SmartFoneStore Reviews 3,526

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Very easy to navigate website. Good filters to narrow down search and excellent products shipped at reasonable prices. An excellent website which I have have been using for many many years. Will defin... See more

Rated 4 out of 5 stars

Great service once again. New phone arrived on day 2 and appeared in very good condition. Unfortunately have a minor tech issue with it which I’m hoping will be resolved soon - incoming calls can only... See more

Rated 5 out of 5 stars

Excellent service and product. Despite postal workers strike delivered in two days. Description on site classed phone as “very good”, on very close examination I couldn’t find a single blemish on it.... See more

Rated 5 out of 5 stars

First comment is that I’ve used the service for many years for many products and from my point of view this review is just par for the course… I’ve had my latest SmartFoneStore acquired iPhone... See more

Company details

  1. Cell Phone Store
  2. Cell Phone Recycling and Unlocking Service
  3. Computer and Accessories Store
  4. Second Hand Store

Information provided by various external sources

📲 Buy your sustainable smartphones, tabs, macs & watches with 5 ⭐ service


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

I was delighted

I was delighted to see the product I wanted in December, but failed to get then, was back in stock and Smartfonestore even agreed to honour the deal on my original order. Ordered one day, arrived the next. Can't ask for better than that.
Well done Smartfonestore!

16 January 2023
Rated 5 out of 5 stars

Genuine Apple Magic 2 Keyboard

Fast delivery (1st Class Royal Mail) of a brand new Apple Magic 2 Keyboard. For those concerned that this may not be a genuine Apple product, then rest assured it most certainly is the "real deal" and my iMac had no problem accepting it. By the way, the keyboard sent to me came bubble-wrapped with no official Apple box, etc., but don't let that put you off. it is the genuine article. Such fast efficient service deserves praise and I'm more than happy with my new Apple keyboard - a great product. For those reasons, I would have no hesitation in using Smartfone again. What a brilliant company!

8 January 2023
Unprompted review
Rated 1 out of 5 stars

Email and phone no doesn’t work…

Phone arrived in good time and good condition , but the earbud headphones ordered and paid for at same time didn’t. Email address doesn’t work keeps bouncing back and phone no rings off. I am hoping to be able to get contact after new year again.!

3 January 2023
SmartFoneStore logo

Reply from SmartFoneStore

Hi Kirsty,

We are very sorry to hear this.

Our lines were closed during the Christmas break but we have now contacted you via email and look to resolve this for you as quickly as possible.

Thank you for your patience during this time.

Kind regards,
SFS

Rated 1 out of 5 stars

Hello i placed a order and i still…

Hello i placed a order and i still havent recieved my dispatch email it this is my email associated with the order.. whats going on?!!!

2 January 2023
Unprompted review
SmartFoneStore logo

Reply from SmartFoneStore

Hi Liam,

Today is the first working day back since you placed your order on New Years Day.

It has been prepared for dispatch and will be sent today.

We responded to your email this morning informing you of this. We have also stated on our website that orders made over the festive break will be dispatched upon our return on Jan 3rd.

We advise customers to make us aware of any queries/concerns via email or telephone, rather than using a TrustPilot review as a means of contacting us.


Kind regards,
SFS

Rated 4 out of 5 stars

An Encouraging Experience

Recently bought a used mobile phone from SmartFoneStore.

Potentially, as far as I am concerned, the decision to buy used goods online is very fraught, as I have experienced elsewhere, where a seller's view that an item is "pristine", or such like, has not met expectations.

I'm glad to say that in this particular instance the item has actually exceeded my expectations, so far.

Delivery was prompt, as promised, and the few queries I had, pre-purchase, were dealt with in a reasonable manner.

I've docked 1 star for 2 reasons:-

(1) Their request to review asked explicitly to review only the service, not the product - but if your service is to supply used products, then the quality of goods must factor in, as far as I am concerned. Its pointless having good service if the goods themselves are sub-standard.

(2) As is common (and very frustrating) with many used sales sites, no info was provided regarding the age of the product, only its "condition". For battery powered tech, these days, a bad battery can impact product life-time far more onerously than how many scratches and dings are present.

In my case, all is fine, and I would definitely consider buying from here again (so far).

1 December 2022

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