I’m really pleased with the dent repair and bumper scuff repair. The work was carried out to a very high standard, and the finish looks excellent — you can hardly tell there was ever any damage.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We can only describe Michael the engineer who carried out our wing mirror housing scuff repair as an absolute magician. I was so enthralled that I sat on a stool and watched the whole procedure... See more
Company replied
End to end process was really quick and easy. Ryan who completed tbe repair sent email when job accepted. Then a followup as a reminder. Then rang the day before to confirm time. Repair was amazin... See more
Company replied
What an first experience with Smart Repair. Super easy online system to get a quote which was then transferred to a local body mechanic for available dates. An early date and time became available so... See more
Company replied
Company details
Written by the company
Scratch, scuff, and dent repairs at your door. Our nationwide network of repairers offers on-site vehicle repairs, bringing convenience to your doorstep.
High Quality Mobile Repairs
Written by the company
- At SMART Repair People, we focus on delivering high-quality repairs while keeping costs manageable for customers. By streamlining our booking system and matching each job with a skilled, local repairer, we reduce travel and logistics costs. This efficient model allows us to offer competitive pricing without compromising on service. Additionally, we ensure fair pay for our repairers, valuing their expertise and dedication. Our approach provides customers with affordable, convenient repairs without sacrificing quality or fairness to our team.
We're Confident In Our Work
Lifetime Guarantee
We stand behind the quality of our work with a lifetime guarantee on all repairs. This commitment ensures that if any issues arise due to our workmanship, we'll make it right—giving you peace of mind and confidence in lasting results for as long as you own the vehicle.
Contact info
128 City Road, London, EC1V 2NX, London, United Kingdom
- 0191 603 0116
- hello@smartrepairpeople.com
- smartrepairpeople.co.uk
Convenient SMART Repairs
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service! Friendly engineer who came, left the car good as new! I had some dent damager and scratch.
Engineer turned up as arranged and left the car immculate.
Would recomend.
20 August 2026
Unprompted review
Reply from The SMART Repair People
Thanks for your review!
Simple and easy with professional service
Simple and easy with professional service Richard was very professional,aPolite and courteous.
Happy customer!
13 August 2026
Reply from The SMART Repair People
Thanks for your review!
End to end process was really quick and…
End to end process was really quick and easy.
Ryan who completed tbe repair sent email when job accepted. Then a followup as a reminder. Then rang the day before to confirm time. Repair was amazing and completed in under 2 hrs. Would recommend this service
20 August 2026
Unprompted review
Reply from The SMART Repair People
Thanks for your review!
Fantastic service
Fantastic service, very professional and prompt. The communication was very well addressed too.
20 August 2026
Reply from The SMART Repair People
Thanks for your review!
Very happy with Dentsbehavingyou
Very happy with Dentsbehavingyou, and very happy with the outcome of the dent repair. Would happily use this company again.
19 August 2026
Reply from The SMART Repair People
Thanks for your review!
Repairer arrived early and was really…
Repairer arrived early and was really efficient, it looked amazing! Highly recommend.
19 August 2026
Unprompted review
Reply from The SMART Repair People
Thanks for your review!
Reliable and professional personnel
Reliable and professional personnel, carrying out accomplished work to a very good standard at a competitive price
19 August 2026
Reply from The SMART Repair People
Thanks for your review!
Very professional service
Very professional service. The work that was carried out is perfect. I wouldn’t hesitate to recommend this company.
19 August 2026
Reply from The SMART Repair People
Thanks for your review!
Very happy chatty Eric did a fabulous…
Very happy chatty Eric did a fabulous job and went beyond a normal p[aint repair to make the car loook fabulous again
19 August 2026
Unprompted review
Reply from The SMART Repair People
Thanks for your review!
A great service and did an excellent…
A great service and did an excellent job would recommend James at bright wheels to anyone
19 August 2026
Reply from The SMART Repair People
Thanks for your review!
Communication was excellent
Communication was excellent. Great service, very professional
19 August 2026
Reply from The SMART Repair People
Thanks for your review!
Great service
Good communication and great pricing. Really helpful service and reliable.
18 August 2026
Reply from The SMART Repair People
Thanks for your review!
Eric came today to do my car bumper…
Eric came today to do my car bumper repair. He was a perfectionist and did a superb job. I am very pleased and wouldn't hesitate to recommend him and also this company. Reasonable price too!
18 August 2026
Reply from The SMART Repair People
Thanks for your review!
Adrian
Adrian was very conscientious and diligent
Thoroughly professional and courteous throughout
No hesitation to recommend to others
18 August 2026
Reply from The SMART Repair People
Thanks for your review!
Great job well done.…
Jacob contacted me the day prior to the appointment to arrange a time. he arrived promptly as arranged and was exteremly pleasant, professional and efficient. He checked the necessary repairs with me and set to work.
The work was completed in a couple oh hours to a high standard.
Wouild definately use Jacob again and recommend him to other friends.
18 August 2026
Reply from The SMART Repair People
Thanks for your review!
Great job
Great job, Eric was a perfectionist and it showed in the quality of his work.
17 August 2026
Reply from The SMART Repair People
Thanks for your review!
Job speedily and efficiently completed…
Job speedily and efficiently completed to our satisfaction.
17 August 2026
Reply from The SMART Repair People
Thanks for your review!
Utterly atrocious
Utterly atrocious, first appointment for a dent and colour touch up and the repairer failed to turn up on the agreed date. When he did turn up, he was late and then said he couldn't match my car's paintwork. Next repairer booked, had to wait nearly a month for the appointment. This was all arranged by The Smart Repairs and therefore I assumed they had checked the next repair person could match my car's paintwork. He turned up today and told me he can't match the paintwork. So, after 6 weeks and three days of my time waiting in, I am no further forward. Do not ever use.
17 August 2026
Unprompted review
Reply from The SMART Repair People
Thank you for your feedback. We are very sorry to hear about your experience, and we do apologise that our service has fallen short of your expectations.
We have reviewed the details of your booking and can see that you were initially scheduled with a technician who subsequently informed us that they were unable to match the paintwork on your vehicle. We then contacted other technicians in your area to try to facilitate the repair and allocated your job to a technician who has successfully completed many repairs for us and accepted the job based on their assessment that they would be able to match the paintwork.
Unfortunately, when the technician attended and assessed the vehicle in person, they identified that the paint required additional tinters that they did not have available. While this is a rare occurrence, it can happen as technicians can work with different paint systems and paint code schemes. The technician did provide us with the accurate paint code for your vehicle, but unfortunately, they were still unable to achieve the required colour match.
We appreciate that this was particularly frustrating after the time you had already spent waiting for appointments. Once we were made aware of the issue, as discussed with you, we cancelled the repair and arranged a full refund of your deposit.
We sincerely apologise that, despite our efforts to find a technician who could complete the repair, we were ultimately unable to facilitate this for you. We completely understand your frustration and are sorry for the inconvenience and time this has caused.
We wish you all the best in getting the repair resolved.
Kind Regards, The SMART Repair People
Reply from The SMART Repair People
Thanks for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.