The SMART Repair People Reviews 

3,968
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,047 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the extremely efficient service, fair pricing, and the friendly attitude of the professional staff who consistently arrive on time to perform convenient doorstep repairs. Consumers note that vehicle dent and scratch repairs are completed quickly with impressive results that make cars look brand new and showroom ready. Some reviewers were not happy with communication issues, delayed appointments, or occasional problems regarding matching vehicle paint colors through third-party contractors. A few people also mentioned disappointing finish quality, such as surface bubbling or poor polishing, which ultimately required additional corrective work.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Staff

Reviewers highlight positive aspects of staff, noting that engineers and technicians are consistently... See more

Quality

Customers had positive experiences with quality, noting that the work was carried out to a very high standard... See more

Price

Consumers find price to be positive and consistently report very competitive and reasonable costs for repairs... See more

Product

Reviewers mention positive feedback about product, expressing great satisfaction with the dent and bumper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m really pleased with the dent repair and bumper scuff repair. The work was carried out to a very high standard, and the finish looks excellent — you can hardly tell there was ever any damage.... See more

Company replied

Rated 5 out of 5 stars

We can only describe Michael the engineer who carried out our wing mirror housing scuff repair as an absolute magician. I was so enthralled that I sat on a stool and watched the whole procedure... See more

Company replied

Rated 5 out of 5 stars

End to end process was really quick and easy. Ryan who completed tbe repair sent email when job accepted. Then a followup as a reminder. Then rang the day before to confirm time. Repair was amazin... See more

Company replied

Rated 5 out of 5 stars

What an first experience with Smart Repair. Super easy online system to get a quote which was then transferred to a local body mechanic for available dates. An early date and time became available so... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop
  3. Auto Repair Shop

Written by the company

Scratch, scuff, and dent repairs at your door. Our nationwide network of repairers offers on-site vehicle repairs, bringing convenience to your doorstep.

High Quality Mobile Repairs

Written by the company

At SMART Repair People, we focus on delivering high-quality repairs while keeping costs manageable for customers. By streamlining our booking system and matching each job with a skilled, local repairer, we reduce travel and logistics costs. This efficient model allows us to offer competitive pricing without compromising on service. Additionally, we ensure fair pay for our repairers, valuing their expertise and dedication. Our approach provides customers with affordable, convenient repairs without sacrificing quality or fairness to our team.

We're Confident In Our Work

Lifetime Guarantee

We stand behind the quality of our work with a lifetime guarantee on all repairs. This commitment ensures that if any issues arise due to our workmanship, we'll make it right—giving you peace of mind and confidence in lasting results for as long as you own the vehicle.

Contact info

Convenient SMART Repairs

Get your car body repaired right at your door by our expert team.

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,968)

1,891 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Sevice from beginning to end

From submitting the initial quote to getting the estimate,( which was competitive) the whole exercise was really easy.
A list of possible dates for the repair made fitting it around my schedule easy too.
John the technician arrived on time to do the repair which was executed in a friendly and efficient manner, finished repair was excellent good as new
Thoroughly recommend Smart Repair People

11 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

My repair was carried out by Richard…

My repair was carried out by Richard and I couldn't be happier with the job he's done; thank you so much! Great communications from the company and from Richard, great price, swift and professional from start to finish!

10 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Excellent job done would highly…

Excellent job done would highly recommend really nice man who did the job will definitely use again hopefully won't need too

3 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Everything work well

Everything work well. Lee was meticulous and the repair was done perfectly.

1 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

No problems

No problems
Got the job done
Left no mess
Highly reccomended

6 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Professional, top quality, kind

Bradley did a superb repair job on my car’s fairly sizeable side dent / scratch. He also had the patience and kindness to let my 8 yr old son ‘help’ the entire time, safely and age appropriately. Couldn’t recommend more highly. Thank you.

9 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Great result/ repair

Great result/ repair. Looks perfect. Came when booked and in time slot, once time confirmed.
I just had to ring the evening before after 6pm to get estimated time slot as I hadn’t received one.
Highly recommend.

7 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Go on line to Smart Repair and stop the worry.

We damaged the drivers door of our car and went a got quotes from local body shops all £760 and north. Send Smart repair a phot and we were quoted £265. I though worth taking a risk: if it goes pear shape then I can have in done in a body shop.
My fears were groundless. Aaron did a magic repair on our driveway. No fuss and we had our car back in three hours unlike being without the car for days if it had gone to the garage. If you have a nick, scratch or bump: just go on line to these guys and stop the worry.

7 August 2026
Unprompted review
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Rob was quick,

Rob was quick,new what to do,very professional, could not see were the damage was when he finished,great

7 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 3 out of 5 stars

Good work, poor communication!

The quality of work completed on my car is very good, its a shame it wasn't the same about communication.
Although I was told the repairer would be in touch before 18:00 the previous day to the work being carried out, I was not contacted.
I tried every way to get hold of the repairer and didn't receive any answer until after I had gone to bed, the response was a repair time of 09:30 the following morning, but he didn't arrive until 10:00.
This resulted in a lot of frustration which was not needed.

7 August 2026
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Reply from The SMART Repair People

Thank you for taking the time to leave your feedback. We’re very pleased to hear that you were happy with the quality of the repair, although we’re sorry to hear about the communication issues you experienced.

When you contacted us to let us know that you had not heard from the technician, we also attempted to contact them several times to obtain an estimated arrival time for you. Unfortunately, we were unable to get a response from the technician at the time.

We appreciate that this caused unnecessary frustration, particularly when you were expecting a confirmed arrival time. We have since raised this with the technician and reminded them of the importance of providing customers with an estimated arrival time in advance of the repair.

Thank you again for your feedback, and we’re glad that you were ultimately pleased with the completed repair.

Thanks,
The SMART Repair People

Rated 5 out of 5 stars

Really good service

Really good service, punctual, kept informed for arrival time
Explanation of process
Clean, efficient.
Polite

6 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 2 out of 5 stars

Not a great experience- Poor paint finish

They used an independent contractor, not one of their own people and it showed. When the work was finished I noticed bubbling at the bottom of the repair. I got in contact with the 3rd party contractor and he assured me it was the tape glue that was still sticking to paint. Five months on and several cleans later it is clear that it is paint bubble and he didn’t spray it properly. Not a good experience and now I have to go back to Smart Repair and fight to have it fixed properly. The whole process and contact with SR is a bit mechanical and I do wonder how much they vet their 3rd party contractors.

11 February 2026
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Reply from The SMART Repair People

Thank you for taking the time to leave your feedback. We are sorry to hear about the concerns you have experienced with the repair.

We were not made aware of any issue with the repair at the time, either by yourself or the technician. If a concern is raised with us, we are always happy to open a formal investigation, review the repair with the technician and work towards resolving the matter.

We provide several ways for customers to contact us, including by phone, email and WhatsApp, so that any concerns can be raised with us as soon as they arise. This allows us the opportunity to investigate and address issues promptly.

Having now seen your review, we have contacted you today to discuss the issue further and understand what has happened. We would like the opportunity to review this properly and work with you to get the matter resolved.

Kind regards,
The SMART Repair People

Rated 5 out of 5 stars

Repair to rear bumper and 1/4 panel.

Billa phoned me the day before my booking date. Asked md if he could come a day early which I was able to do.
A very good repair done in no time at all.
Excellent tradesman. Highly recommend.

6 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Great communication from this company…

Great communication from this company at every stage of the process. Repair carried out at home as described and all very straightforward. Happy with service provided.

6 August 2026
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Reply from The SMART Repair People

Thanks for your review!

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