Smartpodz Reviews 54

Been waiting 44 days, contacted customer service numerous times and they claim it will be delivered. I live in New Hampshire, ordering from a website based in Canada, could drive there in 8 hours or less, but they chose to source out of China. They have no solution to offer except "please be patient". Sorry but no, they made the choice to outsource, and still charge a premium. Website as of 5 minutes ago claims 1-2 weeks max for US. Tracking says delayed still so I dont expect to ever get them. Cheaper manufacturing is rarely better Smartpodz, fix it or keep getting bad reviews.

Terrible, terrible experience with the product and the company. I bought the pods in March, didn’t receive until May. Tried every possible variation (more coffee, less coffee, different grinds, different tamping pressure), nothing worked and the pod continually got stuck in my Nespresso machine.
I contacted customer service and they said that I could return the pods to them at their address in Canada for a full refund upon receipt. This cost me additional expense (about $18). Now, about a month later, I received the package back in the mail, marked Return to Sender (noting it was not accepted at the delivery site!).
I would never recommend purchasing from this company. The cost for these pods was about $58 and there are near identical ones on Amazon for less than $20 (which also probably don’t work).

If I could give 0 stars I would. I ordered the Smartpodz on 6/7, money was deducted from my account 6/9 and I have NEVER received the product. I’ve left 3 voicemails and sent numerous emails. I kept getting excuses and now it shows they cancelled my order. No response regarding a refund either.

UPDATE: I was contacted by Smartpodz after my previous review with a satisfactory resolution. I am pleased to report that my product is now being shipped out.

Got my Smartpodz order in about 2 weeks ago and couldn't be happier! I especially like the way I can customize the brand and strength of my brew on a daily basis depending on my mood. Customer service was great at guiding me to the right pod based on my equipment. Delivery is slower than Amazon - but worth the wait. Highly recommend.

I highly recommend these pods! I tried them and they work great. Saving so much money not ordering from Nespresso now.

Great product….simple, easy, works better than I expected… and saves me a lot of $$$

Got the starter pack and these pods actually work. Used Fine Ground McDonalds Cafe Coffee and it was like I used an expensive throw away Nespresso pod. Was worried about the strength as I take it black but all good. Everyone should use these!

Horrible company. They have a detailed return policy. My new Nespresso stopped working before I got to try these pods. I returned the defective Nespresso and decided not to get another one. I never opened the SmartPodz package. They refused a return authorization. And from what I have read, these stainless steel pods can ruin the Nespresso.
A scam Canadian made in China company. Avoid at all costs.
A pricey lesson learned.

Product never shipped. When you call they say they are on another line but they really never answer the phone. Support only by email. They say they will look into it. THeir support is not very good at all.

I was just reminded to write this review as I was loading all the things I am donating into my car, including the $82 worth of three SpartPodz's that I wasted my money on.
I have a Nespresso Vertuo machine. I tried it once and it made a weak, unappealing tasting 'double espresso' and I thought, "okay, buy some fresh dark roast coffee, which is appropriately ground, and give it another try. I finally got around to it, and the result was the same. TOTAL WASTE OF MONEY. FURTHER, a red light came on and it stopped brewing. It took a few more tries with authentic Nespresso Pods, and it seems fine now. LESSON LEARNED. Customer Service is below average at best; it took 6 weeks to receive it and they do not accept returns if you have used it so better make sure you are going to be one of the lucky ones before you spend the money.

These Smartpodz were a Christmas gift for my Nepresso Vertue Pop from my husband. I/we had several issues...1)arrived a month late!!!, no manual/instructions in the package-had to watch Youtube, 2) had stickers with bar codes, stickers said "40,80,150" (the podz themselves have a laser bar code already on them)-no explanation as to what they were for. Called customer service, no answer. emailed twice before I got response. 3) Podz did not work in the Nepresso machine. Machine would not read bar codes. First initial contact was early February, asked for a refund. Instead customer service said try this, try that, etc. Contacted customer service several times in the month of February, sent videos, explained the issues, asked for refund, never got issue resolved, got the run around from customer service. 4) Spoke with same CSR, Jessica, every time via email. Was informed that Smartpodz had a 14 day return policy. Informed Jessica that was unacceptable and said I was writing a review. Amazingly, I was advised to return the product for a full refund, address provided as to where to return product (we are now into March). 5) No return label from company was provided. Mailed via USPS on March 7, 2025, cost almost $30 (mailed to Ontario, involves customs paperwork), verified that product had been received on march 17, 2025. Informed that refund would be processed. Never received refund. Contacted CS on March 31, 2025 in regards to refund, was told they "would look into and get back to me shortly". NEVER heard from them and NEVER received the refund. 6) also contacted Nepresso about the podz, since I could not get them to work and Nepresso does not recommend this product be used on their machines!!! 7) Did my due diligence by communicating on several occasions about product, sent product back on GOOD FAITH on my own dime, verified product was received, and have been MORE then patient about receiving refund. Had to contact credit card and report company as fraudulent and a fraudulent purchase.

Customer service initially seems good and willing to work with you, but it is all a scam. Avoid this company and this product. Order your coffee pods from Nepesso, if you are concerned about waste and recycling, Nepresso will send you a recycling bag for free with your order that already is prelabeled with a return label. All you have to do is fill it and drop it off at UPS.
Avoid Smartpodz!!!