Smart Wheels b.v Reviews 

346
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and professional staff members for providing remarkably helpful local guidance, ensuring that every single customer interaction remains extremely pleasant. Travelers also truly love the highly convenient cruise port location and deeply appreciate the clean, brand new vehicles perfectly suited for touring around the island. However, some reviewers noted occasional issues with long wait times during peak busy hours at the rental station. A few consumers also encountered minor equipment flaws, such as worn tires, uncleaned vehicle interiors, or malfunctioning touch screens upon arrival.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the rental pick-up and return processes are... See more

Product

People report positive experiences with product, noting that vehicles are mostly clean, nearly new, and in... See more

Staff

Clients share positive opinions on staff, frequently describing reviewers and consumers as friendly, very... See more

User experience

Customers consistently note positive experiences regarding user experience, highlighting that car rental is... See more

Location

Users describe positive interactions with location, noting that the office is centrally situated right next... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend using Smart Wheels when renting a car in Curacao. There office is centrally located right next to the cruise ship terminal in Willemstad. The rental pick up process was quick and ea... See more

Rated 5 out of 5 stars

The car rental station was located directly on the cruise terminal grounds and easy to find. After an initial wait due to a long line in front of the office, the car handover was quick and easy. Retur... See more

Rated 5 out of 5 stars

Easy to rent a car, very organised. No hassle. Just upfront the reservation, payment and insurance and on the day the ship is in port, getting the car under 5 minutes. Very friendly staff en exc... See more

Rated 5 out of 5 stars

I have never ever had such a quick and easy pick up and drop off of a rental car. Vehicle was perfect for our needs. We saw several tourist spots and then spent the afternoon at a beach. There were 3... See more


Company details

  1. Car Rental Agency

Written by the company

With NO DEPOSIT required! At Smart Wheels we offering service to customers in Hotels, Condo, Villas and Airbnb all over Curacao. With pick-up locations as Curacao International Airport, Corendon Mangrove Beach Resort and Cruise Terminal. At Smart Wheels we provide you with a modern and easy options to move around and explore our colorful and interesting city full of history.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(346)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very very slow.

It’s almost like they didn’t know how many cars they were going to be leasing out that morning because they did not have enough help to effectively process all the people that were there at the same time. We waited for an hour to get our car just because of the line and how long it was taking.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service great cars

Normally i dont post any reviews, but excellent service here. We hired 2 cars its next to the hotel and almost all brand new Kia cars. Even we delayed two hours later for the returning, they understood the issue and it was free of charge.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

We were very happy with the service, car and price.

We were very happy with the service, car and price. Everything went smoothly. We highly recommend Smart Wheels. We are always nervous renting from a new and non-franchise company as there are horror stories about being overcharged or hidden charges after you leave the country but we were pleased this did not happen with Smart Wheels. We stayed in the Renaissance Creek, right next to Smart Wheels, so it was super convenient. We even extended our rental without any problems.

21 April 2026
Unprompted review
Rated 3 out of 5 stars

Convenient Location

Smart Wheels Car Rental is conveniently located at the cruise port, behind security gates, making it an easy access for shore excursions. The check-in process was smooth with a prior reservation. However, at check-in, the contracted fee agreed upon at booking ($50 for sandy or wet seats) was changed to $150 for sandy or wet seats. This wasn't agreed upon before booking, but it was required for check-in. While the vehicle mechanically worked fine, it wasn't cleaned/vacuumed before our booking, and a faulty seatbelt meant one passenger had to sit unbelted in the rear seat. Given the importance of "no sand or wet seats," it was ironic that the car was not in pristine condition before it was issued to a customer. I took multiple photos of the sand and faulty equipment beforehand, as did the check-in staff, to ensure we were not charged for damage or conditions that were not our fault. Given it was a busy day, we had to accept the vehicle as is anyway. That said, we had a blast on our shore excursion and had no issues whatsoever during our journey to and from the cruise port. Returning the vehicle was smooth and convenient. While we would likely use Smart Wheels again for its convenience of access of the cruise port, I wonder if there are other rental companies with better vehicles that would offer cruise port pick-up or delivery.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Very easy rental right from the cruise…

Very easy rental right from the cruise port! Instructions that were emailed were very clear and the office was easy to locate. You confirm the rental and they hand you they keys. Clean vehicle (Nissan versa) that had charging ports and Apple Car play. Definitely recommend if you are considering renting a car during your port day in Curacao!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Simple and easy booking, smooth pickup/return with friendly service and good prices. Way better than your typical Avis, Budget …

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Convenience and service


A great experience from start to finish. The speed and service were excellent. Clear instructions, no long waits, and the car in excellent condition. Returning it went very smoothly as well.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Car was clean and brought right to the…

Car was clean and brought right to the cruise terminal for us. We tried our best not to get sand in it from beach hopping all day. We were told that it would cost us money if we got the seats wet. Overall a good experience and nice cars.

19 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look