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We create surf gear that makes you feel good, look good, and stay safe. Protection, style, and a whole lot of surf energy – all in one brand. 🏄🏽♀️
60 rue François 1er, 75008, Paris, France
4.2
12 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I’ve just received a Reef Ranger Mystic Lilac with the protective cover, along with an Ocean Olive cover (without the protective cover). The quality looks absolutely excellent!!! It’s very easy to change the cover on the hat.
Thank you so much, Rochelle, for your prompt service!!! I’m giving you 5 stars!!! ⭐⭐⭐⭐⭐
Hi all! Just wanted to send a note of thanks for your awesome hat! Saved me from several stitches the other day on some small beach break waves. Long story short...I took a spill and my board apparently shot up in the air and then shot down directly on my head with a thud. I waited a moment for the pain (and/or blood) to come but....nothing! A big smile came across my face and I literally thanked you guys at Smile out loud. Without you I would have been out of the lineup for quite sometime. Thanks again!!!
Fantastic customer service! I initially left a negative review because I thought they had sent me the wrong item, but then I realized that I had placed the order incorrectly. They were extremely helpful throughout the entire process and very understanding of my mistake. Five stars!
I originally rated my surf hat 3 stars, because the rivets on my hat came loose and the elastic strap tore. I described all of this in detail in my review — as a German, I of course had to live up to our reputation of being very meticulous and analyzing every little detail. :-)
A reply from SMILE came very quickly, asking me to send some photos, since they're always looking to improve their products and this really shouldn't happen. The moment they saw my pictures, they offered me a replacement right away. So now it's a maximum positive rating from me.
SMILE is a brand that genuinely takes its products seriously and does everything to put a "smile" on the customer's face. That was truly top-notch service. And once again: I love the old hat too, even with its loose rivets. My daughter loves it as well. It fits perfectly even without the helmet insert and gives great protection from the sun.
Thanks for the fantastic service, and greetings from Colombia, where I'm currently on the hunt for the best wingfoil spots!
A hat that’s great for both keiki and adults. The comfortable strap, versatile design, and multifunctional use make it a great choice for any water sport. Highly recommended
I had a complaint about a hat, and it was resolved immediately with a replacement shipment—super fast and professional. That’s exactly what I consider perfect customer service.
Great costumer service! You can really feel that there are nice people working with passion. Also the product itself is amazing and we love our helmets. Super cute and super protective! 100% recommendation.
Great hats. The guys at Smile are very kind and were available to answer all my questions. I recommend their products; they are unrivaled in the water!
0 stars. It’s been 2 months and I still don’t have what I ordered. I needed a return for a new size and the customer service hasn’t even acknowledged me. DO NOT ORDER FROM HERE.
Reply from SMILE Surf Wear
Hi,
Rochelle here from SMILE.
First of all, we’re truly, truly sorry for the experience you’ve had with us and for how long this situation has gone unresolved 🙏
Waiting this long for an exchange, especially without receiving proper follow-up from our side, is absolutely not the experience we want anyone to have.
We only recently realized that this review page was still active, as we had previously been using a different review platform. That’s when we came across your review, and we immediately wanted to reach out and look into this properly.
We’ve already contacted you through TrustPilot because we’d really like to backtrack the previous contact attempts and conversations you may have had with us, so we can fully understand what happened and properly sort this out for you.
If you could reply there with a few more details, we’d genuinely appreciate it. We know this is already far later than it should have been, but we’d still really love the chance to make things right
Looking forward to your response
Owner reached out to me personally and went above and beyond to deliver top customer service to me after a poor experience with a delayed delivery.
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