SMI Reviews 123

SMI has been great for our PPE needs - Connie Warren, the customer experience specialist in particular has been amazing resolving any issues we've had regarding our orders. Thank you so much :)

After several years of dissatisfaction with various PPE suppliers, it has been refreshing to work with a company that truly delivers on all fronts. Not only are the products high quality, but the ordering system is straightforward and easy to use.

This is supported by excellent customer service and a proactive, reliable account manager, which makes a real difference to day-to-day operations. We have been using SMI for the past year and have experienced no issues at all.

Highly recommended.

I have recently taken over as centrally ordering for our company and the communication with Annelie Fisher, Ross Drysdale and Stephen Lewis has been excellent. Shout out to Shona who has followed up on a recent order to check all was well.

I have been a customer of SMI for a number of years and have found their customer service to be 10/10 I spoke with a lady called Shona who rectified an issue I was having with an international order. Their Rokwear cargo pants are great for work casual, being very comfortable and hard wearing. Top company with great staff.

I have a good working relationship with Lisa in credit control very knowledgeable and it helps we have this relationship because queries are dealt with much quicker.
Thank you Lisa

I requested a special order for celebration 150 years in the business and the product is what I requested. Leah Rush was amazing and helped so well.
I am so please with the product. I would definitely recommend

Customer Support Specialist Shona went above and beyond when DPD repeatedly made errors with our delivery- tracking astray orders, issuing credit for lost parcels and arranging for replacement products to be shipped, while keeping us informed throughout.
Excellent service from SMI, particularly as the problems encountered were caused by the courier, not SMI.

Not a great company. Ordered a coat because there system failed it took over £350 pounds from my bank account and after completing and them acknowledging there systems failed. It then took them 4 days too pay money back. I couldn’t buy food shopping because off this company apology means nothing

Person to Person contact, fast and efficient service, potential issue resolved immediately by Katie the Customer Experience Specialist.

Always have great service from SMI. Would definitely recommend!

I ordered my company branded PPE items at short notice and requested a short delivery time on the essential 5 point PPE items to accommodate a site visit. The customer service (Ella and the dispatch team) was first class with updates and multiple deliveries to ensure I am able to attend site.

Really impressed with the level of service provided by the team, from courtesy calls to the wide range of products their dedication is second to none.

I ordered a bass broom from this company on 26/01/25. I had a message saying it was despatched to DPD that same day, I have the DPD app and for seven days it said received notification of order but not received. Phoned Smi said order been lost. Will despatch another immediately. No info on DPD app at all. So phoned again asking for refund. Today I got refund but not the £9 they charged me for postage. I certainly won’t phone again. Just how disorganised can a large group be? With little regard for customer,
Further to your comments your initial refund was withdrawn from you. It was ever credited to my account.

Personal attention and engagement. We have a female driver and finding ppe to fit has been made easier with direct involvement of David Nicholson who has presented alternatives.

FAST DELIVERY

very helpful customer service and quick delivery time

SMI products continue to impress and provide great quality.
No issues to report and we look forward to continuing our services with SMI.

I can confirm all running well with you guys never have any problems always being supported and advised when needed, you guys providing us with the very good service including very fast delivery 😊 so all in general I’m so happy to deal with you all 😊

Very quick and delivered on time. Fantastic.

I have been using SMI for 5 years now , my company 10 years , we have always had a great range of products which keeps getting larger .
the quality of the uniform is excellent and we rarely have any issues , but when we do they are rectified quickly by the support staff , Namely Josh and Daniel .
Many Thanks . keep up the good work
Gaz . Medequip Leyland