I ordered a sleigh cot bed with mattress for around £300 using the “no rush” delivery option, happy to wait a couple of weeks. After about a week, delivery was confirmed, only to then be told... See more
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Tried a cheaper pump and was rubbish. Bought this and honestly was a breeze pumping up the tyres, even with the awkward angle. Handy it was small and compact
Ordered a miniuno touch fold Stroller, the first one was ordered with the no rush delivery and did arrive within the time stated but only take this option if you really are happy waiting the full 20... See more
Delighted with the Hauck Buggy I bought for my grandson visiting. Wanted a lightweight one for ease and this ticks all the boxes. The basket below is a great size for carrying extras and it comes com... See more
Company details
Information provided by various external sources
Smart Kid Store is a multi channel retailer that has been providing quality baby products since 2012.
Contact info
4.1
Great
387 reviews
Hasn’t replied to negative reviews
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Reply from Smart Kid Store
Dear Sally Middleton
Thank you for posting your review, we can see that the item you ordered is a pre-order for when it arrives back in stock on the 6th December, it will then be sent out to you
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
We can now see that this item was delivered on the 8th December as per the timeframe on the order.
Kind regards
The Customer Service Team
Brilliant experience
Brilliant experience, easy to purchase, quick delivery, good communication
9 November 2023
Unprompted review
Terrible
Terrible. I am still waiting for my order. It was placed 20 working days ago. I don’t have any response when I will be receiving it. The web page says between 5-10 business days and still nothing. Very disappointed. Not recommended. I am wondering if I ever going to received or it will be a total scam
14 November 2023
Unprompted review
Reply from Smart Kid Store
Hi Lucia
Thank you for taking the time to post your review and we are sorry that you are not happy with the service. We can see that you selected the free no rush delivery which takes the delivery timescale up utnil this coming Friday. As per the tracking provided the item is at your local delivery depot and will be delivered within the timescale provided
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
I am still waiting my delivery and I…
I am still waiting my delivery and I ordered it online on 17 of October, and when I called, they said today and I still didn't get my delivery
17 October 2023
Reply from Smart Kid Store
Dear Roxana Hurtado
Thank you for taking the time to post your review and we are sorry that you are not happy with the delivery. We can see that this was dispatched within the timescale shown and delivery attempted. As thee courier couldn't deliver the item was taken to a local Dpd drop off shop but was not collected and therefore sent back to us. Despite this I can see that this was sent back out to you free of charge and that you know have the item.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
It was just good
5 September 2023
Brilliant service everything you need…
Brilliant service everything you need in one place easy to purchase lots of payment options quick delivery all good will recommend
7 September 2023
Unprompted review
Please read the full description as header is very misleading
Website very misleading thought I had ordered the nika cot bed. What I got was the nika MINI cot bed cheaper elsewhere
18 August 2023
Reply from Smart Kid Store
Dear Antonio Annecchini
Thank you for taking the time to post your review and we are sorry that you are not happy with your item. We can see that the item including the header is clearly described and the size shown is clear and that you also selected the correct mattress for the cot being a 120cm x 60cm. We understand that your daughter has the full size cotbed and you assumed you were purchasing the same item, we would always recommend checking the size of the items you are purchasing if you are trying to match uit to another item
Please let us know if we can be of futher assistance
Kind regards
The Customer Service Team
Great company to deal with
Great company to deal with for all items to do with babies. Purchased a dual pushchair in readiness for the arrival of our new grandchild. Lovely choice available and some good prices in the sale. Item delivered within 10 days of purchase all ready now fervour new arrival.
27 August 2023
Broke after a month of using
I got the myBabiie double stroller and it broke after a month of using do not recommend
11 May 2023
Reply from Smart Kid Store
Dear Naomi Davies
Thank you for taking the time to post your review and we are sorry that you were not happy with the item. We can see that that this was resolved very quickly and that you had a replacement delivered within a few days. Please don't hestitate to contact us if you require further assistance
Kind regards
The Customer Service Team
Just what my daughter needed
28 June 2023
our parcel was delayed for 2 weeks
our parcel was delayed for 2 weeks, today we finally received our stroller. But I was disappointed after unpacking today. the stroller is new and it's already dirty. looks like rust on the beige part.upset
28 June 2023
Sturdy and safe for my little one .
The pushchair was already assembled.
It is a lovely pink .
Sturdy and safe for my beautiful granddaughter to use .
I have seen the same type of pushchair for 32 pounds .
Everything other than price was great
18 June 2023
very pleased
I found website to be very easy to navigate, ordering was easy and items arrived promptly and well packaged. I was kept up to date with delivery status etc.
14 June 2023
Fast delivery
19 June 2023
Very pleased with the product
14 May 2023
Coming brouken very bad I bay for grand…
Coming brouken very bad I bay for grand sun now need fiks
17 May 2023
Reply from Smart Kid Store
Dera Jovita Nostiene
Thank you for taking the time to post your review and we are sorry that you have issues with your item. We can't see any contact from you so please feel free to email Hello@smartkidstore.com and we will resolve any issues that you have
Kind regards
The Customer Service Team
The I pram order is amazing is so light…
The I pram order is amazing is so light weight, so easy to fold I absolutely love
27 April 2023
Obaby nursery furniture
Obaby nursery furniture, good price, prompt delivery, good quality, slight damage to one of the parts where the courier had dropped it but wow how quick were thus company to resolve it. Email answered in 20 minutes and new part arrived within 2 days. How’s that for support
2 May 2023
Unprompted review
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