Smart Wellness Reviews 710

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and swift delivery service, often noting that products arrive much faster than expected, even for those in regional areas. Many people appreciate the quality of the products received, finding them to be exactly as described and effective for their intended purpose. The ordering process is frequently highlighted as simple and straightforward, with good communication from the business. Some people were dissatisfied with the delivery service, mentioning issues like packages not arriving, or a lack of tracking information. A few other people also felt that some products, like certain blood pressure monitors, did not provide consistent or accurate readings.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the swift and efficient... See more

Product

Customers had positive experiences with product quality and functionality. Many reviewers praised the... See more

Order

Users describe positive interactions with order. Customers consistently praise the speed and efficiency of... See more

Service

Consumers find service to be positive. Many reviewers praise the speedy, efficient, and prompt service,... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of products, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved EOFY $ALE ! Good communications and speedy dispatch - important when you are in pain waiting for devices to arrive at your door to alleviate pain :) Omron HVF021 Tens Therapy Device s... See more

Rated 5 out of 5 stars

I appreciated that the shipping was in the price and that delivery was so surprisingly swift. I also appreciated the courtesy of the inclusion of the good quality batteries. Was not expected. As t... See more

Rated 5 out of 5 stars

I recently purchased two products online from Smart Wellness. I was given their contact details by my pharmacy for the replacement of a part for an Omron product. I found their website very accessibl... See more

Rated 5 out of 5 stars

I spoke to Sandra over the telephone and ordered a QF pedometer as I had subjected my previous model to a Westinghouse washing machine. (It was clean but no longer worked). I let her know that I was... See more


Company details

  1. Medical Supply Store

Written by the company

Smart Wellness is an online shopping destination established to meet a growing market demand for high quality, high tech health and wellbeing products. Smart Wellness uses smart technology to help people manage their various health concerns. People of all ages can benefit from our wide range of products and appreciate our commitment to a hassle-free, value for money online shopping experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

710 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Did not have the item in stock that I…

Did not have the item in stock that I wanted

21 September 2025
Smart Wellness logo

Reply from Smart Wellness

Hi Frank,
Thanks for taking the time to provide us with feedback and I apologise that the item you are after is currently out of stock. Please contact me directly at thomaswatson@jadavey.com.au with which product you wanted to purchase and I will give you accurate information on when it will be back in stock.
Best regards
Tom

Rated 5 out of 5 stars

Product was received within 1 week so…

Product was received within 1 week, so I was happy about that.

Signed up with the company to receive the "10% discount on first purchase" but then was told that the discount was not available on this product, so, check that first if you wish to avail their offer.

Product was very well packaged and correct. A small let down but over all pretty good experience.

19 September 2025
Rated 5 out of 5 stars

I purchased Tens leads from smart…

I purchased Tens leads from smart wellness. It was really a smooth process buying it and it was delivered on time. The product has been good and it has saved me from buying the whole tens machine because I needed to change the cable .

11 August 2025
Rated 5 out of 5 stars

Very good service and Delivery

Very good service, from ordering to delivery.
The delivery was very efficient. The medical device I ordered was located in Melbourne Victoria. It was to be delivered to Sydney NSW. Although I did not ask for express delivery, the device was dispatched from Melbourne and delivered to my address in Sydney in less than 18 hours.

26 August 2025

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