Awful service. Phone ordered on 25 November. As at 5 December still not received. Further info was requested from myself via email on 26 Nov, provided on 27 Nov, email replied to as requested. A furth... See more
Company replied
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TERRIBLE TERRIBLE TERRIBLE. firstly cannot log onto account as the email i provided when setting up the account is unrecognised. secondly cannot claim my cashback!! when i try it says my order re... See more
Company replied
Easiest upgrade experience I've had. The only reason this isn't 5 stars is that the Track Order option failed repeatedly and I wasn't kept informed of my order status for nearly 8 hours. However af... See more
Company replied
Got declined for no reason what so ever, new contact was actually half the price I am currently paying so no issues with paying. They have taken £25 deposit which was meant to be refunded 3-5 days. I... See more
Company replied
Company details
Information provided by various external sources
Here at the Smartphone Company we're dedicated to bringing you the very best deals around. If you want the latest iPhone, the hottest Samsung Galaxy, or even a Smartphone with a free gift, you’d be hard pushed to find a better deal anywhere else in the UK. We also offer an extensive range of Sim-Only deals, Sim-Free handsets and tablets to cater for all your mobile needs, all with free next day delivery. Want to upgrade? We do that too! So don't spend forever crawling the internet searching through endless tariffs, order your pay-monthly contract the Smart way and get a cracking deal with the Smartphone Company.
Contact info
United Kingdom
- smartphonecompany.co.uk
1.4
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick delivery easy to apply thanks!
28 May 2019
Unprompted review
Reply from Smartphonecompany
Good Morning Holly,
Thank you for taking the time to review.
We are happy to read you received your order quickly and in the time frame given.
Many thanks,
SPC
Great delivery and happy with my product
25 May 2019
Unprompted review
Reply from Smartphonecompany
Good Morning,
Thank you for your positive review.
We are glad to hear you are happy with your order.
Many thanks,
SPC
I put in for a phone for my son checked…
I put in for a phone for my son checked my emails and found out i did not get it they take £2.50 to do a credit check when it states no credit checks i am not too happy with this company
24 May 2019
Unprompted review
Reply from Smartphonecompany
Good afternoon Amanda,
Thank you for your review.
I am sorry to hear that we were not able to fulfill an order for you in this instance. The £2.50 needs to be taken to verify the banking information that you have provided is correct.
However, the credit check is taken out by the network to make a decision regarding your application. This is explained in the Terms and Conditions of the contract and your delivery date is advised to be subject to acceptance by the network based on the result of the credit check.
I apologise for any inconveniences caused. The £2.50 will be refunded 3-5 working days from the date your contract was declined. If you have any further concerns please do not hesitate to get in contact with us.
Kind regards,
Erin
Everything went smoothly
22 May 2019
Unprompted review
Reply from Smartphonecompany
Good Morning TJ,
Thank you for taking the time to review.
We are glad to read you found our process smooth and easy. We hope to see you again in the future!
Many thanks,
SPC
Reply from Smartphonecompany
Good Morning Ags,
Thank you for your positive review.
We are pleased to hear you have enjoyed your experience with The Smartphone Company and we hope you enjoy your new handset!
Many thanks,
SPC
possibly the quickest thing i have ever…
possibly the quickest thing i have ever had delivered on the internet. Superb company, absolutely delighted.
20 May 2019
Unprompted review
Reply from Smartphonecompany
Good afternoon Adam,
Thank you for taking the time to send such a lovely review to us. We love to hear how positive customers experiences have been.
We hope you are as delighted with the handset as you are with our service.
Kind regards,
Erin
Unacceptable very bad service.SPC00258296
Very bad experience with this company first time using them. I have purchased through their other companies Buymobiles.net and mobile phones direct with no issues previously but this time they are trying for £100 from me for repairs to an iPhone X that I returned after a couple of days. They have emailed me some pictures claiming that it is the phone that I returned with several scratches to the front ,back,charging port and SIM slot. That is all impossible . I called them several times to point out that there has been some kind of mistake but they are not accepting this. Please do not use this company they do not listen.
19 May 2019
Unprompted review
Reply from Smartphonecompany
God morning Maria,
Thank you for your review.
I can appreciate your frustration if you believe the damage was not a direct result of your use of the handset. I can see from the notes on your account that you have been in contact with us regarding the matter and it is being looked into further for you.
Once an update has been established I will be in contact to discuss further.
I apologise for any inconveniences caused and if you have any further concerns in the mean time please do not hesitate to get in contact with us via Live chat or the call center.
Kind regards,
Erin
next day delivery was excellent and on…
next day delivery was excellent and on time, customer service over the phone was quick and easy. definitely would recommend to family and friends.
7 May 2019
Unprompted review
Great deal and quick delivery!
I ordered a new IPhone X and it was delivered within 24 hours, I was kept fully up to date until it was delivered and found a really good deal. I would definitely recommend Smartphone company.
7 May 2019
Unprompted review
Fast delivery
3 May 2019
Unprompted review
Cheapest about
Got me my phone and sent it out in a day as well as being the cheapest about
2 May 2019
Unprompted review
Quick easy and value for money
2 May 2019
Unprompted review
Very fast and professional
Very fast and professional. Great deals for mobile phones. Highly recommended
30 April 2019
Unprompted review
I have been using this company for the…
I have been using this company for the last 5year as well as telling a lot of people to use it and iv never had a problem with them so thanks.
29 April 2019
Unprompted review
It was quick delivery
It was quick delivery. Phone looks nice and working well
29 April 2019
Unprompted review
Ki excellent service recommended
11 April 2019
Unprompted review
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