Smart Plus Heating Reviews 19

TrustScore 4.5 out of 5

4.6

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Company details

  1. Heating Contractor
  2. Air Conditioning System Supplier
  3. Boiler Supplier
  4. Gas Engineer
  5. Gas Installation Service
  6. Gasfitter

Written by the company

Smart Plus Heating specialises in a wide range of domestic heating and cooling services across London, Kent, Essex, Sussex and the south east. We understand the importance of a warm and comfortable home and keeping your energy bills low. Whether you need a boiler upgrade, emergency repairs, air conditioning installation or general heating maintenance, our experienced, reliable and trusted team are here to provide you with a high-quality service and value for money. Our skilled and expert engineers support customers in making the best choices for their home. We are a trusted service partner for British Gas, having installed over 6,000 boilers across London and the south east to a high standard. With a 90%+ customer satisfaction score, coupled with low customer complaints, we pride ourselves on the safety and high-quality service that our friendly and experienced team deliver. Smart Plus Heating was founded in 2021 by Gareth Buey. Together with directors Joe Barrett, Peter McCormack and Terry Paton, the Smart Plus Heating senior management team have built a company based on trust, honesty and reliability thanks to more than 80 years of combined knowledge and experience in the heating and electrical industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Air Condition Unit

Smart Plus Heating Ltd installed a remote control Panasonic air con unit in our bedroom.
There was minimum mess, they explained all parts of the job to us before proceeding.
They arrived as scheduled on time, all very professional and polite and respected our property.
Would have no qualms about recommending the company to others and have done so already.
Very pleased.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend SmartPlus Heaton Ltd for air con

Had Smart Plus Heating Ltd install two Panasonic air con units in my kids’ rooms. The whole team were brilliant – turned up on time, worked clean and tidy, very professional and great value too. Special thanks to Joe, Steve and Terry. Couldn’t be happier with the service and would highly recommend them.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Replacement

Smart Plus Heating sent engineers Ben and Matt to assess our boiler when it stopped working properly. Ben who did the initial assessment was really friendly, informative and gave us lots of options and clear choices. Matt followed up with our new boiler installation. Matt was very prompt, professional, friendly and talked us through all the work as it was happening. The work is of an excellent high standard and was completed within the day. A brilliant company, would highly recommend.

4 February 2025
Unprompted review
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Reply from Smart Plus Heating

Thank you very much for your kind review and for trusting Smart Plus Heating to install your new boiler.

Rated 5 out of 5 stars

Very pleased with the outcome

Very pleased with the outcome. My home is considerably warmer and I anticipate cheaper bills. Good workmanship and friendly staff.

18 November 2024
Unprompted review
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Reply from Smart Plus Heating

Thank you for your kind review Sue. We’re so pleased to hear your home is lovely and warm!

Rated 5 out of 5 stars

Excellent service

Excellent service, quick turnaround, cannot fault this company. Had my boiler changed and working within one day. Would definitely recommend.

21 November 2024
Unprompted review
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Reply from Smart Plus Heating

Thank you Danny for taking the time to write a review and for choosing Smart Plus Heating for your new boiler installation.

Rated 5 out of 5 stars

Home EV Charger

Smart plus installed an EV charger outside my house. They did a great job, it was installed quickly and efficiently. I’ve been using the charger daily for the last few months and never had a problem. I would recommend Smartplus to anyone!

9 August 2024
Unprompted review
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Reply from Smart Plus Heating

It was a pleasure to be of service Dave. We hope you are enjoying the convenience of your new home EV charger. Thank you for choosing Smart Plus Heating.

Rated 5 out of 5 stars

Recently had a new boiling fitted by…

Recently had a new boiling fitted by Smart plus, have to say I was very impressed with the excellent service. The engineer was very friendly and helpful. He left our home clean and tidy and removed all the parts from our old boiler. Would definitely recommend them.

16 November 2024
Unprompted review
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Reply from Smart Plus Heating

Thank you Trevor for your kind review and for choosing Smart Plus Heating to install your new boiler.

Rated 5 out of 5 stars

Came home this afternoon to no heating…

Came home this afternoon to no heating or hot water, which is far from ideal with a 19 month old! Queue mild panic and a call to Smart Plus Heating. An engineer arrived within the hour, who was extremely polite and highly professional. He helped to troubleshoot the issue and quickly had our boiler working again, providing a full explanation of what had happened to cause it to malfunction. Thankfully we go into the evening with our heating and hot water restored - very happy customers, thank you!

15 November 2024
Unprompted review
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Reply from Smart Plus Heating

Thank you for trusting Smart Plus Heating to assist with your boiler breakdown Rachael. It was a pleasure to be of service to you.

Rated 5 out of 5 stars

Smart Plus Heating installed an…

Smart Plus Heating installed an air-conditioning unit in my Kitchen/Dinner. I am very happy with the level of service. Quick and tidy installation, and I was kept well informed throughout the whole process.

