Smartseal UK Ltd Reviews 

10,720
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and ability to deliver superb, lasting results, transforming driveways and patios. Many people highlight the staff's exceptional knowledge and helpfulness, providing clear advice and making the selection process easy and stress-free. Consumers frequently commend the efficient service, noting that interactions are pleasant and the overall experience is first-class. Reviewers also appreciate the fast and reliable delivery service, with many receiving their orders quickly, often within 24-48 hours.

What people talk about most

Product

Customers had positive experiences with product, consistently praising its quality and effectiveness in... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and great... See more

Quality

People report positive experiences with product quality, noting that the products are good and provide a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had,James from G & E Exterior Cleaning who is the local agent for Smartseal , pressure wash and sand and seal our monoblock driveway. He,did a superb job from start to finish. So much so, that we... See more

Rated 5 out of 5 stars

Products are excellent and always give a great finish. Have used both patio cleaner and sealer and highly recommend. Their grout cleaner and white paint makes old tiling look like new. Customer ser... See more

Company replied

Rated 5 out of 5 stars

I've been seeking advice and asking questions for several weeks about resealing my imprinted concrete drive. The advice given saved me almost £200 from what I thought I needed. all question I asked we... See more

Company replied

Rated 5 out of 5 stars

As always, Ricky was helpful, happy and organised, sorted my order efficiently, even though it was Saturday and I wasn’t expecting a response to my email till Monday. Smartseal Imprinted Concrete Ma... See more

Company replied



Company details

  1. Cleaning Products Supplier
  2. Household Chemicals Supplier

Written by the company

Smartseal supply a comprehensive range of professional-grade cleaning products and sealers for external and internal hard surfaces. Catering for the domestic and commercial market, we have built up a solid reputation for quality products that can clean and provide lasting protection to driveways, patios, walls, roofs plus most internal hard surfaces. Our aim is to provide good customer service supported by expert technical advice where necessary. If you are looking to keep your home looking its best, we may be able to help. Feel free to call us and speak to one of our helpful advisors.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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4.9

All reviews

(10,720)

1,083 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service once again provided by Smartseal UK

Great service once again provided by Smartseal UK and Reece Kirwan, in particular. Reece took my top up order with no fuss and dispatched it immediately, for next day delivery.

20 July 2026
Unprompted review
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your feedback! We're delighted to hear that you received another great experience with Smartseal and that Reece was able to make your top-up order quick and hassle-free. It’s great to know your order was dispatched promptly for next-day delivery. We really appreciate your continued support!

Kind regards,
Josh@Smartseal

Rated 5 out of 5 stars

Supply of Patio Cleaning & Sealing Agents

Kieran of Smartseal UK Ltd. was VERY helpful and knowledgeable regarding the supply of a patio cleaner and sealing agent for my recently refurbished Indian sandstone patio. Gave good advice regarding how much to purchase for the size of patio I have. Will definitely use this company again.

20 July 2026
Unprompted review
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your fantastic feedback, Ian! We're delighted to hear that Kieran was able to provide helpful and knowledgeable advice for your Indian sandstone patio project. It's great to know he helped you choose the right products and quantity for your needs. We really appreciate your support and look forward to helping you again in the future!

Kind regards,
Josh@Smartseal

Rated 5 out of 5 stars

I've been seeking advice and asking…

I've been seeking advice and asking questions for several weeks about resealing my imprinted concrete drive. The advice given saved me almost £200 from what I thought I needed. all question I asked were answered quickly and clearly, nothing seemed to much trouble. I placed my order over the phone instead of online, it was all delivered within 24 hours despite me being over 225 miles away I would deffo recommend this company, and a big shout out to Kieran and George

8 July 2026
Unprompted review
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your fantastic feedback, Lenny! We're delighted to hear that Kieran and George were able to provide clear, helpful advice and help you choose the right solution for your imprinted concrete drive. It’s great to know their guidance not only gave you confidence in your project but also helped you avoid spending more than necessary. We're also pleased your order arrived so quickly.

Kind regards,
Josh@Smartseal

Rated 5 out of 5 stars

Very easy to order on web site

Very easy to order on web site. Very quick and good courier service.

12 July 2026
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your feedback, Mr Jackman! We're glad to hear you found our website easy to use and that your order was delivered quickly with a reliable courier service.

Kind regards,
Josh@Smartseal

Rated 5 out of 5 stars

Excellent communication and advice…

Excellent communication and advice whilst purchasing sealant for my concrete pattern imprinted driveway. No hard sell and took time to clearly explain options and how/when to apply. Thank you Kieran!

