truly appreciate your continued support and look forward to welcoming you back for future orders!
So far so good
So far so good! Have only used my dental pod once, but it did a good job of cleaning my retainers. Definitely removed most of the yellowing. Didn't remove all of the older scale though, but maybe further cleans will tackle this too. So far, I am pleased with the overall results!
18 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your Dental Pod has already made a noticeable difference in cleaning your retainers and removing some of the discolouration. It’s great to know you’re pleased with the results so far, and we hope continued use brings even better outcomes over time. We truly appreciate your support and look forward to welcoming you back for future orders!
Very helpful when sending me out a new…
Very helpful when sending me out a new charger. Fast and efficient responses. New charger was delivered within a few days. Thank you.
12 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear our team was able to help quickly and efficiently with sending out your new charger. It’s great to know you were pleased with the fast responses and prompt delivery. We truly appreciate your support and look forward to welcoming you back for future orders!
Can’t wait to use my water flosser and…
Can’t wait to use my water flosser and brush
19 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re excited to start using your Water Flosser and toothbrush. We hope you enjoy the experience and see fantastic results. We truly appreciate your support and look forward to welcoming you back for future orders!
I love my new smile therapy electric…
I love my new smile therapy electric toothbrush
It does exactly what it says its so gentle but thoroughly cleans my teeth
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re loving your new Smile Therapy electric toothbrush and that it’s delivering exactly what you hoped for. It’s wonderful to know you’re enjoying the gentle yet thorough clean. We truly appreciate your support and look forward to welcoming you back for future orders!
My teeth definitely feel cleaner after…
My teeth definitely feel cleaner after using my flosser this week. A bit messy at first, but it’s only water! Have now got the hang of it and think it will make a real difference when I next see the hygienist.
19 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re already noticing a cleaner feeling after using your flosser and that you’ve quickly got the hang of it. It’s great to know you feel it will make a positive difference to your oral care routine. We truly appreciate your support and look forward to welcoming you back for future orders!
Highly recommend, excellent sonic toothbrush and whitening.
I bought the 6-in-1 sonic toothbrush for the better motor, according to AI and their whitening solution. I couldn't wait to get started because my dentist said I had mild gum disease and needed to see a hygienist. I don't have the money for that just yet, so I invested in this. I've been using both for a few days now, and I can see a huge difference. I had very discolored teeth, especially at the bottom. I actually thought they were bad and was considering having them removed for dentures/implants. Lo and behold, it's 90% better/whiter already - no joke. They weren't bad at all. I used the light with the whitening treatment for 20 minutes as recommended, and I used it during the whole night (6-7 hours) without the light while asleep. No sensitivity yet and only day 3. My gums are also in better condition.
19 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re already seeing such incredible results after only a few days of using the 6-in-1 Sonic Toothbrush and whitening solution. It’s wonderful to know you’ve noticed such a significant improvement. We truly appreciate you sharing your experience and are so pleased the products have made such a positive difference for you. Thank you for your support, and we look forward to welcoming you back for future orders!
Pretty good for crooked teeth
Extremely good service. Prompt delivery. I have crooked teeth, overcrowded mouth and decided to buy this toothbrush for the round head type so it’s smaller to fit in my mouth. I really like it, teeth always feel squeaky clean and feel good. It’s a bit chunky in my mouth but I think I’d definitely buy it again, excellent value! Extremely long charge too. I recommend.
14 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’ve had such a positive experience with both the service and the product. It’s wonderful to know the toothbrush design has suited your needs and that you’re enjoying the clean feeling, excellent battery life, and overall value. We truly appreciate your recommendation and support, and look forward to welcoming you back for future orders!
Very good product
Very good product, just needs a little bit of patience.
16 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and appreciate your honest feedback. It’s great to know you’re finding it effective, and we hope you continue to see even better results with continued use. We truly appreciate your support and look forward to welcoming you back for future orders!
Amazing toothbrush!
Amazing toothbrush with great settings based on what you need as well as extra toothbrush heads. Charge lasts forever! Delivery was super quick.
22 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re loving the toothbrush and finding the different settings, extra brush heads, and long battery life so useful. It’s also great to know your order arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
I ordered from their website and…
I ordered from their website and received my item the next day so delivery was fast. I ordered a ultrasonic floss pick and it's been good so far from the few uses I've made.
11 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived so quickly and that you’re pleased with your ultrasonic floss pick so far. We hope you continue to enjoy great results with continued use. We truly appreciate your support and look forward to welcoming you back for future orders!
Awful product
Awful product. Looks like it’s from Temu and functions like it aswell. Does not do anything it is advertised to do.
17 June 2026
Unprompted review
Reply from Smile Therapy
Please accept our sincere apologies for any inconvenience caused. For us, customer satisfaction is our top priority, and we are committed to resolving any issues as swiftly and effectively as possible.
We kindly encourage you to reach out to our team directly, we will be more than happy to assist you and provide a suitable resolution.
You helped solve a big issue with my…
You helped solve a big issue with my teeth, most grateful.
6 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear our product has helped solve such an important issue for you and made a positive difference. We truly appreciate your support and look forward to welcoming you back for future orders!
Friendly staff and a relatively…
Friendly staff and a relatively pain-free appointment…despite it being a filling.
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found our team friendly and that your appointment was as comfortable as possible. It’s great to know you had a positive experience with us. We truly appreciate your support and look forward to welcoming you back in the future!
Great product and very quick shipping
Great product and very quick shipping, here within 2 days.
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and that your order arrived so quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
We are very happy with our purchase…
We are very happy with our purchase from Smile Therapy. We chose this oscillating toothbrush for our child as a first step away from a manual toothbrush, and it has been a great introduction. The oscillation is gentle, and the three different modes allow us to find the setting that works best for our child. Overall, we are very pleased with the quality and would recommend it to other parents.
8 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear the oscillating toothbrush has been such a great introduction for your child and that you’re pleased with its gentle performance and different modes. It’s wonderful to know you’re happy with the quality and would recommend it to other parents. We truly appreciate your support and look forward to welcoming you back for future orders!
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