9 July 2024
Unprompted review
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Reply from Smart Plus Heating

Thank you for your kind review Peter. We hope you are enjoying the benefits of your new air conditioning unit. Thank you for choosing Smart Plus Heating.

Rated 5 out of 5 stars

Great service.

Engineer visited within 24 hours and boiler was up and working on the same visit, would definitely recommend.

13 June 2024
Unprompted review
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Reply from Smart Plus Heating

Thank you for choosing Smart Plus Heating to assist with your boiler breakdown and for taking the time to write a review.

Rated 5 out of 5 stars

Under floor heating installation

Smart Plus Heating installed under-floor heating in our new conservatory. The service provided was exemplary. The engineer was prompt and explained in detail everything he was doing. He was clean and tidy and completed the work all in one day. It was obvious he was highly skilled and really knew what he was doing. We absolutely love our under floor heating and would highly recommend to others to have installed in their homes. 10/10 would use this company again for future heating work.

18 August 2023
Unprompted review
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Reply from Smart Plus Heating

Thank you for your kind review Bryn. We hope you are enjoying your underfloor heating!

Rated 5 out of 5 stars

5 Stars

Smart Plus fitted a new boiler and radiators for us and did a wonderful job. The engineer’s attention to detail was great, including very neat pipework. He was a tidy worker and cleared everything away perfectly at the end of the day. We have been extremely pleased and would highly recommend.

6 December 2023
Unprompted review
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Reply from Smart Plus Heating

Thank you for your kind review Carly and for choosing Smart Plus Heating.

Rated 5 out of 5 stars

Very professional

Very professional. Listened to our needs and fitted our boiler with the minimum of fuss. Good communication throughout. Excellent attention to detail and the area was left clean and tidy. Would definitely recommend.

4 May 2024
Unprompted review
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Reply from Smart Plus Heating

Thank you for your kind review Sophie. It was a pleasure to be of service to you.

Rated 5 out of 5 stars

top service and great attention to details

We have used smart to install 3 boilers at our rental properties. Fantastic communication, listens to your needs and attention to detail during the installation that you don't get anywhere else. An example is the pipework being tidy, straight and cleaned. Very presentable. Highly recommend. Top firm, We won't be using anyone else for our boilers needs. Thanks again.

11 May 2024
Unprompted review
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Reply from Smart Plus Heating

Thank you for being a repeat customer and for your honest and kind review

Rated 5 out of 5 stars

5 star service for Smart Plus Heating

Peter has always been a very thorough and efficient workman whenever he visits to carry out any work.
Over the years he has come to fix my radiators, replace my pipework and service the boiler numerous times and has always done a fantastic job.
He has always been punctual, clean and very polite whenever he visits which makes him a real asset to his trade.
I find his prices fair and I'm always satisfied with the work he does.
Thank you for all your hard work over the years, Peter, I would recommend you to all of my family and friends.
Please continue to provide a high level of service for all of your clients, Peter. We really appreciate it.

Many thanks,

Raksha

21 February 2024
Unprompted review
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Reply from Smart Plus Heating

Thank you for choosing Smart Plus Heating over the years and for your kind review.

Rated 5 out of 5 stars

Smart plus heating did a fantastoc job installing our new boiler

Smart plus heating did a fantastic job installing our new boiler , pipe work and putting in new radiators. Terry was extremely friendly, patient and able to answer all my silly annoying questions. He made me feel like nothing was too much of a problem. The work was completed in a timely fashion and Terry was very clear about when he would be there and for how long. I really think he went above and beyond .

We would highly recommend their services to friends and family.

11 March 2024
Unprompted review
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Reply from Smart Plus Heating

Thank you for your recommendation Gemma and for taking the time to write a review!

Rated 5 out of 5 stars

Terry and his team at Smart Plus…

Terry and his team at Smart Plus installed a new boiler and radiators throughout our house. His expertise made the process really straightforward despite the sizeable task of re-routing pipework and placement of new rads. Good price and excellent service.

2 February 2024
Unprompted review
Smart Plus Heating logo

Reply from Smart Plus Heating

Glad to be of service! Thank you for your review and for choosing Smart Plus Heating!

Rated 5 out of 5 stars

We wouldn’t choose anyone else!

We have relied on Smart Plus Heating for all our heating requirements from two new boiler installations, system upgrades and advising us on the heating needs for our extension to ongoing maintenance. Terry and his team are a pleasure to work with being both knowledgeable and always willing to go above and beyond to find a solution that works for your home. We wouldn’t choose anyone else and recommend them to all our friends and family.

S Hickey

29 April 2023
Unprompted review
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Reply from Smart Plus Heating

Thank you for your kind review and for choosing Smart Plus Heating to warm your home!

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