17 July 2026
Unprompted review
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your fantastic feedback, Robert! We're delighted to hear that Kieran provided excellent advice and clear communication while helping you choose the right sealant for your imprinted concrete driveway. It's great to know you appreciated the honest, no-pressure approach and the time taken to explain the options and application process.

Kind regards,
Josh@Smartseal

Rated 5 out of 5 stars

Christie has been amazing with her…

Christie has been amazing with her customer service a true asset to the company.
She was very courteous and professional in giving out advice and her mannerism is perfect.

20 July 2026
Unprompted review
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your wonderful feedback, Kiran! We're delighted to hear that Christie provided such amazing customer service and that her professionalism, courtesy, and helpful advice made such a positive impression. We'll be sure to pass on your kind words to her.

Kind regards,
Josh@Smartseal

Rated 5 out of 5 stars

Smartseal seals the deal

As always, Ricky was helpful, happy and organised, sorted my order efficiently, even though it was Saturday and I wasn’t expecting a response to my email till Monday.
Smartseal Imprinted Concrete Matt Sealant keeps my driveway looking SMART year on year.
Thank goodness I found it years ago.

18 July 2026
Unprompted review
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your wonderful feedback! We're so happy to hear that your experience was efficient and positive. It's fantastic to know that our Imprinted Concrete Sealant consistently keeps your driveway looking great year after year!

Rated 5 out of 5 stars

It looks great when finished

I was dubious about this product, mainly because of the cost. I've tried numerous sealers before and even WD 40 but nothing lasted more than a few days.

This stuff is easy to put on. I used a foam roller. My first few flags need another coat but my technique developed as I went along and by the end I found that a overlaying "W" method, without laying off gave best results.

11 July 2026
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

We appreciate you sharing your experience with our product, especially your initial hesitation regarding the cost and your previous attempts with other sealers. We are glad to hear that you found our Black Limestone Sealer easy to apply and that you developed an effective technique. Thank you for your feedback!

Rated 5 out of 5 stars

Great customer service

Arrived on time and when I realised I hadn't ordered enough, customer service was excellent.

11 July 2026
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your feedback, Susan! We're delighted to hear your order arrived on time and that our customer service team was able to help when you realised you needed more.

Kind regards,
Josh@Smartseal

Rated 5 out of 5 stars

Kieran was amazing

Kieran was amazing, he provided in depth advice, went above and beyond to ensure speedy delivery. Thank you for outstanding customer service 🤩

17 July 2026
Unprompted review
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your fantastic feedback, Kelly! We're delighted to hear that Kieran provided such detailed advice and went above and beyond to help with your order. It's great to know you received outstanding customer service and a speedy delivery. We'll be sure to pass on your kind words to him!

Kind regards,
Josh@Smartseal

Rated 5 out of 5 stars

would like to thank jake with the…

would like to thank jake with the advice and help he gave me would recomend smart seal to anyone

17 July 2026
Unprompted review
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your feedback, Craig! We're delighted to hear that Jake was able to provide helpful advice and support. We really appreciate your recommendation and kind words, and we’ll be sure to pass your thanks on to him.

Kind regards,
Josh@Smartseal

Rated 5 out of 5 stars

A Problem Sorted

My initial delivery was damaged so I had to contact Smartseal. From my initial contact Ricky took charge of the situation and dealt with it in a professional and efficient manner. Excellent customer service by just listening to the problem and finding a solution. New product delivered within 48 hours. Thank you Ricky you are a credit to your company.

16 July 2026
Unprompted review
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

Thank you for your fantastic feedback, Tony! We're sorry your initial delivery arrived damaged, but we're delighted to hear that Ricky was able to resolve the issue quickly and professionally. It's great to know he listened to your concerns, found a solution, and arranged a replacement within 48 hours. We'll be sure to pass on your kind words to him.

Kind regards,
Josh@Smartseal

Rated 2 out of 5 stars

Day late

Day late, phoned up and guy was very good on the phone. However, driver left a euro pallet in the front garden and ignored my mother when she said she didn't want it. They'll be returning to pick it up.

10 July 2026
Smartseal UK Ltd logo

Reply from Smartseal UK Ltd

We have been in touch with our customer and apologised on behalf of the courier company for leaving the pallet. Smartseal have been assured that the pallet will be collected shortly.
Christie@ Smartseal

Rated 5 out of 5 stars

Incredibly happy with the product…

Incredibly happy with the product (Smartseal Ultimate Enhancer), and more so with the service. Every question was answered promptly to ensure perfect product selection and application. Furthermore, the aftersales support (from Jake in particular) was instrumental in returning excess product and processing a refund for it. Just make sure you follow the instructions and select the product that’s suitable for your needs/surface.

1 July 2026
Unprompted review

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